プライバシーポリシー

Our Data Processors

We share your data with these trusted service providers. Each one has a data processing agreement with us.

We have Data Processing Agreements in place with all processors listed above.

Affiliate Partners

When you arrive through an affiliate link, we share a referral token with Rewardful to attribute your purchase and calculate rewards. This data is kept for 90 days.

Transfer Mechanisms by Processor

Stripe, Google, Meta, Microsoft, Sentry, VWO, and Vercel transfer data to the United States under Standard Contractual Clauses (SCCs) and the EU-US Data Privacy Framework. Supabase processes data in the US under SCCs. For UK-origin transfers, we use the UK International Data Transfer Agreement (IDTA) alongside SCCs.

権利の行使方法

上記のいずれかの権利を行使するには、help@helloroam.comまでご連絡ください。データへのアクセスや権利の行使に手数料はかかりません。お客様のご要求が明らかに根拠のない、繰り返し行われる、または過度なものである場合に限り、相応の手数料を請求することがあります。

クッキー設定の管理

当社のサービスでは、情報の保存と活動の追跡のためにクッキーおよび類似のトラッキング技術を使用しています。これには、データ収集とプラットフォーム改善に役立つビーコン、タグ、スクリプトが含まれます。

苦情申し立ての権利

プライバシーポリシーやデータの取り扱いについてご質問がある場合は、以下の連絡先までお問い合わせください。

収集する個人情報

当社はカリフォルニア州在住の方から以下のカテゴリーの個人情報を収集しています。

• 識別情報：氏名、メールアドレス、アカウント認証情報
• デバイス情報：eSIMアクティベーションに使用するデバイス種別、OS、識別子
• 決済情報：当社の決済プロバイダーが安全に処理する請求情報
• 利用データ：当社ウェブサイトおよびアプリの使用状況
• インターネットおよびネットワーク活動：IPアドレス、ブラウザの種類、訪問ページ

CCPAリクエストの送信方法

上記の権利を行使するには、help@helloroam.comまでメールをお送りください。お名前、メールアドレス、リクエストの内容をご記入ください。書面による委任状または委任代理権をお持ちの場合は、第三者の代理としてリクエストを送ることもできます。

本人確認プロセス

リクエストを処理する前に、お客様の本人確認が必要です。アカウントに登録されているメールアドレスの確認をお願いする場合があり、本人確認のために追加情報を求めることもあります。リクエストには45日以内に対応します。さらに時間が必要な場合はご連絡します。

Legal Bases Under LGPD

We process your personal data based on your consent, to perform a contract with you, to meet a legal obligation, or to serve our legitimate interests. We tell you the applicable legal basis at the time we collect your data.

Your Rights Under LGPD

• Confirmation that we process your personal data and access to a copy of it.
• Correction of incomplete, inaccurate, or outdated data.
• Anonymization, blocking, or deletion of unnecessary or excessive data.
• Portability of your personal data to another service provider.
• Deletion of personal data processed with your consent.
• Information about which public and private entities we share your data with.
• Information about your option to deny consent and the consequences of doing so.
• Withdrawal of consent at any time, free of charge.
• Review of decisions made by automated means that affect your interests.

Purpose of Data Use

We use your personal data to process eSIM orders, manage your account, provide customer support, send service notifications, and improve our platform. We will not use your data for other purposes without notifying you first.

Cross-Border Transfers

Your personal data is transferred to and stored in the United Kingdom. The UK has been recognized as providing an adequate level of personal data protection by the European Commission. We apply equivalent safeguards for transfers under APPI.

Your Rights Under APPI

• Disclosure of the personal data we hold about you.
• Correction of any inaccurate personal data.
• Cessation of use or deletion of your personal data where it is no longer needed.
• Cessation of provision of your personal data to third parties.

How We Apply PIPEDA Principles

• Accountability: We are responsible for all personal information under our control and have designated a privacy contact to oversee compliance.
• Consent: We collect, use, or disclose your personal information only with your knowledge and consent, except where the law permits otherwise.
• Limiting Collection: We collect only the information we need for the identified purposes.
• Accuracy: We keep your personal information as accurate, complete, and up to date as necessary.
• Safeguards: We protect your personal information with security appropriate to its sensitivity.

Your Rights Under PIPEDA

• Access to the personal information we hold about you.
• Challenge the accuracy and completeness of your information and request corrections.
• Withdraw consent for non-essential data collection at any time.

Your Rights Under the DPDP Act

• Access to a summary of the personal data we process and how we use it.
• Correction and updating of inaccurate or incomplete personal data.
• Erasure of personal data that is no longer necessary for the purpose it was collected.
• Grievance redressal through our dedicated grievance mechanism.
• Nomination of another individual to exercise your rights on your behalf in case of death or incapacity.

AI Crawler Access

Our public website content, including eSIM pricing, coverage information, and FAQs, is accessible to AI crawlers. Your account data, personal information, and order history are never exposed to or shared with AI crawlers. We protect all personal data from AI training pipelines.

How We Use AI Internally

We use AI tools to support content research and review customer support quality. These tools process anonymized or aggregated data only. They are not used to make automated decisions about individual users.

When you participate in the HelloRoam referral program, we collect limited technical data to attribute referrals accurately and prevent fraud.

Data Collected

• IP address (anonymized after attribution)
• Browser user-agent string
• Device fingerprint (hashed, non-reversible)

Purpose

This data is used solely to attribute referral purchases to the correct referrer, prevent duplicate or fraudulent claims, and calculate referral rewards. We do not use this data for advertising or sell it to third parties.

Data Retention

Referral attribution data is retained for 90 days after the referred purchase. After this period, the data is automatically deleted. Aggregated, non-personal statistics (total referrals, reward amounts) are kept for accounting purposes.