Sera ya Faragha
Ilisasishwa mara ya mwisho: Mei 2026
Yaliyomo
- 1. Utangulizi
- 2. Taarifa za Mdhibiti wa Data
- 3. Data Binafsi Tunayokusanya
- 4. Vyanzo vya Data Yako Binafsi
- 5. Msingi wa Kisheria wa Uchakataji
- 6. Ushirikiano wa Data na Wapokeaji
- 7. Uhamisho wa Data wa Kimataifa
- 8. Haki Zako za Ulinzi wa Data
- 9. Uhifadhi wa Data
- 10. Data Binafsi ya Watoto
- 11. Cookies na Teknolojia za Ufuatiliaji
- 12. Taarifa za Mawasiliano
- 13. California Privacy Rights (CCPA/CPRA)
- 14. Brazil Privacy Rights (LGPD)
- 15. Japan Privacy Rights (APPI)
- 16. Canada Privacy Rights (PIPEDA)
- 17. India Privacy Rights (DPDP Act)
- 18. Additional Regional Privacy Rights
- 19. AI and Machine Learning
- 20. Referral Program Privacy
1. Introduction
Sera hii ya Faragha inaeleza jinsi data yako binafsi inavyosimamiwa na Future Syncs Limited, Uingereza, inayofanya kazi kama HelloRoam. Inashughulikia taarifa unazotupa au tunazokusanya unapotumia programu yetu, kutembelea tovuti yetu, au kununua huduma zetu.
Tunatakiwa kukupa taarifa hizi, ikiwa ni pamoja na maelezo ya haki zako za ulinzi wa data, chini ya Kanuni ya Jumla ya Ulinzi wa Data (EU) 2016/679 (GDPR) na UK GDPR.
Je, HelloRoam inazingatia sheria za ulinzi wa data?
HelloRoam inachukua ulinzi wa data kwa uzito. Hatushiriki data yako binafsi na watu wengine bila msingi wa kisheria unaofaa. Tunazingatia GDPR, sheria za ulinzi wa data za Uingereza, na mifumo ya faragha katika Amerika Kaskazini, Australia, na Amerika Kusini. Faragha kwa muundo imejengwa ndani ya huduma zetu zote.
We run Data Protection Impact Assessments when we start new services or data processing that may pose a high risk to your rights.
2. Data Controller Information
Kwa Sera hii, mdhibiti wa data ni Future Syncs Limited, Uingereza, inayofanya kazi kama HelloRoam. HelloRoam inawajibika kwa data yako binafsi.
Company:Future Syncs Limited
Brand:HelloRoam (chapa ya Future Syncs Limited)
Address:London, Uingereza
Company Registration:15950168
Email:admin@helloroam.com
HelloRoam imejitolea kulinda data yako binafsi. Sera hii inakuambia jinsi tunavyoichakata.
3. Personal Data We Collect
Tunakusanya na kuchakata aina zifuatazo za data binafsi:
| Kategoria | Mifano |
|---|---|
| Data ya Utambulisho | Jina la kwanza, jina la ukoo, jina la mtumiaji, cheo, tarehe ya kuzaliwa |
| Data ya Mawasiliano | Anwani ya barua pepe, nambari ya simu, anwani ya malipo, anwani ya uwasilishaji |
| Data ya Fedha | Maelezo ya kadi ya malipo (yanayochakatwa na mtoa huduma wetu wa malipo), maelezo ya akaunti ya benki |
| Data ya Muamala | Maelezo ya malipo kwako na kutoka kwako, maelezo ya bidhaa na huduma ulizonunua kutoka kwetu |
| Data ya Kiufundi | Anwani ya IP, data ya kuingia, aina na toleo la kivinjari, muda wa eneo na mahali, aina za programu-jalizi za kivinjari, mfumo wa uendeshaji na jukwaa, vitambulisho vya kifaa |
| Data ya Wasifu | Jina la mtumiaji na nenosiri lako, manunuzi au maagizo uliyofanya, maslahi yako, mapendeleo, maoni na majibu ya utafiti |
| Data ya Matumizi | Taarifa kuhusu jinsi unavyotumia tovuti, bidhaa na huduma zetu, ikiwa ni pamoja na data ya uanzishaji wa eSIM na mifumo ya matumizi ya data |
| Data ya Masoko | Mapendeleo yako ya kupokea masoko kutoka kwetu na kwa watu wengine na mapendeleo yako ya mawasiliano |
4. Sources of Your Personal Data
Tunakusanya data yako binafsi kutoka vyanzo vifuatavyo:
Mwingiliano wa Moja kwa Moja
Unatupa data ya utambulisho, mawasiliano, na fedha unapojaza fomu au kuwasiliana nasi kwa simu, barua pepe, au njia nyingine. Hii inajumuisha data unayoshiriki unapounda akaunti, kununua mpango, kujiandikisha, kuomba masoko, kuingia kwenye ofa, au kutupa maoni.
