Privacy Policy
Last updated: February 2026
Contents
- 1. Introduction
- 2. Data Controller Information
- 3. Personal Data We Collect
- 4. Sources of Your Personal Data
- 5. Legal Basis for Processing
- 6. Data Sharing & Recipients
- 7. International Data Transfers
- 8. Your Data Protection Rights
- 9. Data Retention
- 10. Children's Personal Data
- 11. Cookies & Tracking Technologies
- 12. Contact Information
- 13. Referral Program Privacy
1. Introduction
This privacy policy ("Notice") describes how Future Syncs Limited, UK, trading as HelloRoam ("HelloRoam", "we", "us", or "our") collects and handles your personal information. It covers information you give us, and information we collect automatically, when you use our website, app, or eSIM services.
We provide this notice to meet our obligations under the General Data Protection Regulation (EU) 2016/679 ("GDPR"), the UK GDPR, and the New Zealand Privacy Act 2020. These laws give you important rights over how your personal information is used.
Does HelloRoam comply with privacy law?
HelloRoam handles personal data responsibly and will never share it with third parties without a proper legal basis. We comply with the New Zealand Privacy Act 2020, the UK GDPR, and relevant privacy frameworks globally. Privacy by design is built into how we deliver our services.
2. Data Controller Information
For the purposes of this Notice, the controller of your personal data is Future Syncs Limited, UK, trading as HelloRoam. HelloRoam decides how your personal data is collected and used.
Company:Future Syncs Limited
Brand:HelloRoam (a brand of Future Syncs Limited)
Address:London, United Kingdom
Company Registration:Pending verification
Email:admin@helloroam.com
HelloRoam respects your right to privacy. This Notice tells you what personal data we hold about you and how we handle it.
3. Personal Data We Collect
We collect and handle the following categories of personal information:
| Category | Examples |
|---|---|
| Identity Data | First name, last name, username or similar identifier, title, date of birth |
| Contact Data | Email address, telephone number, billing address, delivery address |
| Financial Data | Payment card details (handled by our payment provider), bank account details |
| Transaction Data | Details of payments to and from you, products and services you have purchased from us |
| Technical Data | IP address, login data, browser type and version, time zone, browser plug-in types, operating system and platform, device identifiers |
| Profile Data | Your username and password, your purchase history, your interests, preferences, feedback and survey responses |
| Usage Data | How you use our website, products and services, including eSIM activation data and data usage patterns |
| Marketing Data | Your preferences for receiving marketing from us and third parties, and your communication preferences |
4. Sources of Your Personal Data
We collect your personal information from these sources:
Direct Interactions
You give us Identity, Contact, and Financial Data when you fill in forms or contact us by post, phone, email, or other means. This includes information you share when you create an account, buy a plan, subscribe to our services, request marketing, enter a competition or survey, or send us feedback.
Automated Technologies
When you use our website and app, we may collect Technical Data about your device, browsing actions, and patterns. We do this using cookies, server logs, and similar tools.
Third Parties
We may receive personal information about you from third parties such as analytics providers, advertising networks, search information providers, payment processors, and identity verification services.
5. Legal Basis for Processing
HelloRoam only uses your personal information when the law permits it. The most common reasons are:
Contract Performance
Where we need to carry out the contract we have entered into with you, or are about to enter into.
Legitimate Interests
Where it is in our legitimate interests, or those of a third party, and your interests do not override those interests.
Legal Obligation
Where we must comply with a legal or regulatory obligation.
Consent
Where you have given consent for us to process your personal information for one or more specific purposes.
Your Right to Withdraw Consent
HelloRoam only uses your personal information when the law permits it. The most common reasons are:
6. Data Sharing & Recipients
We may share your personal information with these types of recipients:
Service Providers
Companies that carry out services on our behalf, including payment processing, data analysis, email delivery, hosting, customer support, and marketing.
