eSIM Supported Phones Australia: Check Your Device
Before you grab a HelloRoam plan for Bali, Japan, New Zealand, or Europe, check your handset is on the eSIM supported phones list and not locked to Telstra, Optus, or Vodafone AU. Phones bought outright from JB Hi-Fi, Officeworks, or Apple directly are usually unlocked. Carrier-financed handsets often are not. HelloRoam covers 185+ countries. The check takes about 30 seconds.
Smartphone
HelloRoam works on eSIM compatible phones from Apple (iPhone XS onwards), Samsung (Galaxy S20 onwards), Google (Pixel 2 onwards), Oppo, and Xiaomi. Your handset must be carrier-unlocked. Telstra, Optus, and Vodafone AU all process unlock requests online for fully paid-off devices, usually within 2 to 5 business days. Phones bought outright from JB Hi-Fi, Officeworks, or directly from Apple are typically unlocked from day one.
- •iPhone 16e, 16, 16 Plus, 16 Pro, 16 Pro Max
- •iPhone 15, 15 Plus, 15 Pro, 15 Pro Max
- •iPhone 14, 14 Plus, 14 Pro, 14 Pro Max
- •iPhone 13, 13 Mini, 13 Pro, 13 Pro Max
- •iPhone 12, 12 Mini, 12 Pro, 12 Pro Max
- •iPhone 11, 11 Pro, 11 Pro Max
- •iPhone XS, XS Max
- •iPhone XR
- •iPhone SE (2nd Gen 2020, 3rd Gen 2022)
iPhones sold in mainland China don't support eSIM. Only certain models sold in Hong Kong and Macau include eSIM. If your iPhone was bought in one of these regions, confirm compatibility before purchasing a plan.
- •Galaxy S25, S25+, S25 Ultra, S25 Edge
- •Galaxy S24, S24+, S24 Ultra, S24 FE
- •Galaxy S23, S23+, S23 Ultra, S23 FE
- •Galaxy S22, S22+, S22 Ultra
- •Galaxy S21, S21+, S21 Ultra
- •Galaxy S20, S20+, S20 Ultra
- •Galaxy Z Fold 7, Z Fold 6, Z Fold 5, Z Fold 4, Z Fold 3, Z Fold 2
- •Galaxy Z Flip 7, Z Flip 7 FE, Z Flip 6, Z Flip 5, Z Flip 4, Z Flip 3
- •Galaxy Note 20, Note 20 Ultra
- •Galaxy A56, A55, A54, A36, A35, A23
- •Galaxy XCover7 Pro
Samsung devices must be carrier-unlocked to use eSIM. Some carrier-sold devices, including those tied to Telstra or Optus, may have eSIM disabled by default.
- •Pixel 10, 10 Pro, 10 Pro XL, 10 Pro Fold
- •Pixel 9, 9a, 9 Pro, 9 Pro XL, 9 Pro Fold
- •Pixel 8, 8a, 8 Pro
- •Pixel Fold
- •Pixel 7, 7a, 7 Pro
- •Pixel 6, 6a, 6 Pro
- •Pixel 5, 5a 5G
- •Pixel 4, 4a, 4a 5G, 4 XL
- •Pixel 3, 3a, 3 XL, 3a XL
- •Pixel 2, 2 XL
Google Pixel devices bought in Australia, Taiwan, and Japan may not support eSIM. Verify your device's compatibility before purchasing a plan.
