Download the HelloRoam eSIM app for Telstra, Optus, and global travel
Get the HelloRoam app on Google Play or the App Store, or scan the QR code to download it straight to your phone.
App Store
eSIM activated
Download the HelloRoam eSIM app on iOS or Android to buy and activate an eSIM before you leave Australia. Works across 185+ countries on 212+ mobile networks, so whether you're heading to Bali, Japan, the UK, or the US, you're sorted before you board. No physical SIM card, no store visit, no Telstra roaming bill shock. After checkout, your eSIM QR code arrives by email in minutes. Scan it in Settings and you're connected the moment you land. Plans start at A$1.46 with no contracts. The app gives you instant access to HelloRoam eSIM plans for 185+ countries. Your phone just needs to support eSIM and be carrier-unlocked, and then it runs alongside your Telstra, Optus, or Vodafone number.
- eSIM data plans in 185+ countries
- Available on iOS and Android
- 24/7 customer support
- Works on all eSIM compatible smartphones
Choose your eSIM plan
HelloRoam offers flexible data plans in 185+ countries. Pick where you're headed and find the plan that works for your trip length and budget.
Choose your destinationHow to set up the HelloRoam eSIM app
Setup for iPhone
Setup for Android
- 1
Choose an eSIM data plan for your trip
Pick your destination country and choose a data plan that fits your trip length and budget.
- 2
Download the HelloRoam eSIM app
Download the app, tap "Install eSIM" and follow the on-screen steps.
- 3
Your plan activates automatically on arrival
All sorted. Your plan activates the moment you arrive at your destination.
- 1
Choose an eSIM data plan for your trip
Pick your destination, whether it's Bali, Japan, the UK, or New Zealand, and choose the plan that fits your trip length and data needs.
- 2
Download the HelloRoam eSIM app
Download the app, tap "Install eSIM" and follow the on-screen steps. Takes about 5 minutes.
- 3
Your plan activates automatically on arrival
Connect to the internet as soon as you arrive. Your plan switches on automatically.
How to activate your HelloRoam eSIM plan
Your HelloRoam eSIM plan activates automatically. Install the eSIM on your device before you travel. If you depart within 30 days, your data plan turns on the moment you land at your destination.
Why choose the HelloRoam eSIM app
Here's why travellers choose HelloRoam's eSIM app over roaming with their home carrier: prepaid eSIM plans with no contracts, covering 185+ countries.
Quick Setup
Install and activate your eSIM in minutes using our guided app. No store visit, no paperwork, no SIM card to lose.
No surprise charges
Skip the bill shock from Telstra or Optus. HelloRoam plans are prepaid and transparent with no surprise charges.
Flexible eSIM for every trip
Buy plans for more destinations from the same app and account. Each new destination comes with its own eSIM QR code. Top-ups, on plans that offer them, go onto the eSIM you already have. One app, one account, 185+ countries.
Need help? We've got you sorted.
If you need a hand at any point, our online chat is available 24/7 to help you out.
Let's Talk!
FAQs
Is the HelloRoam app free to download?
Yes, the HelloRoam app is completely free to download on both iOS and Android devices.
How do I install an eSIM using the app?
Simply open the app, choose your destination, select a plan, and scan the QR code to install your eSIM.
Can I manage multiple eSIMs in the app?
Yes, you can store and manage multiple eSIMs for different destinations in the HelloRoam app.
What devices are compatible with HelloRoam?
HelloRoam works with most eSIM-compatible devices including iPhone XS and later, and various Android phones.
How do I check my data usage?
You can view your data usage directly in the app under the 'My eSIM' tab. It shows data used and data left. The network reports usage with a delay, so figures can be up to 3 hours behind.
Can I top up my data through the app?
Yes, if your plan supports top-ups. You can buy more data directly through the app before your plan expires. If your plan can't be topped up, buy a new plan for the same country.
Is customer support available in the app?
Yes, you can reach 24/7 customer support directly through the app via live chat.
Do I need WiFi to install an eSIM?
Yes, you need an internet connection to download and activate your eSIM profile.
Can I use the app offline?
Once your eSIM is installed, you can view your eSIM details offline, but you need internet for purchases.
What happens to my eSIM if I switch phones?
An installed HelloRoam eSIM cannot move to another phone. If it has not connected in your destination yet, email help@helloroam.com with your order number and we can issue a new eSIM for the new phone. After it connects, we do not issue a new one for a change of phone.
Is my payment information secure?
Yes, all payments are processed securely using industry-standard encryption.
Can I get a refund through the app?
Yes. You can request a refund through the app or by contacting support. You get a full refund on an eSIM that was never activated, installed or scanned and used no data, within 180 days. If your phone can't use the eSIM, you get a full refund too. If the eSIM can't connect after a correct install, you may get a partial or full refund, based on the data used and the problem.
Invite a mate and earn HelloRoam credits!
For every mate who places a first qualifying order with your link, you earn US$5 in HelloRoam credits, and your mate gets US$5 in credits too.
Earn rewards with referrals