Cookie Policy

1. Essential Cookies

Always Active

These cookies are needed for the site to work. They keep basic features running: page navigation, access to secure areas, and core eSIM service functions. You can't turn these off.

Examples:

Session Management

• User authentication state
• Shopping cart contents
• Form data retention

Security & Preferences

• CSRF protection tokens
• Language preferences
• Cookie consent status

2. Analytics and Performance

Optional

These cookies help us understand how people use our site. Data is collected anonymously. We use it to make our eSIM service better over time.

What We Track:

Usage Analytics

• Page views and traffic sources
• Time spent on pages
• Popular content and features

Performance Metrics

• Page load times
• Error tracking
• User experience metrics

3. Marketing and Personalization

Optional

These cookies let us show you content and offers that match your travel interests and eSIM needs. You can turn them off any time in your preferences.

Personalisation Features:

Content Personalisation

• Destination recommendations
• Relevant eSIM plan suggestions
• Customised browsing experience

Advertising

• Targeted promotional content
• Retargeting campaigns
• Social media integration

4. Third-Party Services

We work with trusted third-party services to deliver key features on this site. These providers may set their own cookies when you give consent.

Google Analytics

Website usage analytics

Payment Processors

Secure payment handling for eSIM purchases

Customer Support

Live chat and support ticketing

Social Media

Social sharing features

5. Detailed Cookie Information

First-Party Cookies

The table below lists the first-party cookies HelloRoam sets on this website, what each one does, and how long the data is kept:

Cookie Name	Cookie Type	Purposes	Expiry
user-currency	Functional	Remembers your selected display currency when you change it via the currency selector	1 year
_vwo_uuid_v2	Analytical/Performance	Measures how the website performs for individual visitors	1 year

Browser Local Storage

We use your browser's local storage to cache data that improves page performance. Unlike cookies, local storage items are not sent to our servers on each request. They remain in your browser until you clear your browser data.

Storage Key	Category	Purpose	Expiry
currency-preference	Functional	Caches currency exchange rates and supported currencies for faster pricing display. No personal data is stored.	Until cleared by user (no automatic expiry)

Browser Session Storage

Session storage is automatically cleared when you close the browser tab or window. We use it for data that is only relevant within a single browsing session.

Storage Key	Category	Purpose	Expiry
sim-cart	Strictly Necessary	Holds your shopping cart contents and selected eSIM plans during your session. Required for the checkout process.	Tab session (cleared when you close the tab or window)
auth-storage	Strictly Necessary	Stores authentication tokens while you are signed in. Required to maintain your login state within the session.	Tab session (cleared when you close the tab or window, or on logout)

Third-Party Cookies

Third-party cookies are set by services that operate on our website but are not directly managed by HelloRoam. The table below gives details on each one:

Cookie Name	Cookie Type	Purposes	Expiry
_vwo_uuid	Analytical/Performance	Assigns a unique ID to each visitor to track website performance over time	1 year 1 month 4 days
_vwo_ds	Analytical/Performance	Stores user-level data for website optimization testing	3 months
_vwo_sn	Analytical/Performance	Stores information about your current browsing session	1 hour
_gcl_au	Marketing/Advertising - Google Ads	Measures the performance of advertising campaigns on the website	3 months
test_cookie	Marketing/Advertising - Google Ads (DoubleClick)	Used by Google's DoubleClick ad network to verify that your browser accepts third-party cookies before ad targeting cookies are set	15 minutes
IDE	Marketing/Advertising - Google Ads (DoubleClick)	Set by Google's DoubleClick ad network to profile your browsing behaviour across websites and show you targeted ads matched to your interests	1 year 24 days
Stripe cookies	Essential - Payment Processing	Stripe uses cookies to process payments securely and prevent fraud. PCI DSS Level 1 compliant.	Session
Supabase auth cookies	Essential - Authentication	Handles user login and account management, including social login via Google, Apple, and Facebook	Persistent (until logout)
Sentry tracking	Performance - Error Monitoring	Tracks errors and monitors app performance. Personal information is automatically redacted.	Session

This website uses Google Analytics, a service provided by Google, Inc. Data collected by cookies is sent to and stored by Google, which may include storage on servers in the United States.

Note: We also use Google Tag Manager and Facebook Pixel for analytics and marketing. These tools may set additional cookies on your device. For more details on how we use these services, see our Privacy Policy.

6. Managing Your Cookie Preferences

You're in control of your cookie settings. Turn them on or off any time through your browser or our preference centre below.

Browser Settings

Block All Cookies

Always required for the site to work

Delete Stored Cookies

Help us improve the site

Third-Party Control

Personalised content and ads

Preference Centre

Essential Cookies

Always required for the site to work

Analytics

Help us improve the site

Marketing

Personalized content and ads

Contents

1. Essential Cookies

Examples:

2. Analytics and Performance

What We Track:

3. Marketing and Personalization

Personalisation Features:

4. Third-Party Services

Google Analytics

Payment Processors

Customer Support

Social Media

5. Detailed Cookie Information

First-Party Cookies

Browser Local Storage

Browser Session Storage

Third-Party Cookies

6. Managing Your Cookie Preferences

Browser Settings

Preference Centre

Related Pages

Questions About Cookies?

Get the HelloRoam App

Cookie Policy

Contents

1. Essential Cookies

Examples:

2. Analytics and Performance

What We Track:

3. Marketing and Personalization

Personalisation Features:

4. Third-Party Services

Google Analytics

Payment Processors

Customer Support

Social Media

5. Detailed Cookie Information

First-Party Cookies

Browser Local Storage

Browser Session Storage

Third-Party Cookies

6. Managing Your Cookie Preferences

Browser Settings

Preference Centre

Related Pages

Questions About Cookies?

Get the HelloRoam App