- •Razr (2025), Razr+ (2025), Razr Ultra (2025)
- •Razr 60, Razr 50, Razr 50 Ultra
- •Razr 40, Razr 40 Ultra
- •Razr 2024, Razr+ 2024, Razr 2022, Razr 2019, Razr 5G
- •Edge 60, Edge 60 Pro, Edge 60 Fusion, Edge 60 Stylus
- •Edge 50, Edge 50 Pro, Edge 50 Ultra, Edge 50 Neo, Edge 50 Fusion
- •Edge 40, Edge 40 Pro, Edge 40 Neo
- •Edge+, Edge+ (2022), Edge+ (2023)
- •Edge (2022), Edge (2023), Edge (2024)
- •Moto G (2024), Moto G (2025)
- •Moto G34, G35, G53, G54, G54 Power, G55, G75, G84, G85, G86
- •Moto G52J 5G, G53J 5G, G53Y 5G
- •Moto G Power (2024), G Power 5G (2024)
- •Moto G Stylus 5G (2023), G Stylus 5G (2024)
- •ThinkPhone 25
Motorola eSIM availability varies by region. Your device must be carrier-unlocked and bought in a region that supports eSIM.
- •Find X8, Find X8 Pro
- •Find X5, Find X5 Pro
- •Find X3, Find X3 Pro
- •Find N2 Flip, Find N5
- •Reno 14, Reno 14 Pro
- •Reno 9A, Reno 6 Pro 5G, Reno 5A
- •A77, A55s 5G
Oppo Find X series global variants support eSIM. Oppo phones are sold at JB Hi-Fi and Officeworks in Australia. Budget Oppo A-series models use physical SIM only. Confirm eSIM on your model.
- •Xiaomi 15, 15 Ultra
- •Xiaomi 14, 14 Pro, 14T, 14T Pro
- •Xiaomi 13, 13 Pro, 13 Lite, 13T, 13T Pro
- •Xiaomi 12T Pro
- •Redmi Note 14 Pro, 14 Pro+, 14 Pro 5G, 14 Pro+ 5G
- •Redmi Note 13 Pro, 13 Pro+
- •Redmi Note 11 Pro 5G
- •Poco X7
Xiaomi 14 and 15 global variants support eSIM. Chinese models do not. Buy from JB Hi-Fi or the Xiaomi AU store. Always check the exact model number for eSIM hardware.
- •Huawei Pura X Foldable
- •Huawei Pura 70 Pro
- •Huawei 80 Pro, 80 Pro+, 80 Ultra
- •Huawei Mate 40 Pro
- •Huawei P40, P40 Pro
Huawei phones have limited eSIM support in Australia due to restricted Google services. Most models use physical SIM only. Check with Telstra or Optus for compatibility.
- •Xperia 1 VII, 1 VI, 1 V, 1 IV
- •Xperia 5 V, 5 IV
- •Xperia 10 VI, 10 V, 10 IV, 10 III Lite
- •Xperia Ace III
Sony Xperia 1 V and Xperia 5 V support eSIM in their global variants. Available from Sony Australia and JB Hi-Fi. Confirm the eSIM model before buying.
- •Honor 400, 400 Pro, 400 Lite
- •Honor 200, 200 Pro
- •Honor 90, Honor 50
- •Honor Magic7 Pro, Magic7 Lite
- •Honor Magic6 Pro, Magic6 Pro RSR
- •Honor Magic5 Pro
- •Honor Magic4 Pro
- •Honor Magic V5, Magic V3, Magic V2, Magic Vs3
- •Honor X8
Honor eSIM works on select flagship models outside China. Budget Honor phones at Amazon AU use physical SIM only. Check the Honor spec page for your model.
- •OnePlus 13, 13R, 13T
- •OnePlus 12
- •OnePlus 11
- •OnePlus Open
OnePlus eSIM works on the 9 series onwards. Buy unlocked from Amazon AU or OnePlus.com. OnePlus phones are not sold through Telstra, Optus, or Vodafone stores.
- •Vivo X200, X200 Pro, X200s, X200 FE
- •Vivo X100 Pro
- •Vivo X90 Pro
- •Vivo V50, V40, V40 Lite
- •Vivo V29, V29 Lite 5G
Vivo eSIM is limited to select flagship X-series global models. Vivo phones at JB Hi-Fi vary by variant. Check the Vivo support page for your exact model.
