Built for Aussies Who Travel. No Telstra Roaming.
No Carrier Lock-In. No Drama.
HelloRoam is an eSIM company with plans for 185+ countries. Skip the SIM card kiosk at Sydney, Melbourne, Brisbane, Perth, or Gold Coast Airport. Buy your plan online, scan a QR code, and land connected. No Telstra roaming add-on needed.
Secure checkoutInstant eSIM delivery180-day money-back guarantee
App Store
HelloRoam is a global eSIM company operated by Future Syncs Limited, a UK-registered business incorporated in 2024, with HelloRoam launching in August 2025. HelloRoam provides prepaid eSIM data plans for Australians heading to Bali, Japan, Thailand, New Zealand, Fiji, Europe, and 185+ countries total. No physical SIM card swaps. No activation fees. Plans cost far less than Telstra International Day Pass, Optus Travel Pass, or Vodafone AU daily roaming rates. Fixed data packages and unlimited daily plans are delivered digitally with instant eSIM activation. Payments go through Stripe at PCI DSS Level 1 standard.
Why We Built This eSIM Company
Co-founders Aqib Hassan (CTO) and Mubashir Gulab (COO) got stung by the same thing millions of Aussies deal with every year. They touched down in Bali with no data, watched Telstra and Optus roaming charges eat through the holiday budget, and then stood in a queue at a SIM kiosk while everyone else was already at the pool.
HelloRoam launched in 2025 to sort that problem for good. Today, Aussie travellers heading to Bali, Japan, Thailand, New Zealand, Fiji, and Europe stay connected across 185+ countries with instant eSIM data and zero surprise charges when the Qantas flight lands back home.
Get your eSIMHow HelloRoam Compares to Other eSIM Providers
Australians do their research before buying. HelloRoam eSIM provider reviews highlight the 180-day refund policy and no activation fees. Here is how HelloRoam stacks up against Airalo, Holafly, and other eSIM providers on the things that matter when you're overseas in Bali, Japan, Thailand, New Zealand, or Fiji.
| Feature |  | Airalo | Holafly | Nomad | Saily | Ubigi |
|---|---|---|---|---|---|---|
| 180-day refund policy |  |  | | | | |
| 24/7 live chat support | |  | | | | |
| No activation fees | | | | | | |
| Automatic multi-network switching | | | | | | |
| No data overage charges | | | | | | |
| Instant QR code delivery | | | | | | |
| Premium US carrier networks | | | | | | |
| Own branded carrier identity (SPN) | | | | | | |
How HelloRoam works
Connected Before You Board. No Dramas.
Secure eSIM Setup and Data Protection
End-to-End Encryption
Your eSIM connection is encrypted end-to-end, keeping your personal data safe across every carrier network you connect to while you're overseas in Bali, Japan, or anywhere else.
PCI DSS Level 1
Every HelloRoam eSIM plan payment goes through Stripe, a PCI DSS Level 1 certified provider. Your card details are never stored on our servers. Visa, Mastercard, Apple Pay, Google Pay, and PayPal all accepted.
180-Day Money-Back
Not happy with your plan? HelloRoam's 180-day money-back covers you from purchase to six months later, no questions asked. That beats any Telstra, Optus, or Vodafone AU roaming add-on policy.
Privacy Compliant
Your personal data is kept private and never sold. HelloRoam follows the Australian Privacy Principles under the ACMA framework and GDPR requirements to keep your information secure.
Connected through premium local networks (190+)
Your Phone Says HelloRoam
HelloRoam operates its own branded carrier identity. When you install a HelloRoam eSIM, your phone's status bar displays HelloRoam as the network name, not a local carrier.
Service Provider Name
HelloRoam provisions its own SPN in every eSIM profile. Your phone's status bar displays HelloRoam as the carrier name, just like it shows AT&T or T-Mobile on your primary SIM. Most travel eSIM resellers show the local carrier name instead.
