Terms & Conditions
Last Updated October 2023
Table of Contents
1. Introduction
Welcome to HelloRoam! These terms outline how to use our eSIM services.
By using our services, you agree to these terms.
If you don’t agree, please stop using them.
Key Points
- •Instant eSIM activation available.
- •Coverage in 190+ countries.
- •Reliable 24/7 customer support.
2. User Accounts
User Accounts
Users must create an account to access certain features.
Users must provide accurate info when registering.
- • Users must provide accurate info when registering.
- • Keep account details secure and confidential.
- • Users are accountable for all activity under their account.
- • Contact HelloRoam immediately for any unauthorised use.
Note: Guest purchases are available but feature-limited.
User Responsibilities
User Responsibilities
- • Follow all applicable laws and regulations.
- • Use the service for personal, non-commercial use only.
- • Don't engage in activities that disrupt service.
- • Avoid sharing account access with others.
Our Protections
- • We reserve the right to change or end services.
- • HelloRoam may suspend accounts for rule breaches.
- • We protect user data per our privacy policy.
- • Fraudulent activities may face legal action.
3. Using Our Services
Using Our Services
1
Step 1: Choose Your Plan
Choose the right data plan for your travels.
2
Step 2: Install eSIM
Follow the steps to install your eSIM.
3
Step 3: Activate and Connect
Activate and stay connected worldwide.
4
Step 4: Manage via App
Manage data and account via our app.
Purchase Terms
- All purchases are final and non-refundable.
- Ensure compatibility with your device before purchasing.
- Keep payment details secure.
- Review all plan charges.
- Contact support for billing help.
Device Compatibility
- • Our eSIM is compatible with most modern devices.
- • Check device specs for eSIM support.
- • Some features need certain OS versions.
Service Delivery
eSIM is delivered instantly after you buy.
Make sure internet is stable for activation.
Check your email for confirmation steps.
Contact support for delivery problems.
4. Payments and Pricing
Payment Methods
Express Checkout: Pay quickly using supported digital wallets.
Express Checkout
- • Pay quickly using supported digital wallets.
Card Payments
- • We accept major credit and debit cards.
Pricing Information
Prices shown in USD unless stated otherwise.
Extra taxes may apply depending on location.
Indirect taxes include GST, VAT, and regional taxes.
Data Storage
User data securely stored under regulations.
Access to personal data restricted to authorised staff.
Data kept only as long as required for service.
Users can request data deletion per our policy.
Promotional Offers
- Promotions subject to availability and terms.
- Discounts cannot be combined with other offers.
- Promo codes must be applied at checkout.
- Promotions valid for a limited time.
- HelloRoam reserves the right to amend promotions.
5. Term & Termination
Service Duration
Data plans remain valid for the specified time after activation.
Unused data expires when the plan ends.
Termination Conditions
Users can cancel service anytime via the app.
HelloRoam may cancel services for breaches.
Post-Termination
Access to eSIM services stops if terminated.
Reactivation may attract extra charges.
6. User Obligations
User Obligations
- Provide accurate and current information.
- Use services per these terms.
- Don’t misuse the service for illegal purposes.
- Report any issues quickly.
- Keep your account details confidential.
- Respect others’ rights.
Promotional Rules
Join promos ethically and legally.
Follow the specific terms for each promo.
Service Suspension
Service may be suspended for rule breaches.
Suspension can happen for payment issues.
Users will get an email notification.
Fixing issues may lift suspension.
7. Service Availability
Service Availability
HelloRoam strives to provide seamless service.
Some outages may occur during maintenance.
Users will be informed of scheduled downtimes.
Unlimited Plans
Unlimited plans follow fair use policy.
Excessive use may reduce speed.
Fair use details are available in plan descriptions.
Guarantee Conditions
- Service continuity can’t be guaranteed during outages.
- No refunds for minor interruptions.
- Reach support if you face major service issues.
8. Warranties & Guarantees
Statutory Rights
These terms don’t affect your legal rights under Australian law.
No Warranties
HelloRoam provides services on an “as is” basis without warranties.
Service Discontinuation
HelloRoam reserves the right to discontinue services with prior notice.
9. Intellectual Property
Intellectual Property
All content and software belong to HelloRoam and its licensors.
Use Restrictions
Users can’t copy or share HelloRoam content without approval.
10. Refund Policy
Refund Policy
Users can cancel before activation.
Refunds are processed in line with our policy.
Eligibility
- Refunds are only for unused plans.
- Requests must be lodged within 14 days of purchase.
- Proof of purchase is required for all refund claims.
Partial Refunds
- Partial refunds may apply under certain conditions.
- Contact support to check if you qualify for partial refund.
Device Compatibility
Check that your device is compatible before purchase, as refunds aren’t available for incompatibility.
11. Limitation of Liability
Limitation of Liability
HelloRoam is not liable for indirect damages.
Liability is capped at the fees paid.
Users are responsible for actions under their account.
Indemnity
Users agree to indemnify HelloRoam from any third-party claims.
Indemnity covers breaches and unlawful use.
12. Governing Law
Governing Law
These terms are governed by the laws of the region where HelloRoam operates.
Disputes are under the exclusive jurisdiction of HelloRoam’s local courts.
Users retain rights under mandatory local laws.
Legal Compliance
Users must comply with all applicable laws and policies.
13. Data Protection
Data Protection
HelloRoam is committed to protecting your data.
Data is handled according to our privacy policy.
For details, visit our Privacy Policy at /privacy.
14. General Provisions
General Provisions
HelloRoam may update terms with notice.
- Continued use means you accept updates.
- Users should check for updates regularly.
Assignment
Users can’t assign rights or obligations without approval from HelloRoam.
Severability
If any section is invalid, the rest still applies.
Waiver
Not enforcing a term isn’t a waiver.
Language
These terms are in English; other languages are for convenience only.
Contact Us
Support: help@helloroam.com
Legal: admin@helloroam.com
Privacy: admin@helloroam.com
Business: admin@helloroam.com
Important Notice
Please read these terms carefully before using HelloRoam services.
By accessing our services, you agree to be bound by these terms and conditions.
Related Policies
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HelloRoam eSIM
Activated
Data Used: 1GB
Data Remaining: 4GB
HelloRoam eSIM
Activated
Data Used: 1GB
Data Remaining: 4GB