- •Nokia G60 5G
- •Nokia X30 5G
- •Nokia XR21
Nokia eSIM works on select models. Nokia phones are sold at JB Hi-Fi and Officeworks. Check the Nokia spec page for eSIM on your model before buying.
- •Rakuten Hand 5G
- •Rakuten Hand
- •Rakuten Big, Big-S
- •Rakuten Mini
Rakuten phones are sold only in Japan. They are not available from Australian retailers and do not support Australian network bands.
- •AQUOS R10, R9, R9 Pro, R8, R8 Pro, R8s Pro, R7
- •AQUOS sense9, sense8, sense7, sense7 plus, sense6, sense6s
- •AQUOS sense4 lite
- •AQUOS wish3, wish2, wish
- •AQUOS zero6
- •Simple Sumaho 6
Sharp AQUOS phones are sold only in Japan. They are not available from Australian retailers. eSIM works on select AQUOS models with Japanese carriers only.
- •Fairphone 5
- •Fairphone 4
Fairphone is a European brand not officially sold in Australia. Fairphone 5 supports eSIM in European markets. If you imported one, check Australian band compatibility.
- •Nothing Phone (3)
- •Nothing Phone (3a) Pro
- •Nothing Phone Pro
Nothing Phone (2) and (2a) Plus support eSIM. Buy from Nothing.tech or Amazon AU. Nothing phones work on Telstra, Optus, and Vodafone networks in Australia.
- •TCL 60, 60 XE NxtPaper
- •TCL 50 5G, 50 NxtPaper, 50 Pro NxtPaper
- •TCL 40 XL
TCL eSIM works on select 5G models. TCL phones are available at JB Hi-Fi and Amazon AU. Confirm eSIM on your model spec page before purchasing.
- •Realme 14 Pro+
- •Realme GT 7
Realme eSIM is limited to select GT flagship global variants. Budget Realme at Amazon AU use physical SIM only. Check specs before buying a plan.
- •ASUS Zenfone 12 Ultra
- •ASUS ZenFone Max Pro M1, Max Pro M2
ASUS Zenfone and ROG Phone support eSIM on select models. Buy unlocked from Amazon AU or the ASUS store. They are not sold through Telstra, Optus, or Vodafone.
- •Hammer Explorer PRO
- •Hammer Blade 3, Blade 5G
- •Hammer Construction
- •myPhone NOW eSIM
Hammer rugged phones are a European brand not sold in Australia. eSIM works in select European markets only. Check compatibility if you imported one.
- •T-Mobile Revvl 7
- •T-Mobile Revvl 7 Pro
T-Mobile Revvl devices are sold only in the US and are not available in Australia. These phones do not work on Australian networks.
- •Surface Duo, Duo 2
- •ZTE nubia Flip2
- •Alcatel V3 Ultra
- •Nuu X5
- •DOOGEE V30
- •Gigaset GX4 PRO
- •EVOLVEO StrongPhone G9
- •Gemini PDA 4G+Wi-Fi
- •Razer Edge 5G
eSIM support depends on the exact brand and model. Most budget phones at JB Hi-Fi and Officeworks use physical SIM only. Check your phone spec page for eSIM before buying a plan.
FAQs
eSIM does not run on every phone. The chip must be built into the handset at the factory. eSIM compatible phones include iPhone XS and newer, Samsung Galaxy S20 and newer, and Google Pixel 2 and newer. Budget Android models and phones made before 2018 simply don't have the hardware. HelloRoam works on any eSIM supported phone that is carrier-unlocked and running a current OS version.
Your phone shows eSIM compatibility through its settings. On iPhone, open Settings, tap General, then About, and look for an EID number. On Android, dial *#06# and check whether an EID appears next to your IMEI. An EID confirms the chip is present. Your handset also needs to be carrier-unlocked, not tied to Telstra, Optus, or Vodafone AU, to install a HelloRoam plan.
