Your Phone Is Carrier-Locked
Some phones are restricted to a specific carrier, which may disable eSIM functionality.
Contact your carrier and request an unlock.
Check if your phone is eSIM compatible before you buy a plan. Your device must be carrier-unlocked and eSIM supported to use HelloRoam data plans in 185+ countries. US models of iPhone 14 and newer have no SIM tray and run eSIM only. Works with iPhone, Samsung Galaxy, Google Pixel, and more.
But compatibility isn't always obvious.
Good news! your device is compatible. Browse travel eSIM plans and get connected instantly.
Your phone brand (Apple, Samsung, Google, or other)
Your exact model name (e.g., iPhone 15 Pro, Samsung Galaxy S24 Ultra)
Once you have that information, you can quickly determine compatibility using the lists below.
If your phone supports eSIM, you'll be able to:
If your device does not support eSIM, you'll need to use a physical SIM or consider upgrading to a newer model.

HelloRoam works on eSIM compatible phones sold by T-Mobile, AT&T, and Verizon, including iPhone 16 (eSIM-only in the US), Samsung Galaxy S25, Google Pixel 9, and more. Your phone must be carrier-unlocked.
All US-sold iPhones from iPhone XS onward support eSIM. iPhone 14 and newer sold in the US have no physical SIM tray and are eSIM-only. AT&T locks iPhones for 60 days after purchase and T-Mobile for 40 days, while Verizon iPhones unlock automatically once paid off. In mainland China, only the iPhone 18 Pro, 18 Pro Max, 17e and Air support eSIM.
Samsung devices must be carrier-unlocked to use eSIM. AT&T Samsung phones are locked for 60 days after purchase and T-Mobile phones for 40 days, while Verizon phones unlock automatically once paid off. Contact your carrier to request an unlock once the phone is paid off. Samsung Galaxy S25 and S24 bought unlocked from Samsung.com or Best Buy work right away.
Google Pixel phones bought from the Google Store or US carriers support eSIM. Pixel 7 and newer can run two eSIMs at once without a physical SIM. T-Mobile and Google Fi Pixel phones may be locked for a set period. Google Pixel devices purchased in Australia, Taiwan, and Japan may not support eSIM.
Motorola eSIM is available on the Razr 40 Ultra, Razr+ (2023), and newer Razr models sold in the US. Motorola phones purchased from T-Mobile or AT&T may be carrier-locked. Contact your carrier to confirm unlock eligibility before adding a HelloRoam eSIM.
Oppo phones are not officially sold in the US. Only global Find X series variants support eSIM. If you imported an Oppo, check your exact model number for eSIM before buying a plan.
Xiaomi phones are not sold by US carriers. Chinese models lack eSIM. Global variants of the Xiaomi 14 and 15 series support eSIM if imported. Always check the exact model variant.
Huawei phones are not sold by AT&T, T-Mobile, or Verizon due to US trade restrictions. Most Huawei models lack Google services. eSIM support is very limited on imported units.
Sony Xperia 1 V and Xperia 5 V support eSIM in their global variants. Sony phones are available at Amazon and B&H Photo in the US but not through major US carriers. Confirm the US-compatible model before buying.
Honor phones are not sold by US carriers. Only select flagship models in global variants support eSIM. Budget Honor phones like the 200 Lite use physical SIM only. Check specs if you have an imported unit.
OnePlus eSIM support is available on the OnePlus 9 series, OnePlus 12, and OnePlus 13 sold through T-Mobile or unlocked. OnePlus phones bought from T-Mobile are locked for 40 days. Buy unlocked from OnePlus.com or Best Buy to skip the wait.
Vivo phones are not sold by US carriers or at Best Buy. Only select flagship X-series global models support eSIM. If you imported a Vivo, check the Vivo support page for your exact model number.
Nokia eSIM works on select models like the XR21. Nokia phones are sold unlocked at Amazon and Best Buy in the US. Check the Nokia spec page for your model before buying a plan.
