Refund Policy
Last Updated October 2023
Table of Contents
1. Introduction
At HelloRoam, we value your experience and offer refunds under specific conditions.
Refund Eligibility
- • Unused eSIM data packs.
- • Technical issues not resolved by our support team.
- • Cancellation within 14 days of purchase.
- • Proof of purchase required.
2. Refund Eligibility
We understand things can go wrong. These are common scenarios eligible for refunds.
Common Issues
- • eSIM activation failure.
- • Incorrect data plan applied.
- • Service unavailable in selected region.
- • Support unable to fix the issue.
3. Common Issues
Our refund policy is based on customer satisfaction and service quality.
Non-refundable issues
- • Used data packs.
- • Change of travel plans.
- • Expired eSIM packs.
- • User error (non-technical).
4. Refund Process
Submit a Request
Contact our support team with your refund request and purchase details.
Verification
Our team will verify your request based on our eligibility criteria.
Approval
Once approved, we’ll start processing the refund.
Receive Your Refund
Refunds are completed within 7–10 business days to your original payment method.
Important Notices
• Refunds are subject to eligibility criteria.
• Processing times may vary based on your bank.
• Contact support for unresolved issues.
• Keep all purchase confirmations for verification.
• Partial refunds may be offered at our discretion.
Need Help?
Our support team is here to help with any refund-related questions.
Stay Connected Wherever You Travel
Download the HelloRoam app to manage your eSIMs easily.
