Your Phone Is Carrier-Locked
Some phones are restricted to a specific carrier, which may disable eSIM functionality.
Contact your carrier and request an unlock.
Check whether your handset is eSIM compatible before you buy a plan. Your device must be carrier-unlocked to use HelloRoam data plans in 185+ countries. EE, Vodafone, O2, and Three must unlock your handset for free under Ofcom rules. Works with iPhone, Samsung Galaxy, Google Pixel, and many more.
But working out compatibility isn't always straightforward.
Good news: your device is compatible. Browse travel eSIM plans and get connected instantly.
Your phone brand (Apple, Samsung, Google, or other)
Your exact model name (e.g., iPhone 15 Pro, Samsung Galaxy S24 Ultra)
Once you have that information, you can quickly check compatibility using the lists below.
If your phone supports eSIM, you'll be able to:
If your device does not support eSIM, you'll need to use a physical SIM or consider upgrading to a newer model.

HelloRoam works on eSIM supported handsets from Apple (iPhone XS and newer), Samsung (Galaxy S20 and newer), Google (Pixel 2 and newer), and many more. EE, Vodafone, O2, and Three all support eSIM. Under Ofcom rules, all four networks must unlock your handset for free on request.
In mainland China, only the iPhone 18 Pro, 18 Pro Max, 17e and Air support eSIM. Some models sold in Hong Kong and Macau take two nano-SIM cards rather than eSIM. If you purchased your iPhone in one of these regions, verify eSIM compatibility before buying a plan.
Samsung handsets must be carrier-unlocked to use eSIM. Devices purchased from EE, Vodafone, O2, or Three may have eSIM disabled by default. Request a device unlock from your UK network. Under Ofcom rules, all four must do this for free.
Google Pixel devices purchased in Australia, Taiwan, and Japan may not support eSIM. Verify your device compatibility before purchasing a plan.
Motorola eSIM availability varies by region. Your device must be carrier-unlocked and purchased in a region that supports eSIM functionality.
Oppo Find X series global variants support eSIM. Oppo phones are sold at Amazon UK and Argos. Budget Oppo A-series models use physical SIM only. Confirm eSIM on your exact model before buying a plan.
Xiaomi 14 and 15 series global variants support eSIM. Chinese domestic models do not. Buy Xiaomi from Amazon UK or the Xiaomi UK store. Check your exact model number for eSIM hardware.
Huawei phones have limited eSIM support in the UK due to restricted Google services. Most models sold at Argos or Amazon UK use physical SIM only. Check with your network for compatibility.
Sony Xperia 1 V and Xperia 5 V support eSIM in their global variants. Available from Sony UK and Amazon UK. Confirm the eSIM-capable model before purchasing.
Honor eSIM works on select flagship models sold outside China. Budget Honor phones at Argos and Amazon UK use physical SIM only. Check the Honor spec page for your model.
OnePlus eSIM works on the 9 series onwards. Buy unlocked from OnePlus.com or Amazon UK. OnePlus handsets on O2 or EE may be network-locked. Under Ofcom rules, your network must unlock for free.
Vivo eSIM is limited to select flagship X-series global models. Vivo phones at Amazon UK vary by variant. Check the Vivo support page for your exact model before buying.
Nokia eSIM works on select models like the XR21. Nokia phones are sold at Currys and Amazon UK. Confirm eSIM on the Nokia spec page for your model.
Rakuten phones are sold only in Japan. They are not available from UK retailers and do not support UK network bands.
Sharp AQUOS phones are sold only in Japan. They are not available from UK retailers. eSIM works on select AQUOS models with Japanese networks only.
Fairphone 5 supports eSIM and is sold in the UK via the Fairphone store and select retailers. Fairphone works on EE, Vodafone, O2, and Three networks.
Nothing Phone (2) and (2a) Plus support eSIM. Buy from Nothing.tech or Amazon UK. Nothing handsets work on EE, Vodafone, O2, and Three networks in the UK.
TCL eSIM works on select 5G models. TCL phones are available at Amazon UK and Argos. Confirm eSIM on your model spec page before purchasing a plan.
Realme eSIM is limited to select GT flagship global variants. Budget Realme models at Amazon UK use physical SIM only. Check specs before purchasing.
ASUS Zenfone and ROG Phone support eSIM on select models. Buy unlocked from Amazon UK or the ASUS store. They are not sold through EE, Vodafone, O2, or Three.