Old phones cannot use eSIM because the technology requires a dedicated chip built into the device at the factory. Phones released before 2018, including iPhone X and earlier and Samsung Galaxy S10 and earlier, don't have this chip. No software update can add it. To use HelloRoam, you need an e-sim compatible phone from 2018 or later.
iPhones support eSIM from the XS, XS Max, and XR released in September 2018. Every iPhone 11 through 16 model and the SE (2020 and 2022) include eSIM. iPhone X, 8, 7, and 6 have no eSIM hardware. iPhones bought in mainland China lack eSIM on all models. Your iPhone must run iOS 12.1 or later and not be locked to Telstra, Optus, or Vodafone AU to load a HelloRoam plan.
Google Pixel supports eSIM on every model from the Pixel 2 through the Pixel 10, including the Pixel Fold and Pixel 9 Pro series. The GSMA, which sets global eSIM standards, certifies Pixel phones for eSIM use. Pixel 7 and newer can run two eSIMs at once without a physical SIM card. Your Pixel must be carrier-unlocked and not tied to Telstra or Optus to load a HelloRoam travel plan.
The Honor 200 Lite does not support eSIM. Honor limits eSIM to a small number of flagship models sold outside mainland China. Budget and mid-range Honor phones, including the 200 Lite, use a physical SIM card only. If you're heading to Bali or Japan and need data, you'll need an eSIM compatible handset. Browse our full device list to find a compatible option.
The Honor 50 does not support eSIM in most markets. Honor reserves eSIM for select premium models sold outside China. The Honor 50 uses a dual physical SIM tray. If you're travelling to Thailand, Fiji, or New Zealand and need data abroad, you'll need an e SIM compatible device to load a HelloRoam plan.
iPhone 13 supports eSIM on every variant, including the 13 mini, 13 Pro, and 13 Pro Max. Apple made the iPhone 13 the first model to run two active eSIMs at once with no physical SIM card needed. HelloRoam plans work on iPhone 13 across 185+ countries. Your iPhone 13 must not be locked to Telstra, Optus, or Vodafone AU to install a third-party eSIM.
iPhone supports eSIM from the XS, XS Max, and XR released in September 2018. Every iPhone model since then supports eSIM, covering the full iPhone 11 through 16 range. Apple built eSIM into iPhone following GSMA embedded SIM standards. Your iPhone must run iOS 12.1 or later and be carrier-unlocked, not tied to Telstra, Optus, or Vodafone AU, to use HelloRoam.
The Oppo Reno 14 supports eSIM on its global variant. Oppo has added eSIM to select flagship and mid-range models from 2021 onwards. Chinese domestic versions typically leave eSIM out. If you have the international Reno 14, you can pair it with a HelloRoam plan for your next trip to Bali, Vietnam, or Europe. Always confirm your regional model number before buying a plan.
The LG V40 ThinQ does not support eSIM. LG only added eSIM hardware to a handful of models tied to specific US carriers. Most LG phones released before the brand exited smartphones in 2021 use a physical SIM only. If the V40 is your current phone, you'll need to upgrade to an eSIM-ready device to use HelloRoam.
Your phone is eSIM compatible if an EID number appears in its settings. On iPhone, check Settings, General, About, and look for EID. On Android, dial *#06# and see whether an EID appears alongside your IMEI. You can also check Settings, About Phone, then Status. An EID confirms the hardware is present. HelloRoam works on any carrier-unlocked, eSIM-ready handset running a supported OS.
Most phones store between 5 and 10 eSIM profiles but activate only one or two at a time. iPhones before the 13 store up to 8 profiles and run one at a time. iPhone 13 and newer run two active eSIMs at once with no physical SIM needed. Samsung phones typically store 5 to 7 profiles. Switching between stored HelloRoam profiles requires no new QR code scan.