Teknolojia za Kiotomatiki
Unapotumia tovuti na programu yetu, tunaweza kukusanya kiotomatiki data ya kiufundi kuhusu kifaa chako, shughuli za kuvinjari, na mifumo. Tunafanya hivyo kupitia cookies, kumbukumbu za seva, na teknolojia zinazofanana.
Watu Wengine
Tunaweza kupokea data binafsi kutoka kwa watu wengine ikiwa ni pamoja na watoa huduma wa uchambuzi, mitandao ya matangazo, watoa taarifa za utafutaji, huduma za malipo na uwasilishaji, na huduma za uthibitishaji wa utambulisho.
5. Legal Basis for Processing
Tunatumia data yako binafsi tu ambapo sheria inaruhusu. Hapa kuna hali za kawaida zaidi:
Utendaji wa Mkataba
Ambapo tunahitaji kutekeleza mkataba tunaoukaribia kuingia au tulioingia nawe.
Maslahi Halali
Ambapo ni muhimu kwa maslahi yetu halali (au ya mtu mwingine) na maslahi yako na haki za msingi hazizidi maslahi hayo.
Wajibu wa Kisheria
Ambapo tunahitaji kuzingatia wajibu wa kisheria au udhibiti.
Idhini
Ambapo umetoa idhini ya kuchakata data yako binafsi kwa madhumuni moja au zaidi maalum.
Haki Yako ya Kuondoa Idhini
Tunatumia data yako binafsi tu ambapo sheria inaruhusu. Hapa kuna hali za kawaida zaidi:
6. Data Sharing & Recipients
Tunaweza kushiriki data yako binafsi na aina zifuatazo za wapokeaji:
Watoa Huduma
Makampuni yanayotoa huduma kwa niaba yetu, ikiwa ni pamoja na uchakataji wa malipo, uchambuzi wa data, uwasilishaji wa barua pepe, upangishi, msaada wa wateja, na msaada wa masoko.
Washirika wa Mtandao
Waendeshaji wa mtandao wa simu na watoa eSIM wanaosimamia huduma zetu za muunganisho.
Washauri Wataalamu
Mawakili, wabanki, wakaguzi, na washirika wa bima wanaotoa huduma za kisheria, fedha, na ushauri.
Mamlaka za Udhibiti
Mashirika ya serikali, mamlaka za udhibiti, vyombo vya utekelezaji wa sheria, mahakama, na mamlaka nyingine inapohitajika na sheria.
Viwango vya Ulinzi wa Data
Tunahitaji watu wengine wote kuheshimu usalama wa data yako binafsi na kuishughulikia kwa mujibu wa sheria. Hatuwaruhusu watoa huduma wa watu wengine kutumia data yako kwa madhumuni yao wenyewe. Wanaweza tu kuichakata kwa madhumuni maalum tunayoyabainisha.