Rakuten phones are sold only in Japan and are not available through US retailers. eSIM on Rakuten devices works with Rakuten Mobile in Japan. These are not compatible with US carrier bands.
Sharp AQUOS phones are sold only in Japan. They are not available at US retailers and do not support US carrier bands. eSIM works on select AQUOS models with Japanese carriers only.
Fairphone is a European brand not officially sold in the US. Fairphone 5 supports eSIM in European markets. If you imported one, confirm US band compatibility before buying a plan.
Nothing Phone (3) supports eSIM, and the Phone (3a) Pro supports it in select regions. Older models like the Phone (2) and (2a) Plus use physical SIM only. Nothing phones are sold unlocked at Amazon in the US but not through AT&T, T-Mobile, or Verizon stores. Check US band support for your model.
TCL eSIM works on select 5G models sold in the US. TCL phones are available at Amazon, Best Buy, and through T-Mobile. Confirm your TCL model supports eSIM on the specs page before buying.
Realme phones are not sold by US carriers. Only select GT flagship global variants support eSIM. Budget Realme models use physical SIM only. Check specs if you imported one.
ASUS Zenfone 12 Ultra, ROG Phone 9, and ROG Phone 9 Pro support eSIM. Older models like the Zenfone 10 and ROG Phone 8 use physical SIM only. Buy ASUS phones unlocked from Amazon or ASUS.com in the US. They are not sold through AT&T, T-Mobile, or Verizon stores.
Hammer rugged phones are a European brand not officially sold in the US. eSIM support is limited to select European carrier bands. Check compatibility if you imported one.
T-Mobile Revvl devices support eSIM on the T-Mobile network. T-Mobile locks phones for 40 days after activation. Once unlocked, your Revvl can run a HelloRoam travel eSIM alongside your T-Mobile plan.
eSIM support depends on the exact brand and model. Most budget phones sold at Walmart, Target, and prepaid carrier stores use physical SIM only. Check your phone's spec page for eSIM before buying a plan.
The number of eSIM-enabled devices continues to grow rapidly each year.
Checking eSIM compatibility before purchase helps you avoid activation issues, wasted purchases, and setup frustration while traveling.
Activate instantly without waiting for a physical SIM card.
Know before checkout whether your device works.
Use your normal SIM and travel eSIM together.
Understand whether an upgrade may be needed.
Some supported devices may still have carrier restrictions.
If you're planning to upgrade your phone, choosing an eSIM-compatible model ensures future-proof connectivity.
Even if your phone technically supports eSIM, you may still encounter issues. Here are the most common problems and how to fix them.
Some phones are restricted to a specific carrier, which may disable eSIM functionality.
Contact your carrier and request an unlock.
Different versions of the same phone may have different features.
Check your exact model number in your device settings.
Older operating systems may not support eSIM properly.
Update your device to the latest version of iOS or Android.
Some carriers require manual activation of eSIM features.
Contact your provider to enable eSIM support.
Certain countries have restrictions on eSIM usage.
Verify whether your device supports eSIM internationally.

Learn how dual eSIM works, supported devices, and travel use cases.
Benefits of Dual eSIM:
Keep your home number active while traveling
Use separate plans for work and personal use
Switch between networks instantly
This feature is becoming standard in newer devices and is especially useful for frequent travelers.
eSIM runs only on eSIM compatible phones with embedded SIM hardware built during manufacturing. These include iPhone XS and newer, Samsung Galaxy S20 and newer, and Google Pixel 4 and newer. In the US, the iPhone 16, Samsung Galaxy S25, and Google Pixel 9 are the most popular eSIM phones sold by T-Mobile, AT&T, and Verizon. Phones released before 2018 and most budget Android models lack the chip. HelloRoam works on any carrier-unlocked phone from the eSIM supported phones list.
