Privacy Policy
Last updated: February 2026
Contents
- 1. Introduction
- 2. Data Controller Information
- 3. Personal Data We Collect
- 4. Sources of Your Personal Data
- 5. Legal Basis for Processing
- 6. Data Sharing & Recipients
- 7. International Data Transfers
- 8. Your Data Protection Rights
- 9. Data Retention
- 10. Children's Personal Data
- 11. Cookies & Tracking Technologies
- 12. Contact Information
- 13. Referral Program Privacy
1. Introduction
This privacy policy ("Notice") explains how Future Syncs Limited, UK, operating under the brand name HelloRoam ("HelloRoam", "we", "us", or "our") handles your Personal Data. It covers the personal information you provide to us or that we collect when you use our application, website, or contracted services. This Notice applies to all users, including Canadians accessing HelloRoam while travelling to the United States, Mexico, Japan, and other destinations.
We are required to give you this information under the General Data Protection Regulation (EU) 2016/679 ("GDPR"), the UK GDPR, and Canada's Personal Information Protection and Electronic Documents Act ("PIPEDA").
Does HelloRoam comply with Canadian privacy law?
HelloRoam takes its data protection obligations seriously and will never share your personal data with third parties without a proper legal basis. We comply with applicable privacy laws, including PIPEDA in Canada, GDPR, UK data protection legislation, and relevant privacy frameworks in Australia and Latin America. Privacy by design is built into all our services.
2. Data Controller Information
For the purposes of this Notice, the controller of your personal data is Future Syncs Limited, UK, operating under the brand name HelloRoam. HelloRoam is responsible for how your Personal Data is used.
Company:Future Syncs Limited
Brand:HelloRoam (a brand of Future Syncs Limited)
Address:London, United Kingdom
Company Registration:Pending verification
Email:admin@helloroam.com
HelloRoam respects your right to privacy. This Notice explains how we process your Personal Data and what choices you have.
3. Personal Data We Collect
We collect and process the following categories of personal data:
| Category | Examples |
|---|---|
| Identity Data | First name, last name, username or similar identifier, title, date of birth |
| Contact Data | Email address, telephone number, billing address, delivery address |
| Financial Data | Payment card details (processed by our payment provider), bank account details |
| Transaction Data | Details of payments to and from you, details of products and services you have purchased from us |
| Technical Data | Internet protocol (IP) address, login data, browser type and version, time zone and location, browser plug-in types and versions, operating system and platform, device identifiers |
| Profile Data | Your username and password, purchases or orders you have made, your interests, preferences, feedback and survey responses |
| Usage Data | Information about how you use our website, products and services, including eSIM activation data and data consumption patterns |
| Marketing Data | Your preferences in receiving marketing from us and our partners, and your communication preferences |
4. Sources of Your Personal Data
We collect personal data from the following sources:
Direct Interactions
You may provide us with Identity, Contact, and Financial Data by filling in forms or corresponding with us by post, phone, email, or other means. This includes data you give when creating an account, buying our products, subscribing to our services, requesting marketing, entering a competition or survey, or giving us feedback.
Automated Technologies
As you use our website and app, we may automatically collect Technical Data about your device, browsing actions, and patterns. We collect this data through cookies, server logs, and similar technologies.
Third Parties
We may receive personal data from third parties including analytics providers, advertising networks, search information providers, payment and delivery services, and identity verification services.
5. Legal Basis for Processing
We only use your personal data when the law permits us to. In most cases, we use your personal data in the following ways:
Contract Performance
Where we need to carry out the contract we are entering into or have entered into with you.
Legitimate Interests
Where it is needed for our legitimate interests (or those of a third party) and your interests and rights do not override those interests.
Legal Obligation
Where we must comply with a legal or regulatory obligation.
Consent
Where you have given consent to the processing of your personal data for one or more specific purposes.
Your Right to Withdraw Consent
We only use your personal data when the law permits us to. In most cases, we use your personal data in the following ways:
6. Data Sharing & Recipients
We may share your personal data with the following types of recipients:
Service Providers
Businesses that carry out work on our behalf, including payment processing, hosting, data analysis, email delivery, customer support, and marketing services.
