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eSIM setup · Android

How to Install eSIM on Android: Set Up in 2 Minutes

To add an eSIM to your Android phone, open Settings › Network & internet › SIMs, tap Add SIM › Set up an eSIM and scan the QR code in your HelloRoam email. Install it at home in about 2 minutes, then turn it on when you land. Menu names differ a little by brand, so each step says what to look for.

About 2 minutes Updated Help 24/7

Your phone

Where is eSIM on your Android?

Samsung and Pixel have their own guides with their exact screens. Any other Android phone: stay here and follow the steps below.

  • Samsung eSIM Setup Guide

    The exact One UI screens, step by step.

    SettingsConnectionsSIM manager
  • Pixel eSIM Setup Guide

    The exact Pixel screens, step by step.

    SettingsNetwork & internetSIMs
  • This guideAnother Android phone

    You are in the right place. The steps below use stock Android's menus. Where your phone differs, look for these:

    OnePlus
    SettingsMobile networkSIM card manager
    Xiaomi
    SettingsSIM cards and mobile networks

    Menu names can change with each software update.

1 Get ready · Before you fly

Choose how to install eSIM on your Android

Where is your QR code? Pick one and we show you the right steps. Both take about 2 minutes.

Fastest On another screen A laptop, a tablet or a second phone. Your phone's camera scans it.
On this phone Tap the install button in your HelloRoam email or in the HelloRoam app. No second screen needed. Works on Android 10 or later.

Before you start

0 of 4 ready
2 Install · At home, on Wi-Fi

Install eSIM via QR Code

Need help during setup? Email help@helloroam.com with your order number and any error message you see.

Illustration
Illustration. Menu names can differ by model and software version.
Step 1 of 6
Step 1 of 6
  1. Open Settings › Network & internet, then tap SIMs. On a Samsung it is Connections › SIM manager.

    Can't find it? Search Settings for eSIM or SIM.

  2. Tap Add SIM. Some phones say Add eSIM instead.

  3. Tap Set up an eSIM. The camera opens.

    Stuck on this step? The install will not finish
  4. Point your camera at the QR code in your HelloRoam email to scan and load your eSIM profile automatically.

    Show the code on a bright screen and fit the whole code inside the box.

    Stuck on this step? QR code says no longer valid
  5. Review the mobile plan details and tap Add mobile plan to finish installing your eSIM.

    Stuck on this step? The install will not finish
  6. Name your eSIM (for example, HelloRoam) and set it as your preferred mobile data line.

    Stuck on this step? Data will not load abroad
All steps (6)
2 Install · At home, on Wi-Fi

Install eSIM from your email on this phone

Need help during setup? Email help@helloroam.com with your order number and any error message you see.

Step 1 of 3
Step 1 of 3
  1. Open your HelloRoam email on this phone and tap Android 10+ eSIM Install. In the HelloRoam app, tap Install eSIM Now instead.

    Stuck on this step? QR code says no longer valid
  2. Review the plan details and confirm to finish.

    Stuck on this step? The install will not finish
  3. Your HelloRoam eSIM is on the phone. Tap Next to label it and set your primary SIMs.

All steps (3)
2 Install · At home, on Wi-Fi

Install eSIM via Activation Code

Need help during setup? Email help@helloroam.com with your order number and any error message you see.

Step 1 of 5
Step 1 of 5
  1. Open Settings › Network & internet › SIMs.

  2. Tap Add SIM, then Set up an eSIM.

  3. In the scanner, tap the option to enter the code yourself.

    Stuck on this step? The install will not finish
  4. Copy the manual installation code from your HelloRoam email and paste it in. Tap Continue and wait a few seconds. The code looks like this: LPA:1$operator.com$ABCDE-12345

    Paste, do not type. One wrong character and the code is refused.

    Stuck on this step? The install will not finish
  5. Review the mobile plan details and tap Add mobile plan to finish installing your eSIM.

