Install and activate your
eSIM on Android
Open Settings, tap Network & Internet, then select Mobile Network to begin your eSIM setup.
Tap Install with QR Code if you have the code open on a second device.
eSIM Manual code
1234 5678 9012
Choose Install Manually if you can't scan the QR code.
Pick your installation method
A few things to know before you start QR code installation:
- •Display the QR code on a second screen so you can scan it with your phone camera.
- •Keep a stable internet connection running throughout the process.
- •Each QR code can only be scanned once.
- •Do not delete the eSIM from your phone. Once removed, it cannot be reinstalled on any device.
A few things to know before you start manual installation:
- •Each manual installation code can only be used once.
- •Keep a stable internet connection running throughout the process.
- •Do not delete the eSIM from your phone. An eSIM is not transferable between devices once removed, and the plan cannot be reinstalled.
Enter Activation Code
1234 5678 9012
Get started in 3 easy steps
Our team is available 24/7 if you need help during setup.
- 01Open your email
Open your email on a second device and find the QR code HelloRoam sent you after purchase.
- 02Get your phone ready
Your Android phone must be unlocked, connected to Wi-Fi, and charged before you begin.
- 03Follow the steps
Work through each screen prompt to finish installing your eSIM profile in about 2 minutes.
Install eSIM via QR Code
Install eSIM via Activation Code
Settings
This phone is ready to activate a HelloRoam eSIM.
1. Settings
Open your phone Settings and go to Connections. Make sure you have a working internet connection before you continue.
Connections
2. SIM card Manager
Find the SIM card manager in your phone settings to view and manage your eSIM profiles.
Sim manager
Sim cards
eSIMs
Preferred SIMs
3. Add your eSIM
Tap the option to add a new eSIM to your device. You can scan a QR code or type in the code manually.
Add eSIM
Other ways to add SIMs
4. Installation Options
Choose how you want to install your eSIM: scan a QR code or enter the activation details by hand.
Scan the QR code from your provider
5. Scan the QR code
Point your camera at the QR code in your HelloRoam email to scan and load your eSIM profile automatically.
Add eSIM
Add HelloRoam eSIM?
This will connect your phone to the HelloRoam network.
6. Add mobile plan
Review the mobile plan details and tap Add mobile plan to finish installing your eSIM.
Sim manager
Sim cards
eSIMs
Preferred SIMs
7. Label and setup eSIM
Name your eSIM (for example, HelloRoam) and set it as your preferred mobile data line.
Install eSIM via QR Code
Install eSIM via Activation Code
Settings
This phone is ready to activate a HelloRoam eSIM.
1. Settings
Open your phone Settings and go to Connections. Make sure you have a working internet connection before you continue.
Connections
2. SIM card Manager
Find the SIM card manager in your phone settings to view and manage your eSIM profiles.
Sim manager
Sim cards
eSIMs
Preferred SIMs
3. Add your eSIM
Tap the option to add a new eSIM to your device. You can scan a QR code or type in the code manually.
Add eSIM
Other ways to add SIMs
4. Installation Options
Choose how you want to install your eSIM: scan a QR code or enter the activation details by hand.
Add using activation code
The code looks like this:
• https://operator.sm-dp.com
• LPA:1 $operator.com$ABCDE-12345
5. Enter the code
Copy the manual installation code from your HelloRoam email and paste it in. Tap Continue and wait a few seconds.
Add eSIM
Add HelloRoam eSIM?
This will connect your phone to the HelloRoam network.
6. Add mobile plan
Review the mobile plan details and tap Add mobile plan to finish installing your eSIM.
Sim manager
Sim cards
eSIMs
Preferred SIMs
7. Label and setup eSIM
Name your eSIM (for example, HelloRoam) and set it as your preferred mobile data line.
Activate your eSIM on Android
Before you start:
- •Wait until you land at your destination before activating your eSIM. eSIM activation is automatic once you land and turn Data Roaming on.
- •Switch on airplane mode, then reconnect to Wi-Fi so your home carrier does not charge you.
- •Save this guide as a PDF so you can follow along without an internet connection.
Open Settings, tap Mobile Data, and find your HelloRoam eSIM profile in the list.
Turn on your eSIM line and switch on Data Roaming so your phone connects when you land.
Your eSIM is live. You're connected and ready to use data in 185+ countries.
Done. Your plan is active. Use data right away with no extra charges.
Start using data right now. No extra charges, no surprises.
What is an eSIM? How it works in 2 minutes.
An eSIM is a digital SIM card built into your phone. Scan a QR code to install it in minutes. Step-by-step guide
Unlimited data
Up to 5G support
Data sharing
1.
Check your signal icon. At least one bar means your eSIM is connected and working.
2.
Go to Settings > Network & Internet > SIMs, tap HelloRoam, and confirm Roaming is switched on.
FAQs
HelloRoam eSIM plans work on Android phones running Android 9.0 (Pie) or later with built-in eSIM hardware. Compatible models in New Zealand include Samsung Galaxy S20 and newer, Google Pixel 3 and newer, OnePlus 9 and newer, Xiaomi 12T Pro and 13 series, Oppo Find X3 and X5 Pro, Motorola Razr 2019 and newer, and Nokia XR21. Check your model's spec sheet before buying a plan.
HelloRoam eSIM works on Android through a chip built into your phone that stores a digital SIM profile. After buying a plan, HelloRoam emails you a QR code or activation code. Scan it through your phone's SIM settings, the profile downloads, and your phone connects to a local carrier network in your destination country. eSIM vs physical SIM on Android: no SIM card swap needed before you board at Auckland Airport. You can also use Android data saver alongside your eSIM to control data usage on Android while travelling.
The eSIM setting sits in different places depending on your Android brand. Samsung (One UI): Settings > Connections > SIM Manager > Add eSIM. Google Pixel: Settings > Network & Internet > SIMs > Add more. OnePlus (OxygenOS): Settings > Mobile Network > SIM Card Manager. Xiaomi (MIUI): Settings > SIM cards and mobile networks. Each path takes under 30 seconds to find.
HelloRoam eSIM installs on Android without a QR code using a manual activation code in about 2 minutes. Open your phone's eSIM settings, tap Add eSIM or Add mobile plan, choose Enter activation code manually, then type the SM-DP+ address and activation code from your HelloRoam confirmation email. This works on any compatible Android running Android 9.0 or later.
An eSIM is not transferable between devices once installed: this is a GSMA industry standard that applies to all eSIM providers worldwide. Your Android phone may also hide the eSIM option if the model lacks eSIM hardware, runs Android below 9.0 (Pie), or is carrier-locked. Confirm your device specs and update your Android version to check eSIM support before you travel. eSIM compatible Android phones support both an active eSIM and a physical SIM card at the same time, so you keep your NZ number while using HelloRoam data abroad.
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