条款与条件
最近更新： 2026年5月
目录
1. Agreement Overview
These Terms and Conditions (“Agreement”) form a legally binding contract between you and Future Syncs Limited, UK, operating under the brand name HelloRoam (“HelloRoam”, “we”, “us”, or “our”) that governs your use of our eSIM services.
This Agreement may be supplemented by additional terms specific to certain services, promotions, or features.
We recommend printing or saving a copy of these terms for your records.
要点：
- •Using our services means you accept these terms in full
- •This agreement takes effect from your first purchase
- •We may update these terms from time to time with notice
2. Service Registration
2.1 账户创建
创建账户即表示您同意本条款、我们的隐私政策和 Cookie 政策。
Provide a valid email address
- • Provide a valid email address
- • Provide accurate personal information
- • Create a secure password
- • Agree to receive service-related communications
Note:访客结账可用于无需创建账户的一次性购买。
2.2 账户安全
用户责任
- • Keep your password private
- • Report any unauthorized account access right away
- • Keep your contact information current
- • Do not share your account credentials with anyone
我们的保护措施
- • Encrypted data storage
- • Secure authentication with OTP verification
- • Ongoing security monitoring
- • Social login options (Google, Apple)
3. eSIM Purchase and Activation
服务流程
3.1 购买条件
选择目的地和流量
3.2 设备兼容性
安全支付处理
3.3 eSIM 交付与激活
二维码通过邮件发送给您，通常在付款后几分钟内送达
激活并使用
扫码，几分钟内完成连接
3.1 Purchase Terms
- All eSIM purchases depend on availability and device compatibility
- Prices include applicable taxes unless noted otherwise
- Your eSIM is delivered immediately after successful payment
- You must confirm your device supports eSIM technology before buying
- You are responsible for the eSIM after it has been delivered to you
3.2 Device Compatibility
- • You need an unlocked, eSIM-compatible device to use our services
- • Data plans are specific to the countries listed at purchase
- • We may restrict availability in certain jurisdictions
3.3 eSIM Delivery and Activation
The eSIM stays installed on your device after your data runs out
You can remove the eSIM from your device settings at any time
We recommend keeping the eSIM installed until your data is fully used
Activation requires a stable internet connection (Wi-Fi or mobile data)
4. Payment Terms
4.1 支付方式
快捷结账: Apple Pay、Google Pay、PayPal
快捷结账
- • Apple Pay、Google Pay、PayPal
银行卡支付
- • 信用卡（Visa、Mastercard、American Express）、借记卡
4.2 定价与税费
所有 eSIM 购买均为预付款，价格含适用间接税。
税费根据您的账单邮政编码计算。
「间接税」指销售税、增值税（VAT）、商品及服务税（GST）及类似税种。
4.3 保存支付方式
You can save your payment method for future purchases
Saved payment methods are managed by our payment service provider
You can delete saved payment methods at any time
To update a saved payment method, delete it and add a new one
4.4 促销码与折扣
- Promotional codes are subject to availability and expiration dates
- Only one promotional code may be used per transaction
- Promotional codes cannot be combined with other offers
- We reserve the right to change or cancel promotions at any time
- Promotional codes are non-transferable and have no cash value
在欧盟和英国境内付款时，您的银行可能会要求您完成额外验证（例如 3D Secure）以确认身份。这是支付法规的要求，有助于保护您免受欺诈。
5. Service Duration and Termination
5.1 合同期限
本协议自您购买 eSIM 时开始生效
协议持续至您的数据套餐到期或余额耗尽
5.2 终止
当您的数据套餐用完或到期时
当 HelloRoam 因您违反本条款而暂停您的账户时
5.3 终止后
套餐结束后如仍将 eSIM 保留在设备上，则按「现状」提供
在您再次购买前不承担任何责任
6. User Responsibilities
6.1 用户责任
- Use the service in line with these Terms and Conditions
- Follow all laws and regulations that apply to your use
- Do not use the service for fraud or illegal activity
- Do not copy or sell any information from our platform
- Do not use excessive data in ways that harm network performance for others
- Do not violate any intellectual property rights
- 不得出于商业目的使用自动化工具抓取我们网站上的价格、覆盖范围或其他数据。
- 不得转售或再分发通过HelloRoam购买的eSIM套餐。
- 不得使用SIM盒、SIM卡池或类似设备滥用我们的流量套餐。
- 不得使用VPN或代理绕过流量套餐的地域限制。
6.2 促销与推荐
不得试图破坏任何促销活动的公平性或完整性
不允许虚假注册和虚构身份
6.3 服务暂停
We may suspend your service if you break these terms
You remain responsible for all charges that apply
We reserve the right to seek damages where appropriate
We may remove your account or disqualify you from promotions
7. Service Limitations and Availability
7.1 服务可用性
