使用條款
最後更新： 2026年1月
目錄
1. Agreement Overview
These Terms and Conditions (“Agreement”) form a legally binding contract between you and Future Syncs Limited, UK, operating under the brand name HelloRoam (“HelloRoam”, “we”, “us”, or “our”) that governs your use of our eSIM services.
This Agreement may be supplemented by additional terms specific to certain services, promotions, or features.
We recommend printing or saving a copy of these terms for your records.
重點摘要：
- •Using our services means you accept these terms in full
- •This agreement takes effect from your first purchase
- •We may update these terms from time to time with notice
2. Service Registration
2.1 帳戶建立
建立帳戶即表示您同意這些條款、我們的私隱政策及 Cookie 政策。
Provide a valid email address
- • Provide a valid email address
- • Provide accurate personal information
- • Create a secure password
- • Agree to receive service-related communications
Note:訪客結帳可供一次性購買，無需建立帳戶。
2.2 帳戶安全
用戶責任
- • Keep your password private
- • Report any unauthorized account access right away
- • Keep your contact information current
- • Do not share your account credentials with anyone
我們的保障措施
- • Encrypted data storage
- • Secure authentication with OTP verification
- • Ongoing security monitoring
- • Social login options (Google, Apple)
3. eSIM Purchase and Activation
服務流程
1
3.1 購買條款
選擇目的地及數據用量
2
3.2 裝置相容性
安全付款處理
3
3.3 eSIM 交付及啟用
QR code 即時傳送給您
4
啟用並使用
掃描並在數分鐘內連線
3.1 Purchase Terms
- All eSIM purchases depend on availability and device compatibility
- Prices include applicable taxes unless noted otherwise
- Your eSIM is delivered immediately after successful payment
- You must confirm your device supports eSIM technology before buying
- You are responsible for the eSIM after it has been delivered to you
3.2 Device Compatibility
- • You need an unlocked, eSIM-compatible device to use our services
- • Data plans are specific to the countries listed at purchase
- • We may restrict availability in certain jurisdictions
3.3 eSIM Delivery and Activation
The eSIM stays installed on your device after your data runs out
You can remove the eSIM from your device settings at any time
We recommend keeping the eSIM installed until your data is fully used
Activation requires a stable internet connection (Wi-Fi or mobile data)
4. Payment Terms
4.1 付款方式
快速結帳: Apple Pay、Google Pay、PayPal
快速結帳
- • Apple Pay、Google Pay、PayPal
卡付款
- • 信用卡（Visa、Mastercard、American Express）、扣賬卡
4.2 定價及稅款
所有 eSIM 購買均為預付費。價格已包含適用間接稅。
稅款根據您的帳單郵政編碼計算。
「間接稅」指銷售稅、增值稅（VAT）、商品及服務稅（GST）及類似稅款。
4.3 付款方式儲存
You can save your payment method for future purchases
Saved payment methods are managed by our payment service provider
You can delete saved payment methods at any time
To update a saved payment method, delete it and add a new one
4.4 優惠碼及折扣
- Promotional codes are subject to availability and expiration dates
- Only one promotional code may be used per transaction
- Promotional codes cannot be combined with other offers
- We reserve the right to change or cancel promotions at any time
- Promotional codes are non-transferable and have no cash value
5. Service Duration and Termination
5.1 協議期限
本協議自您購買 eSIM 時起生效
協議持續至您的數據方案到期或信用額用盡為止
5.2 終止
當您的數據方案用完或到期時
當 HelloRoam 因您違反這些條款而暫停您的帳戶時
5.3 終止後事宜
若您在方案結束後仍將 eSIM 保留在裝置上，eSIM 以「現狀」提供
在您再次購買之前，我們不承擔任何責任
6. User Responsibilities
6.1 用戶責任
- Use the service in line with these Terms and Conditions
- Follow all laws and regulations that apply to your use
- Do not use the service for fraud or illegal activity
- Do not copy or sell any information from our platform
- Do not use excessive data in ways that harm network performance for others
- Do not violate any intellectual property rights
6.2 推廣及推薦計劃
不得試圖破壞任何推廣活動的公平性或完整性
不得以虛假登記或虛構身份參與
6.3 服務暫停
We may suspend your service if you break these terms
You remain responsible for all charges that apply
