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Built for Aussies Who Travel. No Telstra Roaming. No Carrier Lock-In. No Drama.

HelloRoam is an eSIM company with plans for 185+ countries. Skip the SIM card kiosk at Sydney, Melbourne, Brisbane, Perth, or Gold Coast Airport. Buy your plan online, scan a QR code, and land connected. No Telstra roaming add-on needed.

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Secure checkoutInstant eSIM delivery180-day money-back guarantee

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Rated 4.7/5
World map showing HelloRoam eSIM coverage across 185+ countries for Australian travellers heading to Bali, Japan, or Europe

HelloRoam is a global eSIM company operated by Future Syncs Limited, a UK-registered business incorporated in 2024, with HelloRoam launching in August 2025. HelloRoam provides prepaid eSIM data plans for Australians heading to Bali, Japan, Thailand, New Zealand, Fiji, Europe, and 185+ countries total. No physical SIM card swaps. No activation fees. Plans cost far less than Telstra International Day Pass, Optus Travel Pass, or Vodafone AU daily roaming rates. Fixed data packages and unlimited daily plans are delivered digitally with instant eSIM activation. Payments go through Stripe at PCI DSS Level 1 standard.

212+
Carrier networks
185+
Destinations
Thousands of
Travellers served
24/7
Human Support
HelloRoam founders building the eSIM company that helps Australians stay connected overseas without carrier roaming fees

Why We Built This eSIM Company

Co-founders Aqib Hassan (CTO) and Mubashir Gulab (COO) got stung by the same thing millions of Aussies deal with every year. They touched down in Bali with no data, watched Telstra and Optus roaming charges eat through the holiday budget, and then stood in a queue at a SIM kiosk while everyone else was already at the pool.

eSIM vs physical SIM: why are Australians still paying Telstra, Optus, and Vodafone AU roaming rates?

HelloRoam launched in 2025 to sort that problem for good. Today, Aussie travellers heading to Bali, Japan, Thailand, New Zealand, Fiji, and Europe stay connected across 185+ countries with instant eSIM data and zero surprise charges when the Qantas flight lands back home.

Get your eSIM

How HelloRoam Compares to Other eSIM Providers

Australians do their research before buying. HelloRoam eSIM provider reviews highlight the 180-day refund policy and no activation fees. Here is how HelloRoam stacks up against Airalo, Holafly, and other eSIM providers on the things that matter when you're overseas in Bali, Japan, Thailand, New Zealand, or Fiji.

Feature
FeatureHelloRoam
AiraloHolaflyNomadSailyUbigi
180-day refund policyYesNoNoNoNoNo
24/7 live chat supportYesYesYesNoYesYes
No activation feesYesNoYesNoNoNo
Automatic multi-network switchingYesNoNoNoNoNo
No data overage chargesYesNoYesNoNoNo
Instant QR code deliveryYesYesYesYesYesYes
Premium US carrier networksYesNoNoNoNoNo
Own branded carrier identity (SPN)YesNoNoNoNoYes

How HelloRoam works

Connected Before You Board. No Dramas.

  1. 1

    Pick a plan and pay online in seconds.

  2. 2

    Scan the QR code sent to your inbox.

    QR code sent by email for instant eSIM activation
  3. 3

    Install your eSIM before you fly. Switch it on when you land.

  4. 4

    Track data usage and manage your plans from the app.

    Download the HelloRoam app to track and manage your eSIM while travelling overseas
    Get it on Google Play
    Download on the App Store

Secure eSIM Setup and Data Protection

End-to-end encryption icon for secure eSIM data connections while travelling internationally

End-to-End Encryption

Your eSIM connection is encrypted end-to-end, keeping your personal data safe across every carrier network you connect to while you're overseas in Bali, Japan, or anywhere else.

PCI DSS Level 1 payment security badge for HelloRoam eSIM purchases

PCI DSS Level 1

Every HelloRoam eSIM plan payment goes through Stripe, a PCI DSS Level 1 certified provider. Your card details are never stored on our servers. Visa, Mastercard, Apple Pay, Google Pay, and PayPal all accepted.