Hammer rugged phones are a Polish brand with limited UK availability. eSIM works in select European markets. Check compatibility with UK networks before purchasing.
T-Mobile Revvl devices are sold only in the US and are not available in the UK. These phones do not work on UK networks.
eSIM support depends on the exact brand and model. Most budget phones at Argos, Tesco Mobile, and giffgaff use physical SIM only. Check your handset spec page for eSIM before buying a plan.
The number of eSIM-enabled devices continues to grow rapidly each year.
Checking eSIM compatibility before purchase helps you avoid activation issues, wasted purchases, and setup frustration while travelling.
Activate instantly without waiting for a physical SIM card.
Know before checkout whether your device works.
Use your normal SIM and travel eSIM together.
Understand whether an upgrade may be needed.
Some supported devices may still have carrier restrictions.
If you're planning to upgrade your phone, choosing an eSIM-compatible model ensures future-proof connectivity.
Even if your phone technically supports eSIM, you may still encounter issues. Here are the most common problems and how to fix them.
Some phones are restricted to a specific carrier, which may disable eSIM functionality.
Contact your carrier and request an unlock.
Different versions of the same phone may have different features.
Check your exact model number in your device settings.
Older operating systems may not support eSIM properly.
Update your device to the latest version of iOS or Android.
Some carriers require manual activation of eSIM features.
Contact your provider to enable eSIM support.
Certain countries have restrictions on eSIM usage.
Verify whether your device supports eSIM internationally.

Learn how dual eSIM works, supported devices, and travel use cases.
Benefits of Dual eSIM:
Keep your home number active while travelling
Use separate plans for work and personal use
Switch between networks instantly
This feature is becoming standard in newer devices and is especially useful for frequent travellers.
eSIM runs only on handsets with an embedded SIM chip built into the hardware at the factory. eSIM supported phones include the iPhone XS and newer, Samsung Galaxy S20 and newer, and Google Pixel 4 and newer. Handsets released before 2018 and most budget Android mobiles lack this chip. Your handset must also be carrier-unlocked. EE, Vodafone, O2, and Three must unlock your phone for free under Ofcom rules. HelloRoam then works on any unlocked handset from the eSIM compatible phones list.
Your handset shows eSIM support inside its settings menu. On iPhone, open Settings, then General, then About, and look for an EID number. On Android, dial *#06# to check whether an EID appears alongside your IMEI. An EID confirms your handset has eSIM hardware. Your phone must also be carrier-unlocked. In the UK, EE, Vodafone, O2, and Three must unlock your device for free on request under Ofcom rules. Once unlocked, install a HelloRoam eSIM plan and get data wherever you travel.
Older handsets cannot use eSIM because they lack the embedded chip required for digital SIM profiles. Phones released before 2018, including iPhone X and earlier and Samsung Galaxy S9 and earlier, cannot add eSIM through any software update. The hardware must be present from the factory. To use a HelloRoam plan, you need a phone from the eSIM supported phones list, released in 2018 or later.
eSIM on iPhone starts with the iPhone XS, XS Max and XR from 2018, and every iPhone since has it, from the iPhone SE (2nd and 3rd generation) to the iPhone 17 range, iPhone Air, iPhone 17e, iPhone 18 Pro and iPhone 18 Pro Max. The iPhone X, 8, 7 and 6 have no eSIM hardware. In China mainland, only the iPhone 18 Pro, 18 Pro Max, 17e and Air support eSIM, and certain Hong Kong and Macao models use two nano-SIM cards instead.
Yes, from the Pixel 4 onwards, according to Google. The older handsets are patchier. A Pixel 3a bought in Japan or with Verizon service has no eSIM, and neither does a Pixel 3 bought in Australia, Taiwan or Japan, or one sold by a US or Canadian carrier other than Sprint or Google Fi. The Pixel 2 only has eSIM on phones bought with Google Fi service. From the Pixel 7 and Pixel 7 Pro onwards, two eSIMs can run at once if your carrier allows it. Your Pixel needs to be carrier-unlocked for a HelloRoam plan.
The Honor 200 Lite does not support eSIM. Honor limits eSIM to select flagship models sold outside China. Budget and mid-range Honor handsets, including the 200 Lite, use physical SIM cards only. To use a HelloRoam travel eSIM, you need a different device with eSIM hardware. Check our full device list to find an eSIM compatible phone that suits you.