    Stuck on this step? The install will not finish
All steps (5)
3 Activate · When you land

Activate your eSIM on Android

When you land, open Settings › Network & internet › SIMs, tap HelloRoam, switch on Use this SIM and Roaming, then turn Roaming off for your home SIM.

You may land with no data Save these steps before you fly. Download install guide (PDF)
Illustration
Illustration. Menu names can differ by model and software version.
Step 1 of 4
Step 1 of 4
  1. When you land, open Settings › Network & internet › SIMs. Your HelloRoam line is in the list.

    Stuck on this step? Your eSIM stopped working
  2. Tap HelloRoam, switch on Use this SIM, then turn on Roaming.

    Stuck on this step? Turn on data roaming
  3. Back in SIMs, tap your home SIM and switch off Roaming. Your home carrier then cannot charge you for roaming.

    Your home SIM is the one that is not HelloRoam.

    Stuck on this step? Turn on data roaming
  4. Your eSIM is live. You're connected and ready to use data in the country or region your plan covers.

    Stuck on this step? Data will not load abroad

Good to know

  • Switch on airplane mode, then reconnect to Wi-Fi so your home carrier does not charge you.
  • Wait until you land at your destination before activating your eSIM. eSIM activation is automatic once you land and turn Data Roaming on.
All steps (4)
  • Switch on airplane mode, then reconnect to Wi-Fi so your home carrier does not charge you.
  • Wait until you land at your destination before activating your eSIM. eSIM activation is automatic once you land and turn Data Roaming on.
4 Check · Signal and data

How do you confirm your eSIM is active?

Two quick ways to check:

  1. Check your signal icon. At least one bar means your eSIM is connected and working.

  2. Open Settings › Network & internet › SIMs, tap HelloRoam and check that Roaming is on.

We're here whenever you need us.

Still stuck? Our team is here 24/7 on email, WhatsApp, live chat and in the app.

FAQs

The questions Android owners ask most before and after they install.

Which Android phones support eSIM?

Android phones support eSIM when they run Android 9.0 (Pie) or later and carry dedicated eSIM hardware. The most common eSIM compatible phones are most Samsung Galaxy S20 and newer models and Google Pixel 4 and newer. Some OnePlus, Xiaomi, Oppo, Motorola, and Nokia models support eSIM too, depending on the model and where you bought it. Check your specific model's spec sheet before you buy a plan, because not every Android device ships with the chip. eSIM activation on all of these models follows the same QR code or manual code process through your phone's SIM settings.

How does eSIM work on Android?

An eSIM works on Android through a built-in chip that stores a digital SIM profile downloaded via a QR code or activation code. HelloRoam sends that code by email after you buy a plan. You scan it through Settings, your phone connects to the local carrier network, and you get data in minutes. No physical card swap, no visit to a store.

Can I install eSIM on Android without QR code?

An Android eSIM installs without a QR code in about 2 minutes using a manual activation code. Open your phone's eSIM settings, tap Add eSIM or Add mobile plan, choose Enter activation code manually, then type in the SM-DP+ address and activation code from your HelloRoam confirmation email. The process works on any compatible Android running Android 9.0 or later.

Why can't I see eSIM option on my Android phone?

An installed HelloRoam eSIM cannot move to another phone, including with a phone's own transfer feature. Replacing your Android phone? Before your HelloRoam eSIM's first connection to a network its plan covers in your destination, email help@helloroam.com. HelloRoam can issue a new eSIM. After that first connection, HelloRoam does not issue a new one for a change of phone. Your phone may also hide the eSIM option if the model does not support eSIM hardware, runs Android below 9.0 (Pie), or is carrier-locked. Confirm your device specs and update your Android version first.

Is eSIM better than a physical SIM for Android?

An installed HelloRoam eSIM cannot move to another Android phone. Beyond that, eSIM beats a physical SIM card for travel in three ways. First, you install it instantly from your email: no SIM card swap, no visit to a store. Second, you keep your home physical SIM active at the same time for calls and texts, so your number stays reachable. Third, you can store multiple eSIM profiles and switch between country plans without carrying extra cards.