Network Partners
Mobile network operators and eSIM providers who deliver the connectivity behind our plans.
Professional Advisers
Lawyers, accountants, auditors, bankers, and insurers who support our business operations.
Regulatory Authorities
Government bodies, regulators, law enforcement agencies, courts, and other public authorities when required by law.
Data Protection Standards
We require all third parties to respect the security of your personal data and handle it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your data for specified purposes and in line with our instructions.
7. International Data Transfers
As a Canadian user, your data may be transferred to countries outside Canada, the UK, and the European Economic Area (EEA). We put safeguards in place to make sure your data stays protected no matter where it goes.
• Transfers to countries that the European Commission, UK government, or Canadian authorities have recognised as providing adequate data protection.
• Use of Standard Contractual Clauses as approved by the European Commission or UK government.
• Transfers to US-based providers that are certified under the EU-US Data Privacy Framework.
Ask Us About International Data Transfers
For more information about the safeguards we use when transferring data internationally, please write to us at privacy@helloroam.com.
8. Your Data Protection Rights
Under PIPEDA and applicable data protection law, you have the following rights over your personal data:
Right to Access
Request a copy of the personal data HelloRoam holds about you.
Right to Rectification
Ask us to fix data you believe is wrong or fill in records you believe are missing.
Right to Erasure
Ask us to delete your personal data, subject to certain legal conditions.
Right to Restrict Processing
Ask us to pause processing your data in certain circumstances.
Right to Object
Object to how we process your data in certain circumstances.
Right to Data Portability
Ask us to send your data to another organisation, or directly to you, where technically possible.
How to Exercise Your Rights
To act on any of the rights listed here, contact us at privacy@helloroam.com. There is no charge to access your data or use your rights. A reasonable fee may apply only if your request is clearly unfounded, repetitive, or excessive.
9. Data Retention
We hold your personal data only for as long as we need it to deliver our services and meet any legal, accounting, or regulatory requirements.
To decide how long we keep data, we weigh up the volume and sensitivity of the data, the risk of harm from unauthorised disclosure or use, the reason we collected it, whether another approach could achieve the same goal, and our legal obligations.
| Category | Retention Period |
|---|---|
| Account Data | For the life of your account plus 6 years after it closes |
| Transaction Data | 7 years from the date of each transaction |
| Marketing Preferences | Until you unsubscribe or after 3 years of inactivity |
| Technical/Usage Data | 13 months from the date of collection |
10. Children's Personal Data
HelloRoam is intended for users aged 16 and over. We do not knowingly collect personal data from anyone under 16. If you are a parent or guardian and think your child has shared information with us, please contact us straight away.
If we find that we have collected personal data from a child without verified parental consent, we will delete it from our systems promptly.
Parental Notice
If you think we may hold data about a child under 16, please contact us immediately at admin@helloroam.com.
12. Contact Information
For questions about this policy or how we handle your personal data, please reach us through any of the following:
Right to Complain
For questions about this policy or how we handle your personal data, please reach us through any of the following:
13. Referral Program Privacy
When you participate in the HelloRoam referral program, we collect limited technical data to attribute referrals accurately and prevent fraud.
Data Collected
- IP address (anonymized after attribution)
- Browser user-agent string
- Device fingerprint (hashed, non-reversible)
Purpose
This data is used solely to attribute referral purchases to the correct referrer, prevent duplicate or fraudulent claims, and calculate referral rewards. We do not use this data for advertising or sell it to third parties.
Data Retention
Referral attribution data is retained for 90 days after the referred purchase. After this period, the data is automatically deleted. Aggregated, non-personal statistics (total referrals, reward amounts) are kept for accounting purposes.
Your Privacy Matters
We care about your data rights. Our practices are transparent, and you can exercise your rights anytime by contacting us at admin@helloroam.com.
Related Policies
Questions About This Policy?
Have questions about this Privacy Policy or how we handle your data? We're happy to help.
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