Your phone displays eSIM support in its settings menu. On iPhone, open Settings, then General, then About, and look for an EID number. On Android, dial *#06# to check for an EID alongside your IMEI. If an EID appears, your phone has eSIM hardware. Your phone must also be carrier-unlocked to install a HelloRoam eSIM plan.
Old phones lack the embedded eSIM chip required for digital SIM profiles. Phones released before 2018, including iPhone X and earlier and Samsung Galaxy S10 and earlier, cannot add eSIM through any software update. The hardware must be present from the factory. To use a HelloRoam plan, you need an eSIM supported phone from 2018 or later.
iPhones support eSIM starting from the iPhone XS, XS Max and XR, introduced in 2018. Every iPhone since then has eSIM, including the iPhone SE (2nd and 3rd generation), the iPhone 17 models, iPhone Air, iPhone 17e, iPhone 18 Pro and iPhone 18 Pro Max. iPhone X, 8, 7 and 6 do not have eSIM hardware. In China mainland, only the iPhone 18 Pro, 18 Pro Max, 17e and Air support eSIM, and some iPhone models sold in Hong Kong and Macao use two nano-SIM cards instead.
Yes. Google says every Pixel 4 and later phone works with eSIM. Older models have limits. A Pixel 3a bought with Verizon service or in Japan has no eSIM. A Pixel 3 bought in Australia, Taiwan or Japan has none either, and nor does one sold by a US or Canadian carrier other than Sprint or Google Fi. On the Pixel 2, only phones bought with Google Fi service work with eSIM. The Pixel 7, Pixel 7 Pro and later can run two eSIMs at once if your carrier allows it. Your Pixel must be carrier-unlocked to install a HelloRoam plan.
The Honor 200 Lite does not support eSIM. Honor limits eSIM to select flagship models sold outside China. Budget and mid-range Honor phones, including the 200 Lite, use physical SIM cards only. To use a HelloRoam travel eSIM, you need a different device with eSIM hardware. Check our full device list to find an eSIM compatible phone.
The Honor 50 does not support eSIM in most markets. Honor restricts eSIM to select high-end models outside China. The Honor 50 uses a physical dual SIM setup instead. Travelers heading to Tokyo, Paris, or Cancun who need data abroad should switch to an eSIM compatible phone to use HelloRoam plans.
iPhone 13 supports eSIM on all four models: iPhone 13, 13 mini, 13 Pro, and 13 Pro Max. Apple made the iPhone 13 the first to run two active eSIMs at once without a physical SIM card. HelloRoam eSIM plans work on iPhone 13 across 185+ countries. Your iPhone 13 must be carrier-unlocked to install a third-party eSIM.
iPhone supports eSIM on every model from the XS (2018) onward. Apple added eSIM following GSMA embedded SIM standards. Compatible models include the entire iPhone 11 through 16 lineup plus the iPhone SE (2nd and 3rd generation). Your iPhone needs iOS 12.1 or later and must be carrier-unlocked to install a HelloRoam eSIM. In China mainland, only the iPhone 18 Pro, 18 Pro Max, 17e and Air support eSIM, and some iPhone models sold in Hong Kong and Macao use two nano-SIM cards instead.
Reno 14 does not support eSIM in most regions. Oppo limits eSIM to flagship Find series models in their global variants. The Reno lineup, including the Reno 14, uses physical SIM cards. If you need travel data for your next trip, check our full list of eSIM compatible phones to find a device that works with HelloRoam.
The LG V40 ThinQ does not support eSIM. LG never added eSIM hardware to the V40 or any model in the V series. LG exited the smartphone market in 2021, so no future updates will add eSIM support. To use a HelloRoam travel eSIM, you need a phone with eSIM hardware from Apple, Samsung, Google, or another supported brand.
Your phone reveals eSIM compatibility through its settings. On iPhone, go to Settings, General, About, and look for an EID number. On Android, dial *#06# and check for an EID next to your IMEI. An EID confirms your phone has eSIM hardware. Your device must also be carrier-unlocked to install a HelloRoam eSIM plan for travel.