Our Data Processors
We share your data with these trusted service providers. Each one has a data processing agreement with us.
| Msindikaji | Madhumuni |
|---|---|
| Stripe | Payment processing. Card details go directly to Stripe and are never stored on our servers. |
| Supabase | User authentication and account management. |
| Google Analytics (GA4) | Website usage analytics. Only active after you give consent. |
| Google Ads | Conversion tracking for advertising. Only active after you give consent. |
| Google Tag Manager | Tag management for analytics and marketing scripts. |
| Meta (Facebook Pixel) | Marketing analytics and conversion tracking. Only active with marketing consent. |
| Microsoft Clarity | Behavioral analytics and session recordings to improve user experience. Only active with analytics consent. |
| Sentry | Error monitoring and performance tracking. Personal data is automatically redacted. |
| VWO (Visual Website Optimizer) | A/B testing to help us improve the website experience. |
| Vercel | Website hosting, analytics, and performance monitoring. |
| Rewardful | Affiliate referral tracking. Stores a referral token for 90 days when you arrive via an affiliate link. |
We have Data Processing Agreements in place with all processors listed above.
Affiliate Partners
When you arrive through an affiliate link, we share a referral token with Rewardful to attribute your purchase and calculate rewards. This data is kept for 90 days.
7. International Data Transfers
Tunaweza kuhamisha data yako binafsi kwenda nchi nje ya Uingereza na Eneo la Kiuchumi la Ulaya (EEA). Kila tunapofanya hivyo, tunaweka ulinzi ili kuhakikisha data yako inapata kiwango sawa cha ulinzi.
• Uhamisho kwenda nchi zinazoaminiwa kutoa ulinzi wa data unaotosha na Tume ya Ulaya au serikali ya Uingereza.
• Matumizi ya mikataba maalum iliyoidhinishwa na Tume ya Ulaya au serikali ya Uingereza (Vifungu vya Mkataba wa Kawaida).
• Uhamisho kwenda watoa huduma wa Marekani walioidhinishwa chini ya Mfumo wa Faragha wa Data wa EU-US.
Wasiliana Nasi Kuhusu Uhamisho
Tafadhali wasiliana nasi kwa privacy@helloroam.com ukitaka taarifa zaidi kuhusu ulinzi maalum tunaotumia unapohamisha data yako binafsi nje ya Uingereza au EEA.
Transfer Mechanisms by Processor
Stripe, Google, Meta, Microsoft, Sentry, VWO, and Vercel transfer data to the United States under Standard Contractual Clauses (SCCs) and the EU-US Data Privacy Framework. Supabase processes data in the US under SCCs. For UK-origin transfers, we use the UK International Data Transfer Agreement (IDTA) alongside SCCs.
8. Your Data Protection Rights
Una haki zifuatazo chini ya sheria za ulinzi wa data:
Haki ya Ufikiaji
Unaweza kuomba nakala ya data binafsi tunayoishikilia kuhusu wewe.
Haki ya Marekebisho
Unaweza kutuomba kurekebisha taarifa zisizo sahihi au kukamilisha rekodi zisizo kamili.
Haki ya Kufutwa
Unaweza kutuomba kufuta data yako binafsi, chini ya masharti fulani.
Haki ya Kuzuia Uchakataji
Unaweza kutuomba kupunguza jinsi tunavyochakata data yako binafsi, chini ya masharti fulani.
Haki ya Kupinga
Unaweza kupinga jinsi tunavyochakata data yako binafsi, chini ya masharti fulani.
Haki ya Uhamishaji wa Data
Unaweza kutuomba kuhamisha data tunayoishikilia kwenda shirika lingine au moja kwa moja kwako, chini ya masharti fulani.
Ondoa Idhini
Unaweza kuondoa idhini wakati wowote ambapo tunategemea idhini kuchakata data yako.
Malalamiko
Unaweza kuwasilisha malalamiko kwa mamlaka ya usimamizi.
We do not use solely automated decision-making, including profiling, that produces legal effects concerning you or similarly significantly affects you.