180-day money-back guarantee badge for HelloRoam eSIM plans

180-Day Money-Back

Not happy with your plan? HelloRoam's 180-day money-back covers you from purchase to six months later, no questions asked. That beats any Telstra, Optus, or Vodafone AU roaming add-on policy.

Privacy compliance icon protecting personal data for HelloRoam eSIM users

Privacy Compliant

Your personal data is kept private and never sold. HelloRoam follows the Australian Privacy Principles under the ACMA framework and GDPR requirements to keep your information secure.

Connected through premium local networks (212+)

T-MobileAT&TVodafoneVerizon

Your Phone Says HelloRoam

HelloRoam operates its own branded carrier identity. When you install a HelloRoam eSIM, your phone's status bar displays HelloRoam as the network name, not a local carrier.

SPN

Service Provider Name

HelloRoam provisions its own SPN in every eSIM profile. Your phone's status bar displays HelloRoam as the carrier name, just like it shows AT&T or T-Mobile on your primary SIM. Most travel eSIM resellers show the local carrier name instead.

PNN

Public Network Name

HelloRoam holds a registered Public Network Name with international telecommunications authorities. HelloRoam is recognized as a licensed service provider, not a white-label reseller operating under another carrier's identity.

APN

Access Point Name

HelloRoam's APN configuration connects your device to the strongest local network infrastructure at your destination automatically. No manual APN setup is required on iPhone or most Android devices.

Prices are our retail rates. Plan recommendations are based on real traveller feedback and network performance data. Every purchase includes a 180-day money-back guarantee.

Meet the Founders

Two founders who got stung by carrier roaming fees on their own trips decided to sort the problem properly.

Aqib Hassan, Co-Founder and CTO of HelloRoam

Aqib Hassan

Co-Founder & CTO

Aqib Hassan is Co-Founder and CTO of HelloRoam. He built the activation platform that processes eSIM setup in under two minutes across 185+ countries. His background covers fintech and mobile platforms. That experience is what keeps HelloRoam fast to set up and reliable once you land in Bali, Tokyo, or anywhere else on the map.

Mubashir Gulab, Co-Founder and COO of HelloRoam

Mubashir Gulab

Co-Founder & COO

Mubashir Gulab is Co-Founder and COO of HelloRoam. He manages carrier deals across 185+ countries. His work with local mobile networks keeps prices well below what Telstra, Optus, and Vodafone AU charge for the same data when you're overseas. Australians pay a fraction of carrier roaming rates because of those partnerships.

“eSIM removes the last physical barrier to international connectivity. With HelloRoam, travelers activate data before they land. No airport kiosk, no roaming shock.”
Aqib Hassan, Co-Founder & CTO, HelloRoam
“Our 63-language support means a traveler from Tokyo to São Paulo gets the same native experience. Pricing in their currency, support in their language.”
Mubashir Gulab, Co-Founder & COO, HelloRoam

What Aussie Travellers Say About HelloRoam

Verified Apple App Store reviews from real travellers

5 out of 5 stars

No Hassle

Just done a month in Thailand and don’t think there was a location I went where this app let me down. My eSim was fully functional to hole time. First time using an app of eSIM and don’t think I would use anything but this one anytime I travel next. Quality

Miles1080

5 out of 5 stars

Great connectivity on the go!

Setup was fast and hassle-free. The HelloRoam eSIM activated instantly upon arrival, and data speeds were fast and consistent throughout my trip. Highly recommended for hassle-free travel data!

tyyab6655

5 out of 5 stars

Great service

So pleased with both the app (easy to use) and the ease of installing the eSIM - so so simple with step by step instructions

CharF38

5 out of 5 stars

Spain esim

Very good like it

Soul7x

5 out of 5 stars

Great experience

Super easy to set up, no hassle with physical SIM cards, and the connection was reliable the whole time I was travelling. Speeds were solid, and I stayed connected without worrying about crazy roaming charges.

