Privacy Policy
Last updated: February 2026
Contents
- 1. Introduction
- 2. Data Controller Information
- 3. Personal Data We Collect
- 4. Sources of Your Personal Data
- 5. Legal Basis for Processing
- 6. Data Sharing & Recipients
- 7. International Data Transfers
- 8. Your Data Protection Rights
- 9. Data Retention
- 10. Children's Personal Data
- 11. Cookies & Tracking Technologies
- 12. Contact Information
- 13. Referral Program Privacy
1. Introduction
This privacy notice ("Notice") explains how your personal data is handled by Future Syncs Limited, a company registered in the UK, operating under the brand name HelloRoam ("HelloRoam", "we", "us", or "our"). It covers all personal information you provide or that we collect when you use our application, website, or contracted services.
We are required to provide this information under the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018, including informing you of your data protection rights.
Does HelloRoam comply with data protection laws?
HelloRoam takes its data protection obligations seriously and will not share personal data with third parties without a proper legal basis. We comply with the UK GDPR, the Data Protection Act 2018, and applicable privacy frameworks across North America, Australia, and the European Economic Area. Privacy by design is built into all our services.
2. Data Controller Information
For the purposes of this Notice, the data controller is Future Syncs Limited, UK, trading as HelloRoam. HelloRoam is responsible for how your personal data is used.
Company:Future Syncs Limited
Brand:HelloRoam (a brand of Future Syncs Limited)
Address:London, United Kingdom
Company Registration:Pending verification
Email:admin@helloroam.com
HelloRoam is committed to respecting your right to data protection. This Notice sets out how and why we process your personal data.
3. Personal Data We Collect
We collect and process the following categories of personal data:
| Category | Examples |
|---|---|
| Identity Data | First name, last name, username or similar identifier, title, date of birth |
| Contact Data | Email address, telephone number, billing address, delivery address |
| Financial Data | Payment card details (processed by our payment provider), bank account details |
| Transaction Data | Details about payments to and from you, details of products and services you have purchased from us |
| Technical Data | Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device identifiers |
| Profile Data | Your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses |
| Usage Data | Information about how you use our website, products and services, including eSIM activation data and data consumption patterns |
| Marketing Data | Your preferences in receiving marketing from us and our third parties and your communication preferences |
4. Sources of Your Personal Data
We collect personal data from the following sources:
Direct Interactions
You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you create an account, purchase our products, subscribe to our services, request marketing materials, enter a competition, or respond to a survey.
Automated Technologies
As you interact with our website and app, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this data using cookies, server logs and similar technologies.
Third Parties
We may receive personal data from third parties such as analytics providers, advertising networks, search information providers, payment and delivery services, and identity verification services.
5. Legal Basis for Processing
We will only use your personal data where the law allows. The most common circumstances in which we process your data are as follows:
Contract Performance
Where we need to perform the contract we are about to enter into or have entered into with you.
Legitimate Interests
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Legal Obligation
Where we need to comply with a legal or regulatory obligation.
Consent
Where you have given consent to the processing of your personal data for one or more specific purposes.
Your Right to Withdraw Consent
We will only use your personal data where the law allows. The most common circumstances in which we process your data are as follows:
6. Data Sharing & Recipients
We may share your personal data with the following categories of recipients:
Service Providers
Organisations delivering services on our behalf, including payment processing, data analysis, email delivery, hosting, customer support, and marketing assistance.
Network Partners
Mobile network operators and eSIM providers who deliver our connectivity services across the UK and worldwide.
Professional Advisers
Solicitors, bankers, auditors and insurers who provide us with professional legal, financial, and advisory services.
Regulatory Authorities
Government bodies, regulators, law enforcement agencies, courts, and other public authorities where required by law.
Data Protection Standards
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not permit third-party service providers to use your personal data for their own purposes. They may only process it for the specific purposes we have agreed, in line with our instructions.
7. International Data Transfers
We may transfer your personal data to countries outside the UK and the European Economic Area (EEA). Whenever we do so, we put appropriate safeguards in place to maintain the same level of protection your data receives in the UK.
• Transfers to countries the UK government or European Commission has determined provide an adequate level of data protection.
• Use of contracts approved by the UK government or European Commission (Standard Contractual Clauses).
• Transfers to US organisations certified under the EU-US Data Privacy Framework.
Contact Us About Transfers
Contact us at privacy@helloroam.com if you would like details on the specific safeguards we apply when transferring your personal data outside the UK or EEA.
8. Your Data Protection Rights
Under the UK GDPR and the Data Protection Act 2018, you hold the following rights in relation to your personal data:
Right to Access
You may request a copy of the personal data we hold about you.
Right to Rectification
You may ask us to correct data you believe to be inaccurate or to complete data you consider incomplete.
Right to Erasure
You may ask us to delete your personal data, subject to certain conditions.
Right to Restrict Processing
You may ask us to restrict how we process your personal data, subject to certain conditions.
Right to Object
You may object to our processing of your personal data, subject to certain conditions.
Right to Data Portability
You may ask us to transfer your data to another organisation or directly to you, subject to certain conditions.
How to Exercise Your Rights
To exercise any of the rights listed above, please write to us at privacy@helloroam.com. There is no fee for making a request or exercising your rights. We may charge a reasonable fee only if a request is manifestly unfounded, repetitive, or excessive.
9. Data Retention
We keep your personal data only for as long as necessary for the purpose it was collected, including to meet any legal, accounting, or reporting requirements.
In deciding how long to keep your data, we take into account the volume and sensitivity of the information, the potential for harm from unauthorised use or disclosure, the purposes for which we hold it, whether we can achieve those purposes by other means, and any applicable legal requirements.
| Category | Retention Period |
|---|---|
| Account Data | Whilst your account remains active, plus 6 years following closure |
| Transaction Data | 7 years from the date of the relevant transaction |
| Marketing Preferences | Until you unsubscribe or after 3 years without activity |
| Technical/Usage Data | 13 months from collection |
10. Children's Personal Data
Our services are for people aged 16 and over. We do not knowingly collect personal data from anyone under 16. If you are a parent or guardian and believe your child has given us their personal data, please contact us straight away.
If we discover we have collected personal data from a child without verified parental consent, we will remove it from our systems without delay.
Parental Notice
If you think we may hold information from or about a child under 16, please contact us immediately at admin@helloroam.com.
12. Contact Information
For any questions about this privacy notice or the way we handle your data, please contact us:
Right to Complain
For any questions about this privacy notice or the way we handle your data, please contact us:
13. Referral Program Privacy
When you participate in the HelloRoam referral program, we collect limited technical data to attribute referrals accurately and prevent fraud.
Data Collected
- IP address (anonymized after attribution)
- Browser user-agent string
- Device fingerprint (hashed, non-reversible)
Purpose
This data is used solely to attribute referral purchases to the correct referrer, prevent duplicate or fraudulent claims, and calculate referral rewards. We do not use this data for advertising or sell it to third parties.
Data Retention
Referral attribution data is retained for 90 days after the referred purchase. After this period, the data is automatically deleted. Aggregated, non-personal statistics (total referrals, reward amounts) are kept for accounting purposes.
Your Privacy Matters
We care about your data rights. Our practices are transparent, and you can exercise your rights anytime by contacting us at admin@helloroam.com.
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Questions About This Policy?
Have questions about this Privacy Policy or how we handle your data? We're happy to help.
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