条款与条件

2.1 账户创建

2.2 账户安全

3.1 Purchase Terms

3.2 Device Compatibility

3.3 eSIM Delivery and Activation

4.1 支付方式

快捷结账: Apple Pay、Google Pay、PayPal

4.2 定价与税费

所有 eSIM 购买均为预付款，价格含适用间接税。

税费根据您的账单邮政编码计算。

「间接税」指销售税、增值税（VAT）、商品及服务税（GST）及类似税种。

4.3 保存支付方式

4.4 促销码与折扣

• Promotional codes are subject to availability and expiration dates
• Only one promotional code may be used per transaction
• Promotional codes cannot be combined with other offers
• We reserve the right to change or cancel promotions at any time
• Promotional codes are non-transferable and have no cash value

For payments within the EU and UK, your bank may ask you to complete extra verification (such as 3D Secure) to confirm your identity. This is required by payment regulations and helps protect you from fraud.

5.1 合同期限

本协议自您购买 eSIM 时开始生效

协议持续至您的数据套餐到期或余额耗尽

5.2 终止

当您的数据套餐用完或到期时

当 HelloRoam 因您违反本条款而暂停您的账户时

5.3 终止后

套餐结束后如仍将 eSIM 保留在设备上，则按「现状」提供

在您再次购买前不承担任何责任

6.1 用户责任

• Use the service in line with these Terms and Conditions
• Follow all laws and regulations that apply to your use
• Do not use the service for fraud or illegal activity
• Do not copy or sell any information from our platform
• Do not use excessive data in ways that harm network performance for others
• Do not violate any intellectual property rights
• Do not use automated tools to scrape pricing, coverage, or other data from our website for commercial purposes.
• Do not resell or redistribute eSIM plans purchased through HelloRoam.
• Do not use SIM boxes, SIM farms, or similar devices to exploit our data plans.
• Do not use VPNs or proxies to bypass geographic restrictions on data plans.

6.2 促销与推荐

不得试图破坏任何促销活动的公平性或完整性

不允许虚假注册和虚构身份

6.3 服务暂停

7.1 服务可用性

We take reasonable steps to keep our service running without interruption

Service depends on the network capacity of our carrier partners

We work with multiple providers to maintain coverage across 185+ countries

7.2 无限流量套餐

A fair use policy applies to unlimited data plans

We may apply speed limits if your usage is well above normal levels

These limits protect network quality for all users on the plan

7.3 服务保障

• During network upgrades or maintenance windows
• In areas not covered by our network partners
• Due to factors outside our control such as weather or signal interference

EU Right of Withdrawal

If you live in the EU or EEA, you have a 14-day right to cancel your purchase without giving a reason. This right starts from the date of purchase.

This right ends when you activate your eSIM. By scanning the QR code and activating the eSIM, you agree to start the service immediately and acknowledge that you lose your right of withdrawal.

To exercise your right of withdrawal before activation, contact us at help@helloroam.com with your order number.

Service Availability

HelloRoam does not guarantee a specific uptime percentage. Service quality depends on our carrier partners and local network conditions. We monitor our platform and work to fix issues quickly, but we do not offer financial compensation for downtime caused by third-party networks.

8.1 法定权利

本条款中的任何内容均不改变您作为消费者的法定权利。

8.2 无担保

在法律允许的范围内，我们不对我们的服务做出任何明示或暗示的陈述，并排除所有担保。

8.3 服务中断

我们保留自行决定停止任何服务的权利，在可能的情况下会提前合理通知。

9.1 所有权

我们平台上的所有内容、商标和知识产权均属于 HelloRoam 或已获授权使用，受版权和知识产权法律保护。

9.2 限制

未经我们书面许可，您不得复制、再现、修改、分发或商业使用我们平台上的任何内容。

10.1 法定退款权利

您有14天时间无需说明原因撤回购买。

激活 eSIM 后此权利终止，或如已使用部分流量可能获得部分退款。

10.2 退款资格

• The eSIM was purchased directly from HelloRoam
• The eSIM has not been activated
• Your request is made within 6 months of purchase

10.3 部分退款

• eSIM 已激活但仅使用了部分流量
• 网络基础设施问题导致服务无法全部交付

10.4 设备兼容性退款

如购买后发现您的设备不兼容或被运营商锁定，可申请全额退款。

11.1 责任排除

在法律允许的范围内，我们排除因您使用我们服务而产生的任何损失或损害的全部责任。

我们的总责任上限为您已支付的12个月费用或100英镑，以较高者为准。

这不影响我们对欺诈或欺诈性虚假陈述的责任。

11.2 赔偿

您同意赔偿因您违反本条款而产生的任何索赔。

您同意赔偿因不当使用我们服务而产生的任何索赔。

12.1 适用法律

本条款受英格兰和威尔士法律管辖。

英格兰和威尔士法院对任何争议具有管辖权。

您所在司法管辖区的强制性消费者保护法律也可能适用。

12.2 投诉

如有投诉，请先联系我们的客服团队。在启动任何正式争议程序之前，我们会努力解决问题。

13.1 数据保护

HelloRoam 处理个人数据以提供 eSIM 服务。

我们可能监控服务使用情况以改善质量并防止未授权访问。

完整详情请参阅我们的隐私政策和 Cookie 政策。

14.1 条款变更

We may update these terms from time to time.

• Updated terms will be posted on our website and in the app.
• We'll give you enough notice of significant changes so you can review them.

14.2 转让

我们可将本条款下的权利和义务转让给我们集团内的任何公司。

14.3 可分割性

如本条款的任何部分被认定为无效或不可执行，其余条款仍完全有效。

14.4 弃权

如果我们未行使本条款下的某项权利，并不意味着我们放弃该权利。

14.5 语言

如翻译版本与英语版本存在冲突，以英语版本为准。

14.6 联系方式

HelloRoam offers a referral program that lets you earn rewards by inviting friends to try our eSIM service. By participating, you agree to the following terms.

15.1 Eligibility

• You must have a registered HelloRoam account in good standing
• You must have completed at least one eSIM purchase
• The referred person must be a new HelloRoam customer

15.2 Rewards

• You earn credit when your referred friend makes their first purchase
• Your friend also receives a discount on their first order
• Rewards are applied as account credit for future purchases
• Credit cannot be exchanged for cash or transferred between accounts

15.3 Restrictions

• Self-referrals and duplicate accounts are not allowed
• We may limit the number of referrals per account
• Abuse of the referral program may result in forfeiture of rewards and account suspension

15.4 Program Changes

We may modify, suspend, or discontinue the referral program at any time. Changes will be posted on our website. Pending rewards at the time of any change will be honored.