Politika kolačića

Poslednje ažuriranje: Мај 2026

Sadržaj

1. Neophodni kolačići
2. Analitika i performanse
3. Marketing i personalizacija
4. Usluge trećih strana
5. Detaljne informacije o kolačićima
6. Upravljanje podešavanjima kolačića

1. Essential Cookies

Uvek aktivni

Ovi kolačići su neophodni za funkcionisanje sajta. Omogućavaju osnovne funkcije: navigaciju stranicama, pristup bezbednim oblastima i rad eSIM usluge.

Primeri:

Upravljanje sesijom

• Status autentifikacije korisnika
• Sadržaj korpe za kupovinu
• Čuvanje podataka iz formulara

Bezbednost i podešavanja

• CSRF zaštitni tokeni
• Jezička podešavanja
• Status saglasnosti za kolačiće

2. Analytics and Performance

Opcionalni

Ovi kolačići nam pomažu da razumemo kako korisnici koriste naš sajt. Podaci se prikupljaju anonimno i koristimo ih za poboljšanje eSIM usluge.

Šta pratimo:

Analitika korišćenja

• Pregledi stranica i izvori poseta
• Vreme provedeno na stranicama
• Popularni sadržaj i funkcije

Metrike performansi

• Vreme učitavanja stranica
• Praćenje grešaka
• Metrike korisničkog iskustva

Vercel Analytics and Speed Insights measure page load times and performance without setting cookies. They use anonymous beacons instead.

Microsoft Clarity records anonymous browsing sessions (mouse movements, clicks, and scrolls) to help us understand how visitors use our site. Personal information like passwords and credit card numbers is automatically hidden from recordings.

We do not load any analytics or marketing scripts until you give consent. Only essential cookies for site functionality are active before you make a choice.

3. Marketing and Personalization

Opcionalni

Ovi kolačići nam omogućavaju da Vam prikazujemo sadržaj i ponude koji odgovaraju Vašim putničkim interesovanjima i eSIM potrebama. Možete ih isključiti u svakom trenutku.

Funkcije personalizacije:

Personalizacija sadržaja

• Preporuke destinacija
• Predlozi relevantnih eSIM planova
• Personalizovano iskustvo pregledanja

Oglašavanje

• Ciljani promotivni sadržaj
• Retargeting kampanje
• Integracija sa društvenim mrežama

4. Third-Party Services

Koristimo pouzdane usluge trećih strana za ključne funkcije na sajtu. Ovi pružaoci usluga mogu postavljati sopstvene kolačiće kada date saglasnost.

Google Analytics

Analitika korišćenja sajta

Procesori plaćanja

Bezbedna obrada plaćanja za kupovinu eSIM planova

Korisnička podrška

Live chat i sistem za podršku

Društvene mreže

Funkcije deljenja na društvenim mrežama

5. Detailed Cookie Information

Kolačići prve strane

Tabela ispod prikazuje kolačiće koje HelloRoam postavlja na ovom sajtu, čemu svaki služi i koliko dugo se podaci čuvaju:

Cookie Name	Cookie Type	Purposes	Expiry
user-currency	Functional	Remembers your selected display currency when you change it via the currency selector	1 year
_vwo_uuid_v2	Analytical/Performance	Measures how the website performs for individual visitors	1 year

Browser Local Storage

We use your browser's local storage to cache data that improves page performance. Unlike cookies, local storage items are not sent to our servers on each request. They remain in your browser until you clear your browser data.

Storage Key	Category	Purpose	Expiry
currency-preference	Functional	Caches currency exchange rates and supported currencies for faster pricing display. No personal data is stored.	Until cleared by user (no automatic expiry)

Browser Session Storage

Session storage is automatically cleared when you close the browser tab or window. We use it for data that is only relevant within a single browsing session.

Storage Key	Category	Purpose	Expiry
sim-cart	Strictly Necessary	Holds your shopping cart contents and selected eSIM plans during your session. Required for the checkout process.	Tab session (cleared when you close the tab or window)
auth-storage	Strictly Necessary	Stores authentication tokens while you are signed in. Required to maintain your login state within the session.	Tab session (cleared when you close the tab or window, or on logout)

Kolačići trećih strana

Kolačiće trećih strana postavljaju servisi koji rade na našem sajtu, ali kojima ne upravlja direktno HelloRoam. Tabela ispod daje detalje o svakom od njih:

Cookie Name	Cookie Type	Purposes	Expiry
_vwo_uuid	Analytical/Performance	Assigns a unique ID to each visitor to track website performance over time	1 year 1 month 4 days
_vwo_ds	Analytical/Performance	Stores user-level data for website optimization testing	3 months
_vwo_sn	Analytical/Performance	Stores information about your current browsing session	1 hour
_gcl_au	Marketing/Advertising - Google Ads	Measures the performance of advertising campaigns on the website	3 months
test_cookie	Marketing/Advertising - Google Ads (DoubleClick)	Used by Google's DoubleClick ad network to verify that your browser accepts third-party cookies before ad targeting cookies are set	15 minutes
IDE	Marketing/Advertising - Google Ads (DoubleClick)	Set by Google's DoubleClick ad network to profile your browsing behaviour across websites and show you targeted ads matched to your interests	1 year 24 days
Stripe cookies	Essential - Payment Processing	Stripe uses cookies to process payments securely and prevent fraud. PCI DSS Level 1 compliant.	Session
Supabase auth cookies	Essential - Authentication	Handles user login and account management, including social login via Google, Apple, and Facebook	Persistent (until logout)
Sentry tracking	Performance - Error Monitoring	Tracks errors and monitors app performance. Personal information is automatically redacted.	Session
_fbp	Marketing	Set by Facebook to deliver ads when you visit Facebook or a site that uses Facebook advertising.	3 months
_fbc	Marketing	Set by Facebook when you click on an ad to reach our website. Helps measure ad effectiveness.	3 months

Ovaj sajt koristi Google Analytics, uslugu kompanije Google, Inc. Podaci prikupljeni kolačićima šalju se i čuvaju kod Google-a, što može uključivati čuvanje na serverima u Sjedinjenim Državama.

Note: Takođe koristimo Google Tag Manager i Facebook Pixel za analitiku i marketing. Ovi alati mogu postavljati dodatne kolačiće na Vašem uređaju. Za više detalja o tome kako koristimo ove usluge, pogledajte našu politiku privatnosti.