Download the HelloRoam eSIM app for Telstra, Optus, and global travel
Get the HelloRoam app on Google Play or the App Store, or scan the QR code to download it straight to your phone.
App Store
eSIM activated
Download the HelloRoam eSIM app on iOS or Android to buy and activate an eSIM card before you leave Australia. Works across 185+ countries, so whether you're heading to Bali, Japan, the UK, or the US, you're sorted before you board. No physical SIM card, no store visit, no Telstra roaming bill shock. After checkout, your e SIM QR code arrives by email in minutes. Scan it in Settings and you're connected the moment you land. Plans start at A$1.46 with no contracts. The app gives you instant access to HelloRoam eSIM cards for 185+ countries. Use it alongside your Telstra, Optus, or Vodafone number for the best of both worlds.
Choose your eSIM plan
HelloRoam offers flexible data plans in 185+ countries. Pick where you're headed and find the plan that works for your trip length and budget.
Choose your destinationHow to set up the HelloRoam eSIM app
Pick your destination country and choose a data plan that fits your trip length and budget.
Download the app, tap "Install eSIM" and follow the on-screen steps.
All sorted. Your plan activates the moment you arrive at your destination.
How to activate your HelloRoam eSIM plan
Your HelloRoam eSIM plan activates automatically. Install the eSIM on your device before you travel. If you depart within 30 days, your data plan turns on the moment you land at your destination.
Why choose the HelloRoam eSIM app
Here's why Australian travellers choose HelloRoam's eSIM app over roaming with their home carrier.
Quick Setup
Install and activate your eSIM in minutes using our guided app. No store visit, no paperwork, no SIM card to lose.
No surprise charges
Skip the bill shock from Telstra or Optus. HelloRoam plans are prepaid and transparent with no surprise charges.
Flexible eSIM for every trip
Add destinations in the app with no new eSIM needed. One app, one account, 185+ countries.
Need help? We've got you sorted.
FAQs
Yes, the HelloRoam app is completely free to download on both iOS and Android devices.
Simply open the app, choose your destination, select a plan, and scan the QR code to install your eSIM.
Yes, you can store and manage multiple eSIMs for different destinations in the HelloRoam app.
HelloRoam works with most eSIM-compatible devices including iPhone XS and later, and various Android phones.
You can view your real-time data usage directly in the app under the 'My eSIMs' section.
Yes, you can easily purchase additional data directly through the app at any time.
Yes, you can access 24/7 customer support directly through the app via live chat.
Yes, you need an internet connection to download and activate your eSIM profile.
Once your eSIM is installed, you can view your eSIM details offline, but you need internet for purchases.
Contact our support team for assistance with transferring your eSIM to a new device.
Yes, all payments are processed securely using industry-standard encryption.
Yes, you can request refunds for unused eSIM data through the app or by contacting support.
Popular eSIM Destinations
Invite a mate and earn HelloRoam credits!
For every successful invite, you earn US$5 in HelloRoam credits, while your mates receive a US$5 discount on their first plan!
Earn rewards with referrals