Cookie 政策
最后更新： 2026年5月
1. Essential Cookies
这些 Cookie 是网站正常运行所必需的，用于维持基本功能：页面导航、安全区域访问以及核心 eSIM 服务功能。
示例：
会话管理
- • 用户身份验证状态
- • 购物车内容
- • 表单数据保留
安全与偏好
- • CSRF 防护令牌
- • 语言偏好
- • Cookie 同意状态
2. Analytics and Performance
这些 Cookie 帮助我们了解用户如何使用网站，数据以匿名方式收集，用于持续改善我们的 eSIM 服务。
我们追踪的内容：
使用分析
- • 页面浏览量和流量来源
- • 页面停留时间
- • 热门内容和功能
性能指标
- • 页面加载时间
- • 错误追踪
- • 用户体验指标
Vercel Analytics and Speed Insights measure page load times and performance without setting cookies. They use anonymous beacons instead.
Microsoft Clarity records anonymous browsing sessions (mouse movements, clicks, and scrolls) to help us understand how visitors use our site. Personal information like passwords and credit card numbers is automatically hidden from recordings.
We do not load any analytics or marketing scripts until you give consent. Only essential cookies for site functionality are active before you make a choice.
3. Marketing and Personalization
这些 Cookie 让我们能够向您展示与出行兴趣和 eSIM 需求匹配的内容和优惠。您可以随时在偏好设置中关闭它们。
个性化功能：
内容个性化
- • 目的地推荐
- • 相关 eSIM 套餐建议
- • 个性化浏览体验
广告
- • 定向促销内容
- • 再营销广告
- • 社交媒体整合
4. Third-Party Services
我们使用受信任的第三方服务来支持网站的关键功能。当您同意时，这些服务提供商可能会设置自己的 Cookie。
Google Analytics
网站使用分析
支付处理商
eSIM 购买安全支付处理
客户支持
在线聊天和支持工单
社交媒体
社交分享功能
5. Detailed Cookie Information
第一方 Cookie
下表列出了 HelloRoam 在本网站设置的第一方 Cookie、每项 Cookie 的用途及数据保留时长：
| Cookie Name | Cookie Type | Purposes | Expiry |
|---|---|---|---|
| user-currency | Functional | Remembers your selected display currency when you change it via the currency selector | 1 year |
| _vwo_uuid_v2 | Analytical/Performance | Measures how the website performs for individual visitors | 1 year |
Browser Local Storage
We use your browser's local storage to cache data that improves page performance. Unlike cookies, local storage items are not sent to our servers on each request. They remain in your browser until you clear your browser data.
| Storage Key | Category | Purpose | Expiry |
|---|---|---|---|
| currency-preference | Functional | Caches currency exchange rates and supported currencies for faster pricing display. No personal data is stored. | Until cleared by user (no automatic expiry) |
Browser Session Storage
Session storage is automatically cleared when you close the browser tab or window. We use it for data that is only relevant within a single browsing session.
| Storage Key | Category | Purpose | Expiry |
|---|---|---|---|
| sim-cart | Strictly Necessary | Holds your shopping cart contents and selected eSIM plans during your session. Required for the checkout process. | Tab session (cleared when you close the tab or window) |
| auth-storage | Strictly Necessary | Stores authentication tokens while you are signed in. Required to maintain your login state within the session. | Tab session (cleared when you close the tab or window, or on logout) |
第三方 Cookie
第三方 Cookie 由在本网站运营但不由 HelloRoam 直接管理的服务设置。下表提供了每项 Cookie 的详细信息：
| Cookie Name | Cookie Type | Purposes | Expiry |
|---|---|---|---|
| _vwo_uuid | Analytical/Performance | Assigns a unique ID to each visitor to track website performance over time | 1 year 1 month 4 days |
| _vwo_ds | Analytical/Performance | Stores user-level data for website optimization testing | 3 months |
| _vwo_sn | Analytical/Performance | Stores information about your current browsing session | 1 hour |
| _gcl_au | Marketing/Advertising - Google Ads | Measures the performance of advertising campaigns on the website | 3 months |
| test_cookie | Marketing/Advertising - Google Ads (DoubleClick) | Used by Google's DoubleClick ad network to verify that your browser accepts third-party cookies before ad targeting cookies are set | 15 minutes |
| IDE | Marketing/Advertising - Google Ads (DoubleClick) | Set by Google's DoubleClick ad network to profile your browsing behaviour across websites and show you targeted ads matched to your interests | 1 year 24 days |
| Stripe cookies | Essential - Payment Processing | Stripe uses cookies to process payments securely and prevent fraud. PCI DSS Level 1 compliant. | Session |
| Supabase auth cookies | Essential - Authentication | Handles user login and account management, including social login via Google, Apple, and Facebook | Persistent (until logout) |
| Sentry tracking | Performance - Error Monitoring | Tracks errors and monitors app performance. Personal information is automatically redacted. | Session |
| _fbp | Marketing | Set by Facebook to deliver ads when you visit Facebook or a site that uses Facebook advertising. | 3 months |
| _fbc | Marketing | Set by Facebook when you click on an ad to reach our website. Helps measure ad effectiveness. | 3 months |
本网站使用 Google Analytics（由 Google Inc. 提供的服务）。Cookie 收集的数据将发送至 Google 并由其存储，存储位置可能包括美国的服务器。
Note: 我们还使用 Google Tag Manager 和 Facebook Pixel 进行分析和营销。这些工具可能会在您的设备上设置额外的 Cookie。有关我们如何使用这些服务的更多信息，请参阅我们的隐私政策。
6. Managing Your Cookie Preferences
您可以控制自己的 Cookie 设置，随时通过浏览器或我们的偏好中心开启或关闭。
浏览器设置
阻止所有 Cookie
网站正常运行所必需，无法禁用
删除已存储的 Cookie
帮助我们改善网站
第三方控制
个性化内容和广告
偏好中心
Essential Cookies
Always required for the site to work
Analytics
Help us improve the site
Marketing
Personalized content and ads
Questions About Cookies?
Have questions about how we use cookies on the HelloRoam site? Our privacy team is here to help.
下载 HelloRoam 应用
下载应用，获得最佳 eSIM 体验。随时随地管理套餐、查看流量使用情况并获取帮助。