Most phones store between 5 and 10 eSIM profiles but activate only 1 or 2 at a time. iPhones before the 13 store up to 8 profiles and activate one. iPhone 13 and newer run two active eSIMs without a physical SIM card. Samsung phones typically store 5 to 7 profiles. You can switch between stored HelloRoam profiles instantly without scanning a new QR code.
Dual SIM and eSIM are different technologies. Dual SIM phones hold two physical SIM cards in separate slots. eSIM is a chip built into the phone that downloads SIM profiles digitally, with no card to insert. Many modern phones combine both: one physical SIM slot plus an embedded eSIM. A dual SIM iPhone like the iPhone XS or newer runs one physical nano-SIM alongside an eSIM, giving you two active lines at once. HelloRoam uses the eSIM slot for travel data while your physical SIM keeps your home number active.
eSIM availability varies by carrier and country. In the US, AT&T, T-Mobile, and Verizon all support eSIM activation on compatible phones. International carriers vary widely. HelloRoam provides its own eSIM data plans that work independently of your home carrier in 185+ countries. Your phone just needs eSIM hardware and a carrier-unlock to get started.
The Honor 400 Lite is not confirmed to support eSIM. Honor typically reserves eSIM for premium flagship models sold outside China. Budget and mid-range Honor phones use physical SIM cards only. Check the Honor specifications page for your exact model before purchasing. For travel data, browse our full eSIM compatible phones list to find a device that works with HelloRoam.
iPhones from the XS onward are eSIM compatible, including every iPhone 11 through 16 model and the SE (2nd and 3rd generation). To check your specific iPhone, open Settings, General, About, and look for an EID number. If an EID appears, your iPhone has eSIM hardware. Your iPhone must also be carrier-unlocked and running iOS 12.1 or later to install a HelloRoam eSIM. In China mainland, only the iPhone 18 Pro, 18 Pro Max, 17e and Air support eSIM, and some iPhone models sold in Hong Kong and Macao use two nano-SIM cards instead.
The LG V60 ThinQ does not support eSIM. LG did not include eSIM hardware in the V60 or any other V-series phone. LG stopped making smartphones in 2021, so no future software update can add eSIM. If you need travel data abroad, you will need to use a phone from Apple, Samsung, Google, or another brand on the eSIM supported phones list.
Android phones with eSIM include flagship models from Samsung (Galaxy S20 and newer), Google (Pixel 4 and newer), OnePlus (9 series and newer), Motorola (Razr 40+), and select Xiaomi, Oppo, and Sony models. In the US, the Samsung Galaxy S25 sold by AT&T and T-Mobile, and the Google Pixel 9 sold by Verizon and T-Mobile, are the top eSIM Android phones. Most budget and mid-range Android phones do not have eSIM hardware. Check your exact model before buying a HelloRoam plan.
eSIM compatible devices include smartphones, tablets, smartwatches, and laptops. Phones with eSIM include iPhone XS and newer (iPhone 14+ in the US is eSIM-only), Samsung Galaxy S20 and newer, and Google Pixel 4 and newer. Cellular iPads from 2018 onward and Samsung Galaxy Tab S8 and S9 support eSIM. Apple Watch Series 3 and newer, and select Windows laptops with LTE, also include eSIM. All devices must be carrier-unlocked. AT&T and T-Mobile phones are locked for 40 to 60 days after purchase, and Verizon phones unlock automatically once paid off. HelloRoam plans work on the carrier-unlocked phones and tablets among them, across 185+ countries.