Jinsi ya Kutumia Haki Zako
Kutumia haki yoyote kati ya haki zilizoorodheshwa hapo juu, wasiliana nasi kwa privacy@helloroam.com. Hakuna ada ya kufikia data yako au kutumia haki zako. Tunaweza kutoza ada ya wastani tu kama ombi lako ni wazi lisilo na msingi, linajirudia, au linazidi.
9. Data Retention
Tunahifadhi data yako binafsi kwa muda unaohitajika tu, ikiwa ni pamoja na kwa mahitaji yoyote ya kisheria, uhasibu, au ripoti.
Kuamua muda wa kuhifadhi data yako, tunazingatia kiasi na usikivu wa data, hatari ya madhara kutoka kwa matumizi yasiyoidhinishwa, kwa nini tulikikusanya, kama tunaweza kutimiza lengo hilo kwa njia nyingine, na mahitaji ya kisheria yanayotumika.
| Category | Retention Period |
|---|---|
| Data ya Akaunti | Kwa muda wa akaunti yako na miaka 6 baada ya kufungwa |
| Data ya Muamala | Miaka 7 tangu tarehe ya muamala |
| Mapendeleo ya Masoko | Hadi ujiondoe au miaka 3 ya kutokuwa na shughuli |
| Data ya Kiufundi na Matumizi | Miezi 13 tangu kukusanywa |
10. Children's Personal Data
Huduma zetu ni kwa watu wenye umri wa miaka 16 na zaidi. Hatukusanyi kwa makusudi data binafsi kutoka kwa watoto walio chini ya miaka 16. Kama wewe ni mzazi au mlezi na unafikiri mtoto wako ameshiriki data nasi, tafadhali wasiliana nasi mara moja.
Kama tutagundua tumekusanya data binafsi kutoka kwa mtoto bila idhini ya mzazi, tutaiondoa kutoka kwenye mifumo yetu haraka.
Notisi kwa Wazazi
Kama unafikiri tuna data kutoka kwa au kuhusu mtoto aliye chini ya miaka 16, tafadhali wasiliana nasi mara moja kwa admin@helloroam.com.
12. Contact Information
Kama una maswali kuhusu sera hii ya faragha au jinsi tunavyoshughulikia data yako, wasiliana nasi:
Haki ya Kulalamika
Kama una maswali kuhusu sera hii ya faragha au jinsi tunavyoshughulikia data yako, wasiliana nasi:
13. California Privacy Rights (CCPA/CPRA)
If you live in California, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) give you specific rights over your personal information. This section explains those rights and how to use them.
HelloRoam does not sell personal information as defined under the CCPA.
Personal Information We Collect
We collect the following categories of personal information from California residents:
- Identifiers: name, email address, and account credentials
- Device information: device type, operating system, and identifiers used for eSIM activation
- Payment information: billing details processed securely by our payment provider
- Usage data: how you interact with our website and app
- Internet or other network activity: IP address, browser type, and pages visited
Right to Know
You can ask us what personal information we have collected about you, where it came from, why we collected it, and who we share it with.
Right to Delete
You can ask us to delete the personal information we have collected from you. Some exceptions apply, such as when we need the data to complete a transaction or meet a legal obligation.
Right to Opt Out
You can ask us not to sell or share your personal information. HelloRoam does not sell personal information, so this right is already honored by default.
Right to Non-Discrimination
We will not treat you differently or deny you services because you chose to exercise any of your California privacy rights.
How to Submit a CCPA Request
To exercise any of the rights above, email us at privacy@helloroam.com. Include your name, email address, and a description of your request. You may also submit a request on behalf of another person if you have written authorization or hold power of attorney.
Verification Process
We need to verify your identity before we can process your request. We will ask you to confirm the email address linked to your account and may request additional information to confirm your identity. We will respond to your request within 45 days. If we need more time, we will let you know.
14. Brazil Privacy Rights (LGPD)
Brazil's Lei Geral de Proteção de Dados (LGPD) applies to HelloRoam when we process personal data from individuals in Brazil. This section explains your rights and how we handle your data under Brazilian law.