The Honor 50 does not support eSIM in most markets. Honor reserves eSIM for select high-end models sold outside China. The Honor 50 uses a physical dual SIM setup instead. UK travellers heading to Tenerife, Barcelona, or Rome who need data abroad should switch to an eSIM compatible handset. Check our full device list to find a phone that works with HelloRoam.
iPhone 13 includes eSIM on all four models: iPhone 13, 13 mini, 13 Pro, and 13 Pro Max. Apple made the iPhone 13 the first to run two active eSIMs simultaneously without a physical SIM card. HelloRoam eSIM plans work on iPhone 13 across 185+ countries. Your iPhone 13 must be carrier-unlocked to install a third-party eSIM.
iPhone supports eSIM on every model from the XS (2018) onward. Apple added eSIM following GSMA embedded SIM standards. Compatible models include the full iPhone 11 through 16 lineup plus the iPhone SE (2nd and 3rd generation). Your iPhone needs iOS 12.1 or later and must be carrier-unlocked to install a HelloRoam eSIM. In China mainland, only the iPhone 18 Pro, 18 Pro Max, 17e and Air support eSIM, and certain Hong Kong and Macao models use two nano-SIM cards instead.
The Reno 14 does not support eSIM in most regions. Oppo limits eSIM to flagship Find series models in their global variants. The Reno lineup, including the Reno 14, uses physical SIM cards. If you need travel data for your summer holiday or a bank holiday break, check our full list of eSIM compatible phones to find a handset that works with HelloRoam.
The LG V40 ThinQ does not support eSIM. LG never added eSIM hardware to the V40 or any handset in the V series. LG exited the smartphone market in 2021, so no future update will add eSIM support. To use a HelloRoam travel eSIM, you need a phone with eSIM hardware from Apple, Samsung, Google, or another supported brand.
Checking eSIM compatibility takes about 30 seconds. On iPhone, go to Settings, General, About, and look for an EID number. On Android, dial *#06# and check for an EID next to your IMEI. An EID confirms the eSIM chip is present. Your handset must also be carrier-unlocked. UK networks EE, Vodafone, O2, and Three must unlock your device for free under Ofcom rules. Once that is sorted, install a HelloRoam plan and you are ready to go.
Most handsets store between 5 and 10 eSIM profiles but can only activate 1 or 2 at a time. iPhones before the 13 store up to 8 profiles and activate one at a time. iPhone 13 and newer run two active eSIMs without a physical SIM card. Samsung phones typically store 5 to 7 profiles. You can switch between stored HelloRoam profiles instantly without scanning a new QR code.
Dual SIM and eSIM are separate technologies. Dual SIM handsets hold two physical SIM cards in separate slots. eSIM is a chip built into the handset that downloads SIM profiles digitally, with no card to insert. Many modern phones combine both: one physical SIM slot plus an embedded eSIM. An iPhone XS or newer runs your EE, Vodafone, O2, or Three nano-SIM in the tray whilst the HelloRoam eSIM handles data abroad. That means your UK number stays active and you get local network speeds without swapping any cards.
eSIM availability varies by network. In the UK, EE, Vodafone, O2, and Three all support eSIM activation on compatible handsets. International carriers vary widely by country. HelloRoam provides its own eSIM data plans that work independently of your home network across 185+ countries. Your phone just needs eSIM hardware and a carrier unlock to get started.
The Honor 400 Lite is not confirmed to support eSIM as of April 2026. Honor typically reserves eSIM for premium flagship models sold outside China. Budget and mid-range Honor phones use physical SIM cards only. Check the Honor specifications page for your exact model before purchasing. For travel data, browse our full eSIM compatible phones list to find a device that works with HelloRoam.
iPhones from the XS onward are eSIM compatible, including every iPhone 11 through 16 model and the SE (2nd and 3rd generation). To check your specific iPhone, open Settings, General, About, and look for an EID number. An EID confirms eSIM hardware is present. Your iPhone must also be carrier-unlocked and running iOS 12.1 or later to install a HelloRoam eSIM. In China mainland, only the iPhone 18 Pro, 18 Pro Max, 17e and Air support eSIM, and certain Hong Kong and Macao models use two nano-SIM cards instead.
