Cookie政策
最後更新： 2026年5月
1. Essential Cookies
這些Cookie是網站運作所必需的，負責維持基本功能：頁面導覽、安全區域存取，以及eSIM服務的核心功能。
範例：
工作階段管理
- • 使用者登入狀態
- • 購物車內容
- • 表單資料保留
安全性與偏好設定
- • CSRF防護令牌
- • 語言偏好設定
- • Cookie同意狀態
2. Analytics and Performance
這些Cookie幫助我們了解使用者如何使用我們的網站，所有資料均匿名收集。我們利用這些資料持續改善eSIM服務。
我們追蹤的內容：
使用分析
- • 頁面瀏覽次數與流量來源
- • 頁面停留時間
- • 熱門內容與功能
效能指標
- • 頁面載入時間
- • 錯誤追蹤
- • 使用者體驗指標
Vercel Analytics and Speed Insights measure page load times and performance without setting cookies. They use anonymous beacons instead.
Microsoft Clarity records anonymous browsing sessions (mouse movements, clicks, and scrolls) to help us understand how visitors use our site. Personal information like passwords and credit card numbers is automatically hidden from recordings.
We do not load any analytics or marketing scripts until you give consent. Only essential cookies for site functionality are active before you make a choice.
3. Marketing and Personalization
這些Cookie讓我們能根據你的旅遊興趣與eSIM需求，向你展示相關內容與優惠。你可以隨時在偏好設定中關閉此功能。
個人化功能：
內容個人化
- • 目的地推薦
- • 相關eSIM方案建議
- • 個人化瀏覽體驗
廣告
- • 精準廣告內容
- • 再行銷活動
- • 社群媒體整合
4. Third-Party Services
我們使用值得信賴的第三方服務來支撐網站的核心功能。在你同意的情況下，這些服務商可能會設定自己的Cookie。
Google Analytics
網站使用分析
付款處理商
eSIM購買安全付款處理
客服支援
即時聊天與客服工單
社群媒體
社群分享功能
5. Detailed Cookie Information
第一方Cookie
下表列出HelloRoam在本網站設定的第一方Cookie，說明各Cookie的用途與資料保留期限：
| Cookie Name | Cookie Type | Purposes | Expiry |
|---|---|---|---|
| user-currency | Functional | Remembers your selected display currency when you change it via the currency selector | 1 year |
| _vwo_uuid_v2 | Analytical/Performance | Measures how the website performs for individual visitors | 1 year |
Browser Local Storage
We use your browser's local storage to cache data that improves page performance. Unlike cookies, local storage items are not sent to our servers on each request. They remain in your browser until you clear your browser data.
| Storage Key | Category | Purpose | Expiry |
|---|---|---|---|
| currency-preference | Functional | Caches currency exchange rates and supported currencies for faster pricing display. No personal data is stored. | Until cleared by user (no automatic expiry) |
Browser Session Storage
Session storage is automatically cleared when you close the browser tab or window. We use it for data that is only relevant within a single browsing session.
| Storage Key | Category | Purpose | Expiry |
|---|---|---|---|
| sim-cart | Strictly Necessary | Holds your shopping cart contents and selected eSIM plans during your session. Required for the checkout process. | Tab session (cleared when you close the tab or window) |
| auth-storage | Strictly Necessary | Stores authentication tokens while you are signed in. Required to maintain your login state within the session. | Tab session (cleared when you close the tab or window, or on logout) |
第三方Cookie
第三方Cookie由在我們網站上運作但非由HelloRoam直接管理的服務所設定。下表提供各Cookie的詳細說明：
| Cookie Name | Cookie Type | Purposes | Expiry |
|---|---|---|---|
| _vwo_uuid | Analytical/Performance | Assigns a unique ID to each visitor to track website performance over time | 1 year 1 month 4 days |
| _vwo_ds | Analytical/Performance | Stores user-level data for website optimization testing | 3 months |
| _vwo_sn | Analytical/Performance | Stores information about your current browsing session | 1 hour |
| _gcl_au | Marketing/Advertising - Google Ads | Measures the performance of advertising campaigns on the website | 3 months |
| test_cookie | Marketing/Advertising - Google Ads (DoubleClick) | Used by Google's DoubleClick ad network to verify that your browser accepts third-party cookies before ad targeting cookies are set | 15 minutes |
| IDE | Marketing/Advertising - Google Ads (DoubleClick) | Set by Google's DoubleClick ad network to profile your browsing behaviour across websites and show you targeted ads matched to your interests | 1 year 24 days |
| Stripe cookies | Essential - Payment Processing | Stripe uses cookies to process payments securely and prevent fraud. PCI DSS Level 1 compliant. | Session |
| Supabase auth cookies | Essential - Authentication | Handles user login and account management, including social login via Google, Apple, and Facebook | Persistent (until logout) |
| Sentry tracking | Performance - Error Monitoring | Tracks errors and monitors app performance. Personal information is automatically redacted. | Session |
| _fbp | Marketing | Set by Facebook to deliver ads when you visit Facebook or a site that uses Facebook advertising. | 3 months |
| _fbc | Marketing | Set by Facebook when you click on an ad to reach our website. Helps measure ad effectiveness. | 3 months |
本網站使用Google提供的Google Analytics服務。Cookie收集的資料會傳送至Google並儲存，儲存地點可能包含美國境內的伺服器。
Note: 我們也使用Google Tag Manager和Facebook Pixel進行分析與行銷，這些工具可能會在你的裝置上設定額外的Cookie。如需進一步了解我們如何使用這些服務，請參閱我們的隱私政策。
6. Managing Your Cookie Preferences
你可以完全掌控Cookie設定，隨時透過瀏覽器或以下偏好中心開啟或關閉Cookie。
瀏覽器設定
封鎖所有Cookie
網站運作必需，無法關閉
刪除已儲存的Cookie
協助我們改善網站
第三方Cookie控制
個人化內容與廣告
偏好中心
Essential Cookies
Always required for the site to work
Analytics
Help us improve the site
Marketing
Personalized content and ads
Questions About Cookies?
Have questions about how we use cookies on the HelloRoam site? Our privacy team is here to help.
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