Legal Bases Under LGPD
We process your personal data based on your consent, to perform a contract with you, to meet a legal obligation, or to serve our legitimate interests. We tell you the applicable legal basis at the time we collect your data.
Your Rights Under LGPD
- Confirmation that we process your personal data and access to a copy of it.
- Correction of incomplete, inaccurate, or outdated data.
- Anonymization, blocking, or deletion of unnecessary or excessive data.
- Portability of your personal data to another service provider.
- Deletion of personal data processed with your consent.
- Information about which public and private entities we share your data with.
- Information about your option to deny consent and the consequences of doing so.
- Withdrawal of consent at any time, free of charge.
- Review of decisions made by automated means that affect your interests.
Data Protection Officer
Our Data Protection Officer handles privacy matters for Brazilian residents. Contact them at admin@helloroam.com with the subject line "LGPD Request." We will respond within the timeframes required by Brazilian law.
If you believe we have not handled your data correctly, you have the right to file a complaint with Brazil's national data protection authority, the Autoridade Nacional de Proteção de Dados (ANPD), at gov.br/anpd.
15. Japan Privacy Rights (APPI)
Japan's Act on Protection of Personal Information (APPI) applies when we process personal data from individuals in Japan. We handle your data in line with APPI requirements and the guidelines issued by Japan's Personal Information Protection Commission (PPC).
Purpose of Data Use
We use your personal data to process eSIM orders, manage your account, provide customer support, send service notifications, and improve our platform. We will not use your data for other purposes without notifying you first.
Cross-Border Transfers
Your personal data is transferred to and stored in the United Kingdom. The UK has been recognized as providing an adequate level of personal data protection by the European Commission. We apply equivalent safeguards for transfers under APPI.
Your Rights Under APPI
- Disclosure of the personal data we hold about you.
- Correction of any inaccurate personal data.
- Cessation of use or deletion of your personal data where it is no longer needed.
- Cessation of provision of your personal data to third parties.
To exercise your rights or to submit a complaint, email us at admin@helloroam.com. You may also contact the Personal Information Protection Commission (PPC) at ppc.go.jp.
16. Canada Privacy Rights (PIPEDA)
Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) applies to HelloRoam's handling of personal information from Canadian residents. We follow the fair information principles that PIPEDA requires.
How We Apply PIPEDA Principles
- Accountability: We are responsible for all personal information under our control and have designated a privacy contact to oversee compliance.
- Consent: We collect, use, or disclose your personal information only with your knowledge and consent, except where the law permits otherwise.
- Limiting Collection: We collect only the information we need for the identified purposes.
- Accuracy: We keep your personal information as accurate, complete, and up to date as necessary.
- Safeguards: We protect your personal information with security appropriate to its sensitivity.
Your Rights Under PIPEDA
- Access to the personal information we hold about you.
- Challenge the accuracy and completeness of your information and request corrections.
- Withdraw consent for non-essential data collection at any time.
To make a privacy request, email us at admin@helloroam.com. If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca.
17. India Privacy Rights (DPDP Act)
India's Digital Personal Data Protection Act 2023 (DPDP Act) applies when we process personal data from individuals in India. HelloRoam acts as a Data Fiduciary under this law and processes your data only for clear, lawful purposes.
Your Rights Under the DPDP Act
- Access to a summary of the personal data we process and how we use it.
- Correction and updating of inaccurate or incomplete personal data.
- Erasure of personal data that is no longer necessary for the purpose it was collected.
- Grievance redressal through our dedicated grievance mechanism.
- Nomination of another individual to exercise your rights on your behalf in case of death or incapacity.
As a Data Fiduciary, HelloRoam collects only the personal data needed to provide our eSIM services. We keep it secure, use it only for stated purposes, and delete it when it is no longer needed. We do not process the personal data of children without verifiable parental consent.
To raise a grievance or exercise any DPDP right, email us at admin@helloroam.com with the subject line "DPDP Request." We will acknowledge your request within 48 hours and resolve it within the timeframe required by law.