We take reasonable steps to keep our service running without interruption
Service depends on the network capacity of our carrier partners
We work with multiple providers to maintain coverage across 185+ countries
7.2 无限流量套餐
A fair use policy applies to unlimited data plans
We may apply speed limits if your usage is well above normal levels
These limits protect network quality for all users on the plan
7.3 服务保障
- During network upgrades or maintenance windows
- In areas not covered by our network partners
- Due to factors outside our control such as weather or signal interference
欧盟撤回权
如果您居住在欧盟或欧洲经济区，您享有在14天内无需说明理由即可撤销购买的权利。该权利自购买之日起计算。
该权利在您激活eSIM时终止。扫描二维码并激活eSIM，即表示您同意立即开始服务，并确认您将失去撤销权。
如需在激活前行使撤销权，请附上订单号，发送邮件至 help@helloroam.com 联系我们。
Service Availability
HelloRoam 不保证特定的服务正常运行时间百分比。服务质量取决于我们的运营商合作伙伴和当地网络状况。我们会持续监控平台，并努力尽快解决问题，但对于第三方网络导致的服务中断，我们不提供经济补偿。
8. Warranties and Disclaimers
8.1 法定权利
本条款中的任何内容均不改变您作为消费者的法定权利。
8.2 无担保
在法律允许的范围内，我们不对我们的服务做出任何明示或暗示的陈述，并排除所有担保。
8.3 服务中断
我们保留自行决定停止任何服务的权利，在可能的情况下会提前合理通知。
9. Intellectual Property Rights
9.1 所有权
我们平台上的所有内容、商标和知识产权均属于 HelloRoam 或已获授权使用，受版权和知识产权法律保护。
9.2 限制
未经我们书面许可，您不得复制、再现、修改、分发或商业使用我们平台上的任何内容。
10. Refund Policy
10.1 法定退款权利
您有14天时间无需说明原因撤回购买。
激活 eSIM 后此权利终止，或如已使用部分流量可能获得部分退款。
10.2 退款资格
- The eSIM was purchased directly from HelloRoam
- The eSIM has not been activated
- Your request is made within 6 months of purchase
10.3 部分退款
- eSIM 已激活但仅使用了部分流量
- 网络基础设施问题导致服务无法全部交付
10.4 设备兼容性退款
如购买后发现您的设备不兼容或被运营商锁定，可申请全额退款。
11. Limitation of Liability
11.1 责任排除
在法律允许的范围内，我们排除因您使用我们服务而产生的任何损失或损害的全部责任。
我们的总责任上限为您已支付的12个月费用或100英镑，以较高者为准。
这不影响我们对欺诈或欺诈性虚假陈述的责任。
11.2 赔偿
您同意赔偿因您违反本条款而产生的任何索赔。
您同意赔偿因不当使用我们服务而产生的任何索赔。
12. Dispute Resolution
12.1 适用法律
本条款受英格兰和威尔士法律管辖。
英格兰和威尔士法院对任何争议具有管辖权。
您所在司法管辖区的强制性消费者保护法律也可能适用。
12.2 投诉
如有投诉，请先联系我们的客服团队。在启动任何正式争议程序之前，我们会努力解决问题。
13. Legal Compliance and Governing Law
13.1 数据保护
HelloRoam 处理个人数据以提供 eSIM 服务。
我们可能监控服务使用情况以改善质量并防止未授权访问。
完整详情请参阅我们的隐私政策和 Cookie 政策。
14. General Provisions
14.1 条款变更
We may update these terms from time to time.
- Updated terms will be posted on our website and in the app.
- We'll give you enough notice of significant changes so you can review them.
14.2 转让
我们可将本条款下的权利和义务转让给我们集团内的任何公司。
14.3 可分割性
如本条款的任何部分被认定为无效或不可执行，其余条款仍完全有效。
14.4 弃权
如果我们未行使本条款下的某项权利，并不意味着我们放弃该权利。
14.5 语言
如翻译版本与英语版本存在冲突，以英语版本为准。
14.6 联系方式
15. Referral Program
HelloRoam offers a referral program that lets you earn rewards by inviting friends to try our eSIM service. By participating, you agree to the following terms.
15.1 Eligibility
- You must have a registered HelloRoam account in good standing
- You must have completed at least one eSIM purchase
- The referred person must be a new HelloRoam customer
15.2 Rewards
- You earn credit when your referred friend makes their first purchase
- Your friend also receives a discount on their first order
- Rewards are applied as account credit for future purchases
- Credit cannot be exchanged for cash or transferred between accounts
15.3 Restrictions
- Self-referrals and duplicate accounts are not allowed
- We may limit the number of referrals per account
- Abuse of the referral program may result in forfeiture of rewards and account suspension
15.4 Program Changes
We may modify, suspend, or discontinue the referral program at any time. Changes will be posted on our website. Pending rewards at the time of any change will be honored.
16. Emergency Services
HelloRoam eSIM 套餐仅提供移动数据。套餐不支持语音通话、短信或紧急呼叫（999、112、911 或其他当地紧急号码）。
请勿将 HelloRoam eSIM 作为联系紧急服务的唯一方式。请保留一张本地SIM卡或一部可以通话的手机，以备紧急情况使用。
重要提示：HelloRoam仅提供数据服务，无法拨打或接听电话。
17. AI与自动化访问
HelloRoam 向 AI 搜索引擎和 AI 助手开放部分公开内容，包括价格信息、覆盖范围数据和帮助内容。
您的账户数据、订单记录和个人信息绝不会与 AI 系统共享。我们网站的这些区域已对所有自动化爬虫屏蔽。
我们可能会在内部使用 AI 工具来提升内容和客服质量。我们不会使用 AI 对您的账户或购买做出自动化决策。
未经书面许可，不得出于商业目的自动抓取我们的网站。
Important Legal Notice
These terms include important information about your legal rights, remedies, and obligations. Pay close attention to sections on liability limitations and dispute resolution before you proceed.
For questions about these terms, reach our legal team at help@helloroam.com
Related Policies
Questions About These Terms?
Have questions about your rights or how these terms apply to you? Our legal team can walk you through anything.
