Refund Policy
Last Updated October 2023
Table of Contents
1. Introduction
At HelloRoam, we value your experience and offer refunds under certain conditions.
Refund Eligibility
- • Unused eSIM data packs.
- • Tech issues not solved by our support team.
- • Cancellation within 14 days of purchase.
- • Proof of purchase required.
2. Refund Eligibility
We get that issues can occur. Here are common cases eligible for refunds.
Common Issues
- • eSIM activation failed.
- • Wrong data plan applied.
- • Service unavailable in selected region.
- • Support couldn’t resolve the issue.
3. Common Issues
Our refund policy is based on customer satisfaction and service quality.
Non-refundable issues
- • Used data packs.
- • Change of travel plans.
- • Expired eSIM packs.
- • User error (non-technical).
4. Refund Process
Submit a Request
Contact our support team with your refund request and purchase details.
Verification
Our team will verify your request based on our eligibility criteria.
Approval
Once approved, we’ll start the refund process.
Receive Your Refund
Refunds are processed within 7–10 business days to your original payment method.
Important Notices
• Refunds are subject to eligibility criteria.
• Processing times may vary depending on your bank.
• Contact support if issues remain unresolved.
• Keep all purchase confirmations for verification.
• Partial refunds may be offered at our discretion.
Stay Connected Wherever You Travel
Download the HelloRoam app to manage your eSIMs easily.
