eSIM Compatible Phones Help and Live Support
Check the eSIM compatible phones list, fix eSIM not working issues, or reach our team 24/7 via live chat, email, or WhatsApp.
eSIM Help and Support Channels
Choose how to reach us. We are available 24/7 to help with eSIM issues, activation queries, and device checks.
Chat with us any time
Message us via email
Send your eSIM questions to help@helloroam.com and our support team will reply.
Phone
+44 203 916 6249
FAQs
How do I contact HelloRoam customer support?
You can reach HelloRoam support 24/7 by live chat on our website or in the app, by email at help@helloroam.com and on WhatsApp, and we reply in your own language. Email gets a reply within 24 hours. You can also call us on +44 203 916 6249 or use the contact form on this page.
What are HelloRoam's customer support hours?
HelloRoam provides 24/7 customer support every day of the year, including holidays and weekends, in your own language. Someone is always available to help, whatever your time zone. Email enquiries get a reply within 24 hours. For urgent activation issues, start a live chat on our website or in the app.
How long does it take to get a response from HelloRoam support?
HelloRoam support answers 24/7 by live chat, WhatsApp and email at help@helloroam.com, in your own language. Email gets a reply within 24 hours. For installation or activation problems, live chat lets us troubleshoot with you in real time. If your eSIM has not yet connected to a network in your destination, we can issue a new one when needed.
Can I get help installing my eSIM if I'm having trouble?
Yes, HelloRoam provides free installation support through all contact channels. Our support team can guide you step by step through the installation process via live chat, send installation guides for your specific device, troubleshoot QR code scanning issues, or give you the manual activation code if needed. We help with installation on eSIM-compatible iPhone, Samsung, Google Pixel and other devices.
What information should I include when contacting support?
For faster resolution, include: (1) Your order ID or email used for purchase, (2) Device model and operating system version (e.g., iPhone 14, iOS 17.2), (3) Clear description of the issue with screenshots if possible, (4) Destination country and current location, (5) Error messages received during installation or activation. Providing these details helps our support team diagnose and resolve your issue in the first response.
Does HelloRoam offer phone support?
Yes. You can call HelloRoam support on +44 203 916 6249. You can also reach us by live chat, by email at help@helloroam.com, on WhatsApp and through in-app messaging. Live chat, email and WhatsApp are open 24/7, and email gets a reply within 24 hours. In a chat or an email, our team can send you screenshots, your QR code and install guides for your phone, and you keep a written record of every step.