Public Network Name
HelloRoam holds a registered Public Network Name with international telecommunications authorities. HelloRoam is recognized as a licensed service provider, not a white-label reseller operating under another carrier's identity.
Access Point Name
HelloRoam's APN configuration connects your device to the strongest local network infrastructure at your destination automatically. No manual APN setup is required on iPhone or most Android devices.
Prices are our retail rates. Plan recommendations are based on real traveller feedback and network performance data. Every purchase includes a 180-day money-back guarantee.
Meet the Founders
Two founders who got stung by carrier roaming fees on their own trips decided to sort the problem properly.
Aqib Hassan
Co-Founder & CTO
Aqib Hassan is Co-Founder and CTO of HelloRoam. He built the activation platform that processes eSIM setup in under two minutes across 185+ countries. His background covers fintech and mobile platforms. That experience is what keeps HelloRoam fast to set up and reliable once you land in Bali, Tokyo, or anywhere else on the map.
Mubashir Gulab
Co-Founder & COO
Mubashir Gulab is Co-Founder and COO of HelloRoam. He manages carrier deals across 185+ countries. His work with local mobile networks keeps prices well below what Telstra, Optus, and Vodafone AU charge for the same data when you're overseas. Australians pay a fraction of carrier roaming rates because of those partnerships.
“eSIM removes the last physical barrier to international connectivity. With HelloRoam, travelers activate data before they land. No airport kiosk, no roaming shock.”
“Our 63-language support means a traveler from Tokyo to São Paulo gets the same native experience. Pricing in their currency, support in their language.”
What Aussie Travellers Say About HelloRoam
Verified Apple App Store reviews from real travellers
Great service
So pleased with both the app (easy to use) and the ease of installing the eSIM - so so simple with step by step instructions
CharF38
Spain esim
Very good like it
Soul7x
Great experience
Super easy to set up, no hassle with physical SIM cards, and the connection was reliable the whole time I was travelling. Speeds were solid, and I stayed connected without worrying about crazy roaming charges.
Areesh72829
Best E-sim App
Very helpful, easy to use and straight forward. Highly recommend this app to everyone.
X99HAS
Travel Data
Absolutely Amazing
ui.riyad
Very Easy & Quick
Very Good Service, very affordable rates
Imrangulab
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Loved by travellers worldwide
App Store
"Had data the moment I walked off the plane in Bali. No SIM card kiosk, no Telstra roaming add-on, no drama. Saved well over 400 AUD compared to what my carrier charges. Won't travel without it."
Sarah M., Sydney
"Set up HelloRoam the night before flying Melbourne to Tokyo. Cleared customs at Narita and Google Maps was already running. No queue, no fuss, no worries."
James T., Melbourne"Family trip to Japan and Bali with four phones. Sorted all the plans before we left Perth. Everyone connected the second we landed. Easy as."
"Travelled through 12 countries across Asia and Europe. HelloRoam support replied in under 10 minutes when I had a connectivity issue in Bangkok. That kind of service is hard to find."
Alex R., Brisbane"Gap year through Southeast Asia. HelloRoam kept me online across Thailand, Indonesia, Bali, and Vietnam for months on a tight budget. eSIM activation took 2 minutes flat."
Sophie D., Perth
"Honeymoon in Bali then across to London. Data worked everywhere and support answered a question the day before we departed. Would recommend HelloRoam to any Australian heading overseas."
Tom & Emma W.Popular eSIM Destinations
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FAQs
HelloRoam is a legitimate eSIM company run by Future Syncs Limited, a UK-registered business incorporated in 2024, with HelloRoam launching in August 2025. HelloRoam is safe to use: payments go through Stripe at PCI DSS Level 1 standard, and the company handles Australian customer data in line with the Australian Privacy Principles under the ACMA framework. HelloRoam sells prepaid eSIM data plans covering 185+ countries. Your QR code lands in your inbox minutes after checkout. No physical SIM card required. eSIM compatible phones from iPhone XS (2018) onward can scan and activate before your flight boards.