How do I activate eSIM on Android?

Activating eSIM on Android takes about 2 minutes. Open Settings, go to Network & Internet (or Connections on Samsung), tap SIMs or SIM Manager, then tap Add eSIM. Scan the QR code from your HelloRoam email or choose Enter activation code manually and type in the SM-DP+ address and activation code. Confirm the plan details, tap Download, and wait about 60 seconds. Once installed, turn on Data Roaming for the HelloRoam line. eSIM activation on Android 9.0 (Pie) and later follows this same path across brands.

How do I activate eSIM on Samsung Galaxy?

Activating eSIM on Samsung Galaxy phones uses One UI. Open Settings, tap Connections, then SIM Manager, then Add eSIM. Choose Scan QR code or Add with activation code. Scan the QR code from your HelloRoam email, confirm the plan, and tap Download. Most Samsung Galaxy S20 to S24 models (not the S20 FE or S21 FE) and the Galaxy Z Fold and Z Flip models support this eSIM activation process. After download, go to SIM Manager and set your HelloRoam eSIM as the preferred data line.

How do I turn on hotspot on Android using eSIM data?

Turning on hotspot on Android lets you share your HelloRoam eSIM data with other devices like laptops and tablets. On most Android phones, go to Settings > Network & Internet > Hotspot and Tethering > Wi-Fi Hotspot, then toggle it ON. On Samsung (One UI), go to Settings > Connections > Mobile Hotspot and Tethering > Mobile Hotspot. Make sure your HelloRoam eSIM is set as the active data line first, or the hotspot will use your home SIM instead. Hotspot usage counts against your data plan balance.

How do I check data usage on Android for my eSIM?

Checking data usage on Android works through Settings > Network & Internet > Data Usage (or Settings > Connections > Data Usage on Samsung). You can see total data consumed by the current billing period and break it down by app. Tap your HelloRoam eSIM line to see usage specifically for that SIM. Set a data usage warning or limit so you get an alert before you hit your plan cap. Your HelloRoam account dashboard also shows your remaining balance. The network reports usage with a delay, so it can be up to 3 hours behind.

How do I use eSIM for travel on Android?

eSIM travel plans on Android work the same as any eSIM. You buy a HelloRoam plan for your destination, install it before you fly, and turn on Data Roaming when you land. Your phone connects to a local network automatically. HelloRoam covers 185+ countries across 212+ networks, so your Android eSIM for travel works in Mexico, Japan, Europe, and beyond. You keep your home SIM active for calls. No physical SIM card swap, no international roaming fees from your home carrier.

Why does my Android eSIM show no service or fail to activate?

If your Android eSIM shows no service, follow this eSIM troubleshooting checklist. First, confirm Data Roaming is ON at Settings > Network & Internet > SIMs > your HelloRoam line. Second, restart your Android phone with the eSIM active. Third, select a network manually under Network Selection or Carrier settings and pick a local carrier. Fourth, toggle airplane mode on and off to force the phone to reconnect. Fifth, if the eSIM activation failed during setup, contact HelloRoam support at help@helloroam.com with your order ID for a replacement profile. The same troubleshooting steps work whether you are on a Samsung, Pixel, or OnePlus device.

Can I use eSIM and physical SIM at the same time on Android?

eSIM on Android supports using eSIM and a physical SIM card at the same time on devices running Android 10 or later with dual SIM hardware. Most Samsung Galaxy S20 and newer models, Google Pixel 6 and newer, and the OnePlus 11, 12, 13, 13R, and Open support running eSIM alongside a physical SIM. Your home SIM stays in the tray for calls and texts, while HelloRoam eSIM handles data abroad. Go to Settings > SIM Manager (or Connections > SIM Manager on Samsung) to assign which SIM handles calls, messages, and data independently.

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