18. Additional Regional Privacy Rights
HelloRoam operates in 185+ countries. In addition to GDPR, CCPA, LGPD, APPI, PIPEDA, and the DPDP Act, the following regional laws may apply to you depending on where you live.
South Africa (POPIA)
South Africa's Protection of Personal Information Act (POPIA) gives you rights to access, correct, and delete your personal data. Cross-border transfers require adequate protection. To exercise your rights or file a complaint, contact us at admin@helloroam.com or reach the Information Regulator at inforegulator.org.za.
Thailand (PDPA)
Thailand's Personal Data Protection Act (PDPA) requires your consent for most processing. You have the right to access, correct, delete, and port your data, and to object to processing. To exercise your rights or complain to the Personal Data Protection Committee (PDPC), contact us at admin@helloroam.com.
Singapore (PDPA)
Singapore's Personal Data Protection Act (PDPA) requires your consent before we collect, use, or disclose your personal data. You can withdraw consent at any time. We notify affected individuals promptly in the event of a data breach. Contact admin@helloroam.com for any PDPA-related request.
Turkey (KVKK)
Turkey's Personal Data Protection Law (KVKK) requires explicit consent for cross-border data transfers. You have the right to know whether your data is processed, access it, request correction or deletion, and object to automated decisions. To submit a request or file a complaint with the KVKK Board, contact us at admin@helloroam.com.
Switzerland (nFADP)
Switzerland's revised Federal Act on Data Protection (nFADP) applies to both natural and legal persons. You have the right to access your data, correct inaccuracies, and object to certain processing. We notify the Federal Data Protection and Information Commissioner (FDPIC) of significant data breaches. Contact admin@helloroam.com with any nFADP request.
Indonesia (UU PDP)
Indonesia's Personal Data Protection Law (UU PDP) requires your consent for data collection and cross-border transfers. We maintain a designated Data Protection Officer to oversee compliance. To exercise your rights or raise a concern, email admin@helloroam.com.
China (PIPL)
China's Personal Information Protection Law (PIPL) requires us to notify you and obtain separate consent before transferring your personal data outside China. We process data from Chinese residents only for the purposes clearly stated at the time of collection. Contact admin@helloroam.com for any PIPL-related request.
19. AI and Machine Learning
HelloRoam uses AI tools carefully and only where they improve our service without compromising your privacy. We do not use AI in ways that produce automated decisions with legal or similarly significant effects on individual users.
AI Crawler Access
Our public website content, including eSIM pricing, coverage information, and FAQs, is accessible to AI crawlers. Your account data, personal information, and order history are never exposed to or shared with AI crawlers. We protect all personal data from AI training pipelines.
How We Use AI Internally
We use AI tools to support content research and review customer support quality. These tools process anonymized or aggregated data only. They are not used to make automated decisions about individual users.
HelloRoam does not sell user data to AI companies, data brokers, or any third parties for AI model training purposes.
20. Referral Program Privacy
When you participate in the HelloRoam referral program, we collect limited technical data to attribute referrals accurately and prevent fraud.
Data Collected
- IP address (anonymized after attribution)
- Browser user-agent string
- Device fingerprint (hashed, non-reversible)
Purpose
This data is used solely to attribute referral purchases to the correct referrer, prevent duplicate or fraudulent claims, and calculate referral rewards. We do not use this data for advertising or sell it to third parties.
Data Retention
Referral attribution data is retained for 90 days after the referred purchase. After this period, the data is automatically deleted. Aggregated, non-personal statistics (total referrals, reward amounts) are kept for accounting purposes.
Your Privacy Matters
We care about your data rights. Our practices are transparent, and you can exercise your rights anytime by contacting us at admin@helloroam.com.
Related Policies
Questions About This Policy?
Have questions about this Privacy Policy or how we handle your data? We're happy to help.
Excellent
Trustpilot
4.3 out of 5(50 reviews)Pata programu. Safari bora zaidi.
Simamia eSIM zako wakati wowote, popote ulipo.
4.8
App Store rating
4.3
Trustpilot
