Install and activate your eSIM on Android

HelloRoam eSIM plans work on Android phones running Android 9.0 (Pie) or later. Compatible models include Samsung Galaxy S20 and newer, Google Pixel 3 and newer, OnePlus 9 and newer, Xiaomi 12T Pro and 13 series, Oppo Find X3/X5 Pro, Motorola Razr 2019 and newer, and Nokia XR21. Not every Android phone ships with eSIM hardware, so check your model's spec sheet before you buy.

HelloRoam eSIM installs on Android without a QR code using a manual activation code. Open your phone's eSIM settings, tap Add eSIM or Add mobile plan, choose Enter activation code manually, then type in the SM-DP+ address and activation code from your HelloRoam confirmation email. The process takes about 2 minutes.

An installed HelloRoam eSIM cannot move to another phone, including with a phone's own transfer feature. Replacing your Android phone? Before your HelloRoam eSIM's first connection to a network its plan covers in your destination, email help@helloroam.com. HelloRoam can issue a new eSIM. After that first connection, HelloRoam does not issue a new one for a change of phone. Your Android phone may also hide the eSIM option if the model doesn't support eSIM hardware, runs Android below 9.0 (Pie), or is carrier-locked. Check your device specs and update your Android version to confirm eSIM support.

Most eSIM-compatible Android phones run one physical nano-SIM and one eSIM at the same time using Dual SIM Dual Standby. You pick which SIM handles mobile data through your SIM settings. Keep your US number active on your physical SIM while your HelloRoam eSIM data plan handles data abroad, which is perfect for trips to Europe, Japan, or Mexico.

Setelah dipasang, eSIM HelloRoam tidak bisa dipindahkan ke ponsel Android lain. Di luar itu, eSIM lebih unggul dibanding SIM fisik untuk perjalanan dalam tiga hal. Pertama, Anda langsung memasangnya dari email, tanpa ganti kartu SIM, tanpa ke toko. Kedua, SIM fisik utama Anda tetap aktif di saat yang sama untuk telepon dan SMS, jadi nomor Anda tetap bisa dihubungi. Ketiga, Anda bisa menyimpan beberapa profil eSIM dan berpindah antar paket negara tanpa membawa kartu tambahan.

Activating eSIM on Android takes about 2 minutes. Open Settings, go to Network & Internet (or Connections on Samsung), tap SIMs or SIM Manager, then tap Add eSIM. Scan the QR code from your HelloRoam email or choose Enter activation code manually and type in the SM-DP+ address and activation code. Confirm the plan details, tap Download, and wait about 60 seconds. Once installed, turn on Data Roaming for the HelloRoam line. eSIM activation on Android 9.0 (Pie) and later follows this same path across brands.

Activating eSIM on Samsung Galaxy phones uses One UI. Open Settings, tap Connections, then SIM Manager, then Add eSIM. Choose Scan QR code or Add with activation code. Scan the QR code from your HelloRoam email, confirm the plan, and tap Download. The Samsung Galaxy S20, S21, S22, S23, S24 series, and Galaxy Z Fold and Z Flip models all support this eSIM activation process. After download, go to SIM Manager and set your HelloRoam eSIM as the preferred data line.

Turning on hotspot on Android lets you share your HelloRoam eSIM data with other devices like laptops and tablets. On most Android phones, go to Settings > Network & Internet > Hotspot and Tethering > Wi-Fi Hotspot, then toggle it ON. On Samsung (One UI), go to Settings > Connections > Mobile Hotspot and Tethering > Mobile Hotspot. Make sure your HelloRoam eSIM is set as the active data line first, or the hotspot will use your home SIM instead. Hotspot usage counts against your data plan balance.

Checking data usage on Android works through Settings > Network & Internet > Data Usage (or Settings > Connections > Data Usage on Samsung). You can see total data consumed by the current billing period and break it down by app. Tap your HelloRoam eSIM line to see usage specifically for that SIM. Set a data usage warning or limit so you get an alert before you hit your plan cap. HelloRoam also shows your remaining balance in your account dashboard in real time.

eSIM travel plans on Android work the same as any eSIM. You buy a HelloRoam plan for your destination, install it before you fly, and turn on Data Roaming when you land. Your phone connects to a local network automatically. HelloRoam covers 185+ countries across 212+ networks, so your Android eSIM for travel works in Mexico, Japan, Europe, and beyond. You keep your home SIM active for calls. No physical SIM card swap, no international roaming fees from your home carrier.

If your Android eSIM shows no service, follow this eSIM troubleshooting checklist. First, confirm Data Roaming is ON at Settings > Network & Internet > SIMs > your HelloRoam line. Second, restart your Android phone with the eSIM active. Third, select a network manually under Network Selection or Carrier settings and pick a local carrier. Fourth, toggle airplane mode on and off to force the phone to reconnect. Fifth, if the eSIM activation failed during setup, contact HelloRoam support at help@helloroam.com with your order ID for a replacement profile. The same troubleshooting steps work whether you are on a Samsung, Pixel, or OnePlus device.

eSIM on Android supports using eSIM and a physical SIM card at the same time on devices running Android 10 or later with dual SIM hardware. Samsung Galaxy S20 and newer, Google Pixel 6 and newer, and OnePlus 9 and newer all support running eSIM alongside a physical SIM. Your home SIM stays in the tray for calls and texts, while HelloRoam eSIM handles data abroad. Go to Settings > SIM Manager (or Connections > SIM Manager on Samsung) to assign which SIM handles calls, messages, and data independently.