The LG V60 ThinQ does not support eSIM. LG did not include eSIM hardware in the V60 or any other V-series handset. LG stopped making smartphones in 2021, so no future software update can add eSIM. If you need travel data abroad, you will need a phone from Apple, Samsung, Google, or another brand on the eSIM supported phones list.
Android phones with eSIM include flagship models from Samsung (Galaxy S20 and newer), Google (Pixel 4 and newer), OnePlus (9 series and newer), Motorola (Razr 40 and newer), and select Xiaomi, Oppo, and Sony models. Most budget and mid-range Android handsets do not have eSIM hardware. Chinese and Hong Kong regional variants often lack eSIM even when the global version supports it. Check your exact model before buying a HelloRoam plan.
eSIM compatible devices include smartphones, tablets, smartwatches, and laptops. Phones with eSIM include iPhone XS and newer, Samsung Galaxy S20 and newer, and Google Pixel 4 and newer. Cellular iPads from 2018 onward and Samsung Galaxy Tab S8 and S9 support eSIM. Apple Watch Series 3 and newer and select Windows laptops with LTE also include eSIM. Of these, HelloRoam plans work on unlocked phones and tablets, across 185+ countries.
An eSIM is not transferable to a new phone once installed. If you want to know how to transfer eSIM to a new device, the answer is that you cannot move the profile directly. Your HelloRoam eSIM stays tied to the original handset where you activated it. If it has not yet connected to a network its plan covers at your destination, email help@helloroam.com and we can issue a new eSIM for your replacement device. Once it has connected, we do not issue a new one, so do not delete it from your old phone. Keep your order confirmation email for faster support.
eSIM replaces the physical SIM card with a digital profile downloaded to a chip built into your handset. A physical SIM is a removable plastic card you slot into a tray. The key difference is that eSIM lets you add data plans instantly by scanning a QR code, whilst a physical SIM requires a shop visit or postal delivery. HelloRoam uses eSIM for instant activation across 185+ countries.
eSIM activation on HelloRoam takes about 2 minutes. You scan a QR code with your phone's camera, your device downloads the eSIM profile, and the plan activates automatically. No shop visit, no waiting for a SIM card in the post. EE, Vodafone, O2, and Three customers can keep their home SIM active whilst the HelloRoam eSIM handles data abroad.
Cellular iPads and Android tablets with eSIM hardware work with HelloRoam data-only plans. Compatible iPads include the iPad Pro from 2018 onward, iPad Air from 2019 onward, iPad mini from 2019 onward, and the standard iPad from 2019 onward. Wi-Fi-only models do not have cellular capability and cannot use eSIM. Confirm you have the Wi-Fi plus Cellular version before purchasing.
The Samsung Galaxy S21 supports eSIM on all models: S21, S21+, and S21 Ultra. Samsung included eSIM starting with the S20 series, and every flagship Galaxy S model since then has it. Your S21 must be carrier-unlocked to install a third-party eSIM. Go to Settings, About Phone, and confirm no carrier lock is active. HelloRoam eSIM works on S21 across 185+ countries.
Your UK network must unlock your handset before you can install a third-party eSIM. Contact EE, Vodafone, O2, or Three and request a device unlock. Ofcom rules require all four UK networks to unlock handsets for free on request. Most unlock requests are completed within 24 hours for fully paid-off devices. On iPhone, check Settings, General, About, then Carrier Lock. If it reads 'No SIM restrictions', your handset is ready for a HelloRoam eSIM. On Android, look for a carrier lock indicator under Settings, Connections, SIM Card Manager.
The Samsung Galaxy S22 supports eSIM on all variants: S22, S22+, and S22 Ultra. Samsung includes eSIM hardware in every Galaxy S flagship from the S20 onward. Your S22 needs to be carrier-unlocked to add a HelloRoam eSIM. Go to Settings, About Phone, Status, and check for an EID number to confirm eSIM hardware. S22 users can run a physical SIM and eSIM together whilst travelling abroad.
Checking your lock status takes about a minute. On iPhone, go to Settings, General, About, and scroll to Carrier Lock. If it reads 'No SIM restrictions', your handset is carrier-unlocked. You can also dial *#06#: an EID alongside the IMEI confirms eSIM hardware. On Android, go to Settings, Connections, SIM Card Manager, and look for a lock indicator. If your handset is locked, contact EE, Vodafone, O2, or Three and request a device unlock. Ofcom rules require all UK networks to do this for free. Once unlocked, your handset is sorted for a HelloRoam eSIM plan.