A HelloRoam eSIM is not transferable to a new phone once installed. If you want to know how to transfer eSIM to a new device, the answer is that you cannot move the profile directly. Your HelloRoam eSIM stays tied to the original device where you activated it, and that includes your phone's own transfer feature. If it has not yet connected to a network your plan covers, email help@helloroam.com and we can issue a new eSIM. Once it has connected, its code cannot be used again and support does not issue a new one for a change of phone. Keep your order confirmation email for faster support.
eSIM replaces the physical SIM card with a digital profile downloaded to a chip built into your phone. A physical SIM is a removable plastic card you insert into a tray. The key difference: eSIM lets you add data plans instantly by scanning a QR code, while a physical SIM requires a store visit or mail delivery. HelloRoam uses eSIM for instant eSIM activation in 185+ countries.
eSIM activation on HelloRoam takes about 2 minutes. You scan a QR code with your phone's camera, your device downloads the eSIM profile, and the plan activates automatically. No store visit, no waiting for a SIM card in the mail. AT&T, T-Mobile, and Verizon users can keep their home plan on the physical SIM while the HelloRoam eSIM handles travel data.
Cellular iPads and Android tablets with eSIM hardware work with HelloRoam data-only plans. Compatible iPads include the iPad Pro from 2018 onward, iPad Air from 2019 onward, iPad mini from 2019 onward, and the standard iPad from 2019 onward. Wi-Fi-only models do not have cellular capability and cannot use eSIM. Confirm you have the Wi-Fi plus Cellular version before purchasing.
The Samsung Galaxy S21 supports eSIM on all models: S21, S21+, and S21 Ultra. Samsung added eSIM starting with the S20 series, and every flagship Galaxy S model since then includes it. Your S21 must be carrier-unlocked to install a third-party eSIM. To check, go to Settings, About Phone, and confirm no carrier lock is active. HelloRoam eSIM works on S21 across 185+ countries.
Your carrier must unlock your phone before you can install a third-party eSIM. Contact AT&T, T-Mobile, or Verizon and request a device unlock. Most US carriers unlock phones that are fully paid off and in good standing for 60 or more days. On iPhone, check Settings, General, About, then Carrier Lock. If it reads 'No SIM restrictions,' your phone is ready for a HelloRoam eSIM.
The Samsung Galaxy S22 supports eSIM on all variants: S22, S22+, and S22 Ultra. Samsung includes eSIM hardware in every Galaxy S flagship from the S20 onward. Your S22 needs to be carrier-unlocked to add a HelloRoam eSIM. Go to Settings, About Phone, Status, and check for an EID number to confirm eSIM hardware. S22 users can run a physical SIM and eSIM together for travel.
To know if your phone is unlocked, check the carrier lock status directly on your device. On iPhone, go to Settings, General, About, and scroll to Carrier Lock. If it reads 'No SIM restrictions', your phone is carrier-unlocked and ready for a HelloRoam eSIM. You can also dial *#06# to display your IMEI number; an EID listed alongside the IMEI confirms your phone has eSIM hardware. On Android, go to Settings, Connections, SIM Card Manager, and look for a carrier lock indicator. If your phone is locked, contact your carrier (AT&T, T-Mobile, Verizon, Straight Talk, or Cricket) and request a device unlock.
To check if an iPhone is unlocked, open Settings, tap General, then About, and look for Carrier Lock near the bottom of the screen. If it reads 'No SIM restrictions', your iPhone is carrier-unlocked. A second method: insert a SIM card from a different carrier. If it activates, the phone is unlocked. You can also dial *#06# to view your IMEI number; Apple's IMEI check tool at checkcoverage.apple.com shows lock status. Your iPhone must be carrier-unlocked to install a HelloRoam eSIM plan.
iPhone 11 eSIM is fully supported on all three models: iPhone 11, iPhone 11 Pro, and iPhone 11 Pro Max. Apple added eSIM to the iPhone XS and XR in 2018, and every iPhone from the 11 series onward includes it. Your iPhone 11 eSIM setup requires iOS 12.1 or later and a carrier-unlocked device. The iPhone 11 runs one physical nano-SIM alongside an eSIM, keeping your home number active while HelloRoam handles travel data in 185+ countries.
