在Android手機上
安裝並啟用eSIM
開啟「設定」，點選「網路與網際網路」，再選擇「行動網路」開始eSIM設定。
若QR碼已在另一台裝置上開啟，點選「掃描QR碼安裝」。
eSIM手動代碼
1234 5678 9012
若無法掃描QR碼，選擇「手動安裝」。
選擇安裝方式
掃描QR碼安裝前，請先注意以下幾點：
- •請在另一台螢幕上顯示QR碼，再用手機相機掃描。
- •整個安裝過程請保持穩定的網路連線。
- •每個QR碼只能掃描一次。
- •請勿從手機上刪除eSIM，一旦刪除就無法重新安裝。
手動安裝前，請先注意以下幾點：
- •每組手動安裝代碼只能使用一次。
- •整個安裝過程請保持穩定的網路連線。
- •請勿從手機上刪除eSIM，一旦刪除就無法重新安裝。
輸入啟用代碼
1234 5678 9012
Get started in 3 easy steps
Our team is available 24/7 if you need help during setup.
- 01Open your email
Open your email on a second device and find the QR code HelloRoam sent you after purchase.
- 02Get your phone ready
Your Android phone must be unlocked, connected to Wi-Fi, and charged before you begin.
- 03Follow the steps
Work through each screen prompt to finish installing your eSIM profile in about 2 minutes.
Install eSIM via QR Code
Install eSIM via Activation Code
Settings
This phone is ready to activate a HelloRoam eSIM.
1. Settings
Open your phone Settings and go to Connections. Make sure you have a working internet connection before you continue.
Connections
2. SIM card Manager
Find the SIM card manager in your phone settings to view and manage your eSIM profiles.
Sim manager
Sim cards
eSIMs
Preferred SIMs
3. Add your eSIM
Tap the option to add a new eSIM to your device. You can scan a QR code or type in the code manually.
Add eSIM
Other ways to add SIMs
4. Installation Options
Choose how you want to install your eSIM: scan a QR code or enter the activation details by hand.
Scan the QR code from your provider
5. Scan the QR code
Point your camera at the QR code in your HelloRoam email to scan and load your eSIM profile automatically.
Add eSIM
Add HelloRoam eSIM?
This will connect your phone to the HelloRoam network.
6. Add mobile plan
Review the mobile plan details and tap Add mobile plan to finish installing your eSIM.
Sim manager
Sim cards
eSIMs
Preferred SIMs
7. Label and setup eSIM
Name your eSIM (for example, HelloRoam) and set it as your preferred mobile data line.
Install eSIM via QR Code
Install eSIM via Activation Code
Settings
This phone is ready to activate a HelloRoam eSIM.
1. Settings
Open your phone Settings and go to Connections. Make sure you have a working internet connection before you continue.
Connections
2. SIM card Manager
Find the SIM card manager in your phone settings to view and manage your eSIM profiles.
Sim manager
Sim cards
eSIMs
Preferred SIMs
3. Add your eSIM
Tap the option to add a new eSIM to your device. You can scan a QR code or type in the code manually.
Add eSIM
Other ways to add SIMs
4. Installation Options
Choose how you want to install your eSIM: scan a QR code or enter the activation details by hand.
Add using activation code
The code looks like this:
• https://operator.sm-dp.com
• LPA:1 $operator.com$ABCDE-12345
5. Enter the code
Copy the manual installation code from your HelloRoam email and paste it in. Tap Continue and wait a few seconds.
Add eSIM
Add HelloRoam eSIM?
This will connect your phone to the HelloRoam network.
6. Add mobile plan
Review the mobile plan details and tap Add mobile plan to finish installing your eSIM.
Sim manager
Sim cards
eSIMs
Preferred SIMs
7. Label and setup eSIM
Name your eSIM (for example, HelloRoam) and set it as your preferred mobile data line.
Activate your eSIM on Android
Before you start:
- •Wait until you land at your destination before activating your eSIM. eSIM activation is automatic once you land and turn Data Roaming on.
- •Switch on airplane mode, then reconnect to Wi-Fi so your home carrier does not charge you.
- •Save this guide as a PDF so you can follow along without an internet connection.
Open Settings, tap Mobile Data, and find your HelloRoam eSIM profile in the list.
Turn on your eSIM line and switch on Data Roaming so your phone connects when you land.
Your eSIM is live. You're connected and ready to use data in 185+ countries.
Done. Your plan is active. Use data right away with no extra charges.
Start using data right now. No extra charges, no surprises.
1.
Check your signal icon. At least one bar means your eSIM is connected and working.
2.
Go to Settings > Network & Internet > SIMs, tap HelloRoam, and confirm Roaming is switched on.
常見問題
HelloRoam eSIM方案適用於搭載Android 9.0（Pie）以上版本的Android手機。相容型號包括Samsung Galaxy S20及更新機型、Google Pixel 3及更新機型、OnePlus 9及更新機型、Xiaomi 12T Pro和13系列、Oppo Find X3/X5 Pro、Motorola Razr 2019及更新機型，以及Nokia XR21。並非所有Android手機都內建eSIM硬體，購買前請先確認你的型號規格。
eSIM設定的位置因手機品牌而異。Samsung（One UI）：「設定 > 連線 > SIM卡管理員 > 加入eSIM」；Google Pixel：「設定 > 網路與網際網路 > SIM卡 > 新增」；OnePlus（OxygenOS）：「設定 > 行動網路 > SIM卡管理員」；Xiaomi（MIUI）：「設定 > SIM卡與行動網路」。每個路徑不到30秒即可找到。
不使用QR碼也能在Android上安裝HelloRoam eSIM，使用手動啟用代碼即可。開啟手機的eSIM設定，點選「加入eSIM」或「加入行動方案」，選擇「手動輸入啟用代碼」，然後輸入HelloRoam確認信中的SM-DP+位址和啟用代碼，整個過程約需2分鐘。
eSIM一旦安裝就無法在裝置之間轉移，這是GSMA對所有eSIM供應商適用的標準規定。若更換Android手機，你需要購買新的eSIM方案。如果你的Android手機不顯示eSIM選項，可能是因為該型號不支援eSIM硬體、Android版本低於9.0（Pie）或受電信商鎖定。請確認裝置規格並更新Android版本。
大多數相容eSIM的Android手機支援雙SIM雙待機，可同時使用一張實體nano-SIM卡和一張eSIM。你可在SIM卡設定中選擇哪張SIM卡處理行動數據。出國時讓本地電話號碼保留在實體SIM卡上，HelloRoam eSIM負責提供數據，非常適合前往日本、韓國或泰國旅遊。
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