We reserve the right to seek damages where appropriate
We may remove your account or disqualify you from promotions
7. Service Limitations and Availability
7.1 服務可用性
We take reasonable steps to keep our service running without interruption
Service depends on the network capacity of our carrier partners
We work with multiple providers to maintain coverage across 175+ countries
7.2 無限數據方案
A fair use policy applies to unlimited data plans
We may apply speed limits if your usage is well above normal levels
These limits protect network quality for all users on the plan
7.3 服務保證
- During network upgrades or maintenance windows
- In areas not covered by our network partners
- Due to factors outside our control such as weather or signal interference
8. Warranties and Disclaimers
8.1 法定權利
這些條款的任何內容均不影響您作為消費者的法定權利。
8.2 免責聲明
在法律允許的範圍內，我們不就我們的服務作出任何聲明，並排除所有明示或默示的保證。
8.3 服務終止
我們保留在合理通知的情況下，自行決定終止任何服務的權利。
9. Intellectual Property Rights
9.1 所有權
我們平台上的所有內容、商標及知識產權均屬於 HelloRoam 或已授權予我們使用，並受版權及知識產權法保護。
9.2 使用限制
未經我們書面許可，您不得複製、重製、修改、分發或將我們平台上的任何內容作商業用途。
10. Refund Policy
10.1 法定撤回權
您有14天時間在無需說明原因的情況下撤回購買。
啟用 eSIM 後，此權利即告終止；若已使用部分數據，則可能獲得部分退款。
10.2 退款資格
- The eSIM was purchased directly from HelloRoam
- The eSIM has not been activated
- Your request is made within 6 months of purchase
10.3 部分退款
- eSIM 已啟用但只使用了部分數據
- 網絡基礎設施問題導致服務無法完整交付
10.4 裝置相容性退款
若購買後發現您的裝置不相容或被電訊商鎖定，可申請全額退款。
11. Limitation of Liability
11.1 責任排除
在法律允許的範圍內，我們排除因您使用我們服務而造成的任何損失或損害的全部責任。
我們的總責任上限為您已支付的12個月費用或100英鎊，以較高者為準。
這不影響我們對欺詐或欺詐性虛假陳述的責任。
11.2 賠償
您同意就因違反這些條款而引起的索賠向我們作出賠償。
您同意就不當使用我們服務而引起的索賠向我們作出賠償。
12. Dispute Resolution
12.1 適用法律
這些條款受英格蘭及威爾士法律管轄。
英格蘭及威爾士法院對任何爭議具有司法管轄權。
您所在司法管轄區的強制性消費者保護法律亦可能適用。
12.2 投訴處理
如您有投訴，請先聯絡我們的客戶支援團隊。我們將在任何正式爭議程序開始前努力解決問題。
13. Legal Compliance and Governing Law
13.1 數據保護
HelloRoam 處理個人數據以提供我們的 eSIM 服務。
我們可能監控服務使用情況以提升質素並防止未經授權的存取。
詳情請參閱我們的私隱政策及 Cookie 政策。
14. General Provisions
14.1 條款變更
We may update these terms from time to time.
- Updated terms will be posted on our website and in the app.
- We'll give you enough notice of significant changes so you can review them.
14.2 轉讓
我們可將這些條款下的權利及義務轉讓給我們集團內的任何公司。
14.3 可分割性
若這些條款的任何部分被認定無效或不可執行，其餘條款仍完全有效。
14.4 棄權
若我們未行使這些條款下的某項權利，並不代表我們放棄該權利。
14.5 語言
若翻譯版本與英文版本的條款有衝突，以英文版本為準。
14.6 聯絡詳情
15. Referral Program
HelloRoam offers a referral program that lets you earn rewards by inviting friends to try our eSIM service. By participating, you agree to the following terms.
15.1 Eligibility
- You must have a registered HelloRoam account in good standing
- You must have completed at least one eSIM purchase
- The referred person must be a new HelloRoam customer
15.2 Rewards
- You earn credit when your referred friend makes their first purchase
- Your friend also receives a discount on their first order
- Rewards are applied as account credit for future purchases
- Credit cannot be exchanged for cash or transferred between accounts
15.3 Restrictions
- Self-referrals and duplicate accounts are not allowed
- We may limit the number of referrals per account
- Abuse of the referral program may result in forfeiture of rewards and account suspension
15.4 Program Changes
We may modify, suspend, or discontinue the referral program at any time. Changes will be posted on our website. Pending rewards at the time of any change will be honored.
Important Legal Notice
These terms include important information about your legal rights, remedies, and obligations. Pay close attention to sections on liability limitations and dispute resolution before you proceed.
For questions about these terms, reach our legal team at admin@helloroam.com
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Questions About These Terms?
Have questions about your rights or how these terms apply to you? Our legal team can walk you through anything.