The iPhone 12 supports eSIM on all four models: iPhone 12, 12 mini, 12 Pro, and 12 Pro Max. Apple includes eSIM hardware in every iPhone from the XS (2018) onward, and the iPhone 12 is no exception. Your iPhone 12 must be carrier-unlocked to install a HelloRoam eSIM. To confirm, go to Settings, General, About, and look for Carrier Lock. If it reads 'No SIM restrictions', your iPhone 12 is ready for a HelloRoam plan.
Does iPhone 16 have a SIM card? In the United States, no. Does iPhone 16 have sim card capability at all? Only via eSIM: there is no physical nano-SIM tray on US models. All iPhone 16, 16 Plus, 16 Pro, and 16 Pro Max sold in the US are eSIM-only. In international markets, iPhone 16 includes a physical SIM tray alongside eSIM. US iPhone 16 users rely entirely on eSIM for their phone number and data. HelloRoam works on all iPhone 16 models and activates in minutes by scanning a QR code.
How to transfer eSIM to new iPhone: the short answer is that you cannot move a third-party eSIM profile directly. eSIM transfer to new phone is not supported for travel eSIMs, because the profile is tied to the device. To use your HelloRoam plan on a new iPhone, email help@helloroam.com before the eSIM connects in your destination. We can then issue a new eSIM. After it connects, we do not issue a new one for a change of phone. Keep your order confirmation email for faster support. For home carrier eSIM transfer to new iPhone, iOS 16 and later supports Quick Start carrier transfer, but this only applies to your carrier profile, not travel eSIMs. If you delete eSIM iPhone profile accidentally, email help@helloroam.com with your order details.
The iPhone SIM chip is an embedded eSIM chip soldered to the logic board during manufacturing. It replaces the removable SIM card tray on newer iPhones. The chip stores multiple eSIM profiles that you download digitally by scanning a QR code. On iPhones sold in the US from the iPhone 14 onward, the physical SIM tray is removed entirely. You can verify your phone has the eSIM chip by dialing *#06#: an EID number listed alongside your IMEI confirms the chip is present.
How to remove SIM card from iPhone models with a physical tray (iPhone 13 and earlier in most markets): insert the SIM ejector tool or a small paper clip into the pinhole on the side of the phone and press firmly until the tray pops out. How to take out SIM card on iPhone SE, 12, or 13: slide the tray out and lift the nano-SIM by its edges. How to eject SIM card iPhone 14 US models: there is no tray. These phones are eSIM-only and do not have a physical SIM slot at all. iPhone 14 and newer sold in the US do not need SIM removal for travel. Install a HelloRoam eSIM instead by scanning a QR code in seconds.
Does AT&T support eSIM? Yes. Does att support eSIM on iPhone and Samsung? Yes, AT&T was among the first US carriers to offer eSIM activation. Does T-Mobile support eSIM? Yes. Does t mobile support eSIM activation without visiting a store? Yes, T-Mobile activates eSIM online or in-app. Does Verizon support eSIM? Yes. Does Straight Talk support eSIM? Yes, on compatible iPhones and select Android phones. Does Cricket support eSIM? Yes, on iPhones and supported Android devices. HelloRoam is a separate travel eSIM that works independently of your home carrier. You keep your AT&T, T-Mobile, Verizon, Straight Talk, or Cricket plan active while HelloRoam covers data in 185+ countries, with no roaming charges and no new SIM card needed. How to unlock your phone for eSIM use: contact your home carrier and request a device unlock once your phone is fully paid off.
Your IMEI number is a 15-digit code that uniquely identifies your phone on mobile networks. To find your IMEI, dial *#06# on any phone and it will appear on the screen, along with an EID number if your phone has eSIM hardware. On iPhone, you can also find the IMEI in Settings, General, About. On Android, check Settings, About Phone, Status. Carriers use your IMEI to check eligibility for unlocking. HelloRoam does not require your IMEI number to purchase or activate an eSIM plan.
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