To check if an iPhone is unlocked, open Settings, tap General, then About, and look for Carrier Lock near the bottom of the screen. If it reads 'No SIM restrictions', your iPhone is carrier-unlocked. A second method: insert a SIM card from a different network. If it activates, the phone is unlocked. You can also dial *#06# to view your IMEI number. Your iPhone must be carrier-unlocked to install a HelloRoam eSIM plan.
iPhone 11 eSIM is fully supported on all three models: iPhone 11, iPhone 11 Pro, and iPhone 11 Pro Max. Apple added eSIM to the iPhone XS and XR in 2018, and every iPhone from the 11 series onward includes it. Your iPhone 11 eSIM setup requires iOS 12.1 or later and a carrier-unlocked device. The iPhone 11 runs one physical nano-SIM alongside an eSIM, keeping your home number active whilst HelloRoam handles travel data in 185+ countries.
The iPhone 12 supports eSIM on all four models: iPhone 12, 12 mini, 12 Pro, and 12 Pro Max. Apple includes eSIM hardware in every iPhone from the XS (2018) onward, and the iPhone 12 is no exception. Your iPhone 12 must be carrier-unlocked to install a HelloRoam eSIM. To confirm, go to Settings, General, About, and look for Carrier Lock. If it reads 'No SIM restrictions', your iPhone 12 is ready for a HelloRoam plan.
In the UK, iPhone 16 includes a physical nano-SIM tray alongside eSIM. The US version is eSIM-only, but UK models of the 16, 16 Plus, 16 Pro, and 16 Pro Max all have both. This means you can keep your EE, Vodafone, O2, or Three SIM in the tray and run a HelloRoam eSIM for data abroad at the same time. Your UK number stays active. HelloRoam activates on all UK iPhone 16 models in minutes by scanning a QR code.
You can't move an installed HelloRoam eSIM straight onto another iPhone, as the profile stays tied to the handset you installed it on. To use your HelloRoam plan on a new iPhone, email help@helloroam.com before the eSIM connects at your destination and we can issue a new eSIM. Once it has connected, we don't issue a new one for a change of phone. Keep your order confirmation email to hand for quicker support. Quick Start carrier transfer on iOS 16 and later only moves your home network's lines, not a travel eSIM. If you delete the eSIM by mistake, email help@helloroam.com with your order details.
The iPhone SIM chip is an embedded eSIM chip soldered to the logic board during manufacturing. It replaces the removable SIM card tray on newer iPhones. The chip stores multiple eSIM profiles that you download digitally by scanning a QR code. You can verify your phone has the eSIM chip by dialling *#06#: an EID number listed alongside your IMEI confirms the chip is present.
On UK iPhones with a physical tray (iPhone 13 and earlier in most markets): insert the SIM ejector tool or a small paperclip into the pinhole on the side of the handset and press firmly until the tray pops out. Slide the tray out and lift the nano-SIM by its edges. UK iPhone 16 models include a nano-SIM tray alongside eSIM, unlike US versions. You can keep your EE, Vodafone, O2, or Three SIM in the tray and add the HelloRoam e-sim digitally by scanning a QR code in seconds.
Does EE support eSIM? Yes, EE was one of the first UK networks to offer eSIM activation on compatible handsets. Does Vodafone support eSIM? Yes. Does O2 support eSIM? Yes. Does Three support eSIM? Yes. All four major UK networks support eSIM on compatible iPhones and Android phones. HelloRoam is a separate travel eSIM that works independently of your home network. You keep your EE, Vodafone, O2, or Three plan active whilst HelloRoam covers data in 185+ countries, with no roaming charges and no new SIM card needed. How to unlock your phone for eSIM use: contact your home network and request a device unlock. Ofcom rules require UK networks to unlock handsets for free.
Your IMEI number is a 15-digit code that uniquely identifies your phone on mobile networks. To find your IMEI, dial *#06# on any phone and it will appear on screen, along with an EID number if your phone has eSIM hardware. On iPhone, you can also find the IMEI in Settings, General, About. On Android, check Settings, About Phone, Status. Carriers use your IMEI to check eligibility for unlocking. HelloRoam does not require your IMEI number to purchase or activate an eSIM plan.
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