使用條款

2.1 帳戶建立

2.2 帳戶安全

3.1 Purchase Terms

3.2 Device Compatibility

3.3 eSIM Delivery and Activation

4.1 付款方式

快速結帳: Apple Pay、Google Pay、PayPal

4.2 定價及稅款

所有 eSIM 購買均為預付費。價格已包含適用間接稅。

稅款根據您的帳單郵政編碼計算。

「間接稅」指銷售稅、增值稅（VAT）、商品及服務稅（GST）及類似稅款。

4.3 付款方式儲存

4.4 優惠碼及折扣

• Promotional codes are subject to availability and expiration dates
• Only one promotional code may be used per transaction
• Promotional codes cannot be combined with other offers
• We reserve the right to change or cancel promotions at any time
• Promotional codes are non-transferable and have no cash value

For payments within the EU and UK, your bank may ask you to complete extra verification (such as 3D Secure) to confirm your identity. This is required by payment regulations and helps protect you from fraud.

5.1 協議期限

本協議自您購買 eSIM 時起生效

協議持續至您的數據方案到期或信用額用盡為止

5.2 終止

當您的數據方案用完或到期時

當 HelloRoam 因您違反這些條款而暫停您的帳戶時

5.3 終止後事宜

若您在方案結束後仍將 eSIM 保留在裝置上，eSIM 以「現狀」提供

在您再次購買之前，我們不承擔任何責任

6.1 用戶責任

• Use the service in line with these Terms and Conditions
• Follow all laws and regulations that apply to your use
• Do not use the service for fraud or illegal activity
• Do not copy or sell any information from our platform
• Do not use excessive data in ways that harm network performance for others
• Do not violate any intellectual property rights
• Do not use automated tools to scrape pricing, coverage, or other data from our website for commercial purposes.
• Do not resell or redistribute eSIM plans purchased through HelloRoam.
• Do not use SIM boxes, SIM farms, or similar devices to exploit our data plans.
• Do not use VPNs or proxies to bypass geographic restrictions on data plans.

6.2 推廣及推薦計劃

不得試圖破壞任何推廣活動的公平性或完整性

不得以虛假登記或虛構身份參與

6.3 服務暫停

7.1 服務可用性

We take reasonable steps to keep our service running without interruption

Service depends on the network capacity of our carrier partners

We work with multiple providers to maintain coverage across 185+ countries

7.2 無限數據方案

A fair use policy applies to unlimited data plans

We may apply speed limits if your usage is well above normal levels

These limits protect network quality for all users on the plan

7.3 服務保證

• During network upgrades or maintenance windows
• In areas not covered by our network partners
• Due to factors outside our control such as weather or signal interference

EU Right of Withdrawal

If you live in the EU or EEA, you have a 14-day right to cancel your purchase without giving a reason. This right starts from the date of purchase.

This right ends when you activate your eSIM. By scanning the QR code and activating the eSIM, you agree to start the service immediately and acknowledge that you lose your right of withdrawal.

To exercise your right of withdrawal before activation, contact us at help@helloroam.com with your order number.

Service Availability

HelloRoam does not guarantee a specific uptime percentage. Service quality depends on our carrier partners and local network conditions. We monitor our platform and work to fix issues quickly, but we do not offer financial compensation for downtime caused by third-party networks.

8.1 法定權利

這些條款的任何內容均不影響您作為消費者的法定權利。

8.2 免責聲明

在法律允許的範圍內，我們不就我們的服務作出任何聲明，並排除所有明示或默示的保證。

8.3 服務終止

我們保留在合理通知的情況下，自行決定終止任何服務的權利。

9.1 所有權

我們平台上的所有內容、商標及知識產權均屬於 HelloRoam 或已授權予我們使用，並受版權及知識產權法保護。

9.2 使用限制

未經我們書面許可，您不得複製、重製、修改、分發或將我們平台上的任何內容作商業用途。

10.1 法定撤回權

您有14天時間在無需說明原因的情況下撤回購買。

啟用 eSIM 後，此權利即告終止；若已使用部分數據，則可能獲得部分退款。

10.2 退款資格

• The eSIM was purchased directly from HelloRoam
• The eSIM has not been activated
• Your request is made within 6 months of purchase

10.3 部分退款

• eSIM 已啟用但只使用了部分數據
• 網絡基礎設施問題導致服務無法完整交付

10.4 裝置相容性退款

若購買後發現您的裝置不相容或被電訊商鎖定，可申請全額退款。

11.1 責任排除

在法律允許的範圍內，我們排除因您使用我們服務而造成的任何損失或損害的全部責任。

我們的總責任上限為您已支付的12個月費用或100英鎊，以較高者為準。

這不影響我們對欺詐或欺詐性虛假陳述的責任。

11.2 賠償

您同意就因違反這些條款而引起的索賠向我們作出賠償。

您同意就不當使用我們服務而引起的索賠向我們作出賠償。

12.1 適用法律

這些條款受英格蘭及威爾士法律管轄。

英格蘭及威爾士法院對任何爭議具有司法管轄權。

您所在司法管轄區的強制性消費者保護法律亦可能適用。

12.2 投訴處理

如您有投訴，請先聯絡我們的客戶支援團隊。我們將在任何正式爭議程序開始前努力解決問題。

13.1 數據保護

HelloRoam 處理個人數據以提供我們的 eSIM 服務。

我們可能監控服務使用情況以提升質素並防止未經授權的存取。

詳情請參閱我們的私隱政策及 Cookie 政策。

14.1 條款變更

We may update these terms from time to time.

• Updated terms will be posted on our website and in the app.
• We'll give you enough notice of significant changes so you can review them.

14.2 轉讓

我們可將這些條款下的權利及義務轉讓給我們集團內的任何公司。

14.3 可分割性

若這些條款的任何部分被認定無效或不可執行，其餘條款仍完全有效。

14.4 棄權

若我們未行使這些條款下的某項權利，並不代表我們放棄該權利。

14.5 語言

若翻譯版本與英文版本的條款有衝突，以英文版本為準。

14.6 聯絡詳情

HelloRoam offers a referral program that lets you earn rewards by inviting friends to try our eSIM service. By participating, you agree to the following terms.

15.1 Eligibility

• You must have a registered HelloRoam account in good standing
• You must have completed at least one eSIM purchase
• The referred person must be a new HelloRoam customer

15.2 Rewards

• You earn credit when your referred friend makes their first purchase
• Your friend also receives a discount on their first order
• Rewards are applied as account credit for future purchases
• Credit cannot be exchanged for cash or transferred between accounts

15.3 Restrictions

• Self-referrals and duplicate accounts are not allowed
• We may limit the number of referrals per account
• Abuse of the referral program may result in forfeiture of rewards and account suspension

15.4 Program Changes

We may modify, suspend, or discontinue the referral program at any time. Changes will be posted on our website. Pending rewards at the time of any change will be honored.