Network Partners
Mobile network operators and eSIM providers who power our connectivity in countries like Australia, the UK, Japan, and Bali.
Professional Advisers
Lawyers, bankers, auditors, and insurers who provide professional services to us.
Regulatory Authorities
Government bodies, regulators, law enforcement, courts, and other authorities when required by law.
Data Protection Standards
We require all third parties to protect your personal data and handle it according to the law. We do not allow our service providers to use your data for their own purposes. They may only process it for the specific purposes we set out, following our instructions.
7. International Data Transfers
We may transfer your personal information to countries outside the UK and European Economic Area (EEA). When we do, we put safeguards in place to make sure your information gets the same level of protection it would receive here.
• Transfers to countries recognised by the European Commission or UK government as providing adequate data protection.
• Use of Standard Contractual Clauses approved by the European Commission or UK government.
• Transfers to US-based providers certified under the EU-US Data Privacy Framework.
Contact Us About Transfers
Contact us at privacy@helloroam.com if you want details about the specific safeguards we use when transferring your personal data outside the UK or EEA.
8. Your Data Protection Rights
Under data protection law, you have the following rights regarding your personal information:
Right to Access
You can ask for a copy of the personal information we hold about you.
Right to Rectification
You can ask us to correct information you believe is wrong or to fill in information that is incomplete.
Right to Erasure
You can ask us to delete your personal information in certain circumstances.
Right to Restrict Processing
You can ask us to pause processing your personal information in certain circumstances.
Right to Object
You can object to us processing your personal information in certain circumstances.
Right to Data Portability
You can ask us to transfer data we hold about you to another organisation, or directly to you, in certain circumstances.
How to Exercise Your Rights
To exercise any of the rights listed above, contact us at privacy@helloroam.com. There is no fee to access your data or use your other rights. We may charge a reasonable fee if a request is clearly unfounded, repetitive, or excessive.
9. Data Retention
HelloRoam keeps your personal information only as long as needed to fulfil the purpose it was collected for. This includes meeting any legal, accounting, or reporting obligations.
When deciding how long to keep personal information, we look at: the amount and sensitivity of the data, the risk of harm from unauthorised use or disclosure, the purposes for which we process it, whether we can achieve those purposes another way, and the relevant legal requirements.
| Category | Retention Period |
|---|---|
| Account Data | For the life of your account plus 6 years after it is closed |
| Transaction Data | 7 years from the date of the transaction |
| Marketing Preferences | Until you unsubscribe or after 3 years of no activity |
| Technical/Usage Data | 13 months from collection |
10. Children's Personal Data
HelloRoam services are not for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and think your child has given us their personal information, please contact us straight away.
If we discover we have collected personal data from a child without verified parental consent, we will remove it from our systems promptly.
Parental Notice
If you think we may hold information from or about a child under 16, contact us at admin@helloroam.com as soon as possible.
12. Contact Information
If you have questions about this privacy policy or how we handle your information, please get in touch:
Right to Complain
If you have questions about this privacy policy or how we handle your information, please get in touch:
13. Referral Program Privacy
When you participate in the HelloRoam referral program, we collect limited technical data to attribute referrals accurately and prevent fraud.
Data Collected
- IP address (anonymized after attribution)
- Browser user-agent string
- Device fingerprint (hashed, non-reversible)
Purpose
This data is used solely to attribute referral purchases to the correct referrer, prevent duplicate or fraudulent claims, and calculate referral rewards. We do not use this data for advertising or sell it to third parties.
Data Retention
Referral attribution data is retained for 90 days after the referred purchase. After this period, the data is automatically deleted. Aggregated, non-personal statistics (total referrals, reward amounts) are kept for accounting purposes.
Your Privacy Matters
We care about your data rights. Our practices are transparent, and you can exercise your rights anytime by contacting us at admin@helloroam.com.
Related Policies
Questions About This Policy?
Have questions about this Privacy Policy or how we handle your data? We're happy to help.
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