Areesh72829

5 out of 5 stars

Best E-sim App

Very helpful, easy to use and straight forward. Highly recommend this app to everyone.

X99HAS

Find Us On

Reviews

Loved by travellers worldwide

Real reviews from Trustpilot and the App Store, quoted as written.

40k+ travellers have used HelloRoam

Cat

Trustpilot
On a trip to Europe, my hotel Wi-Fi was so slow and outside Wi-Fi was unreliable. I couldn’t take it anymore so I got helloroam for a few days. It was tricky to set up correctly because of the primary settings (with my original number). But I reached out to their customer service via WhatsApp. Super responsive and helpful, with specific and clear steps to troubleshoot. Appreciate having 4G roaming instead of being stuck with in and out Wi-Fi during my trip!!

Rated 5 out of 5 by this reviewer

A traveller smiles at the view while holding her phone by an airport window
Very good experience! The eSIM was easy to set up and worked great in London. It was much cheaper than it would have been to use my own operator there.

Ilona

Trustpilot

Rated 5 out of 5 by this reviewer

metulker

App Store
Hard to set up but help was good

Rated 5 out of 5 by this reviewer

Reuben

Trustpilot
Really happy with HelloRoam. Everything worked as expected, from messaging and Google Maps through to streaming without any issues. Easy to use, reliable and affordable. Would happily use them again when travelling.

Rated 5 out of 5 by this reviewer

Hikers with backpacks walk along the Great Wall of China

Angeline

Trustpilot
Reliable connection. Reasonable pricing.

Rated 4 out of 5 by this reviewer

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App Store rating4.7/5

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FAQs

Is HelloRoam legit?

HelloRoam is a legitimate eSIM company run by Future Syncs Limited, a UK-registered business incorporated in 2024, with HelloRoam launching in August 2025. HelloRoam is safe to use: payments go through Stripe at PCI DSS Level 1 standard, and the company handles Australian customer data in line with the Australian Privacy Principles under the ACMA framework. HelloRoam sells prepaid eSIM data plans covering 185+ countries. Your QR code lands in your inbox minutes after checkout. No physical SIM card required. eSIM compatible phones from iPhone XS (2018) onward can scan and activate before your flight boards.

Is FlexiRoam better than Airalo?

HelloRoam is a better fit for most Australians than FlexiRoam. HelloRoam covers 185+ countries, includes a 180-day refund window, charges no activation fees, and offers 24/7 live chat. FlexiRoam has no published money-back policy and a smaller destination list. For coverage, price, and support, HelloRoam is the stronger pick for travellers heading out of Sydney, Melbourne, or Perth.

How much does an eSIM cost for Australians?

HelloRoam eSIM plans start from A$1.46 for a data-only e-sim. Fixed data packs and unlimited daily plans are available across 185+ countries. That is up to 86% cheaper than Telstra International Day Pass (around 10 AUD per day) or Optus roaming add-ons, and well below Vodafone AU daily data rates.

Do eSIMs give you a phone number?

HelloRoam eSIM plans are data-only and do not include a voice line or phone number. You get mobile data for apps, maps, video calls on WhatsApp or FaceTime, and streaming. Keep your Telstra or Optus SIM active for calls and texts, then switch mobile data to the HelloRoam e SIM when you land. Some plans do include a local number, so check the plan page before you buy.

Do you keep your Australian number with an eSIM?

Your Australian number stays on your existing SIM when you add a HelloRoam eSIM for travel data. eSIM compatible phones run both at once in dual SIM mode. Turn off mobile data on your Telstra or Optus SIM to avoid roaming charges. HelloRoam handles your data connection abroad while contacts back home reach you on your regular number without any change.

Can I have two eSIMs on one phone?

Most eSIM compatible phones store two or more profiles at once. Devices that support multiple eSIMs include iPhones from the XS (2018) onward, Samsung Galaxy S20 and later, and Google Pixel 3 and later. You can load a new plan for each trip without buying a new SIM. An e-sim is not transferable between devices once installed. Contact HelloRoam support about reinstall options if you change phones.

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