HelloRoam is a better fit for most Australians than FlexiRoam. HelloRoam covers 185+ countries, includes a 180-day refund window, charges no activation fees, and offers 24/7 live chat. FlexiRoam has no published money-back policy and a smaller destination list. For coverage, price, and support, HelloRoam is the stronger pick for travellers heading out of Sydney, Melbourne, or Perth.
HelloRoam eSIM plans start from A$1.46 for a data-only e-sim. Fixed data packs and unlimited daily plans are available across 185+ countries. That is up to 86% cheaper than Telstra International Day Pass (around 10 AUD per day) or Optus roaming add-ons, and well below Vodafone AU daily data rates.
HelloRoam eSIM plans are data-only and do not include a voice line or phone number. You get mobile data for apps, maps, video calls on WhatsApp or FaceTime, and streaming. Keep your Telstra or Optus SIM active for calls and texts, then switch mobile data to the HelloRoam e SIM when you land. Some plans do include a local number, so check the plan page before you buy.
Your Australian number stays on your existing SIM when you add a HelloRoam eSIM for travel data. eSIM compatible phones run both at once in dual SIM mode. Turn off mobile data on your Telstra or Optus SIM to avoid roaming charges. HelloRoam handles your data connection abroad while contacts back home reach you on your regular number without any change.
Most eSIM compatible phones store two or more profiles at once. Devices that support multiple eSIMs include iPhones from the XS (2018) onward, Samsung Galaxy S20 and later, and Google Pixel 3 and later. You can load a new plan for each trip without buying a new SIM. An e-sim is not transferable between devices once installed. Contact HelloRoam support about reinstall options if you change phones.
HelloRoam eSIM profiles lock to your device hardware and cannot be physically stolen the way a SIM card can. The GSMA, which manages eSIM standards globally, requires encrypted provisioning and your direct approval before any profile transfer happens. HelloRoam encrypts all account data end-to-end. Turn on two-factor authentication on your HelloRoam account for an extra layer of protection.
HelloRoam does not sell or share your location data with third parties. Your e-sim connects to a local carrier tower wherever you travel, and that carrier can see which tower is in range. HelloRoam stores only the data needed to manage your plan, following GDPR guidelines and the Australian Privacy Principles under the ACMA framework. A VPN over your HelloRoam connection adds extra privacy for browsing traffic abroad.
The Samsung Galaxy M53 does not support eSIM. It has two physical nano-SIM slots but no embedded eSIM chip. Samsung phones with eSIM start from the Galaxy S20 series. Check Settings, then Connections, then SIM card manager on your device. If no eSIM option appears, your phone takes a physical SIM only and cannot use a HelloRoam plan.
Adding a second eSIM to an iPhone takes about 2 minutes. Open Settings, tap Cellular or Mobile Data, then Add eSIM, and scan the QR code HelloRoam sends after purchase. iPhones from XS (2018) onward support multiple eSIM profiles. Label each line so you know which handles data. Set it up the night before your flight from SYD, MEL, or BNE and data is live the moment you clear customs in Bali, Bangkok, or Tokyo.
The Hola browser is a VPN-style browser with a documented history of security problems. Its free model routes user traffic through other people's connections, which creates real privacy risks. For safe data when you're travelling, a HelloRoam eSIM plan combined with a reputable VPN app is a far more reliable setup than using the Hola browser.
An eSIM is worth it for any Aussie traveller who faces carrier roaming fees of 5 to 10 AUD or more per day from Telstra, Optus, or Vodafone AU. HelloRoam eSIM plans start from A$1.46 per day, saving up to 86% versus those carrier add-ons. No physical SIM to buy, no long-term contract to sign. School holiday trips to Bali or Japan with the whole family add up fast on carrier rates. One HelloRoam plan per device, sorted online the night before departure from SYD, MEL, BNE, or PER. eSIM vs physical SIM comes down to convenience and cost. Digital wins every time you step off a plane in Bali, Fiji, or Japan.
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