Dual SIM and eSIM are different things. Dual SIM means a phone accepts two SIM cards, whether two physical cards or one physical card plus one eSIM. An e-sim is a digital SIM built into the phone's hardware with no physical card needed. Many modern phones combine one physical slot with one eSIM slot, so you can keep your Telstra or Optus number active while HelloRoam handles your data overseas.
eSIM availability depends on your carrier and handset. In Australia, Telstra, Optus, and Vodafone AU all support eSIM on compatible phones. HelloRoam works across 204+ mobile networks in 185+ countries, independently of your home carrier. Your phone just needs eSIM hardware and a carrier-unlock to get sorted.
The Honor 400 Lite does not support eSIM. Honor reserves eSIM for select international flagship models. Budget devices in the Honor Lite range use physical SIM cards only. If you're planning a trip to Bali, Japan, or New Zealand and want to use HelloRoam, you'll need an eSIM compatible handset. Check our full device list for compatible options.
iPhones from the XS onwards are eSIM compatible, covering every iPhone 11 through 16 model and the SE (2020 and 2022). To confirm your specific model, open Settings, tap General, then About, and look for an EID number. If an EID appears, your iPhone has the hardware. You'll also need iOS 12.1 or later and a carrier-unlocked phone, meaning not locked to Telstra, Optus, or Vodafone AU.
The LG V60 ThinQ supports eSIM only on the T-Mobile US variant. Other regional V60 ThinQ models use physical SIM cards only. LG stopped making smartphones in 2021, so no further software support is coming. If you have the T-Mobile V60 ThinQ, check your lock status before buying a HelloRoam plan and confirm your exact regional model number.
Android phones with eSIM include Samsung Galaxy S20 and newer, Google Pixel 2 and newer, OnePlus 9 and newer, Motorola Razr series, and select Xiaomi, Oppo, and Sony Xperia flagships. eSIM support varies by manufacturer, model, and the region where the handset was sold. Chinese and some Hong Kong variants often drop eSIM even when the global version includes it. Check your exact model before buying a HelloRoam plan.
eSIM compatible devices include smartphones such as iPhone XS and newer and Samsung Galaxy S20 and newer, tablets like iPad Pro from 2018 and iPad Air from 2019, cellular smartwatches from Apple Watch Series 3 onwards, and select Windows 10 and 11 laptops with LTE or 5G. Devices must be carrier-unlocked and not tied to Telstra, Optus, or Vodafone AU to use HelloRoam plans across 185+ countries.
An eSIM cannot be moved to a different phone once it is installed. Your HelloRoam eSIM stays tied to the original device where you activated it. If you swap phones, contact HelloRoam support with your order number and our team can re-issue a new activation code if your plan is still active. Keep your order confirmation email handy so we can find your account quickly.
Switching between your eSIM and a physical SIM is easy. Go to your phone's cellular settings, choose your preferred line as the default data connection, and toggle as needed. No restart is required and no hardware to swap out. You can keep your Telstra or Optus physical SIM in the tray while HelloRoam eSIM handles your data across 185+ countries when you travel.
Smartwatch eSIM plans work with your home carrier account, not with international travel providers like HelloRoam. When you're in Bali, Japan, or London, your Apple Watch connects to your iPhone's HelloRoam eSIM data via Bluetooth for calls, texts, and notifications. Standalone international plans for Apple Watch from Australian carriers typically cost an extra 10 AUD or more per month as a separate add-on.
Cellular iPads and Android tablets with eSIM hardware work with HelloRoam data-only plans. Compatible iPad models include iPad Pro from 2018 onwards, iPad Air from 2019, iPad mini from 2019, and the standard iPad from 2019. Wi-Fi-only tablets have no cellular hardware and cannot use eSIM. Confirm you have the Wi-Fi plus Cellular version before buying a HelloRoam plan.
An eSIM not supported error usually means the handset is carrier-locked to Telstra, Optus, or Vodafone AU, a software update is pending, or the regional variant doesn't include eSIM hardware. Dial *#06# and check whether an EID appears. If no EID shows, the device has no eSIM hardware and cannot be upgraded. Contact HelloRoam support to confirm compatibility before you buy a plan.
To check whether your phone is carrier-unlocked on iPhone, go to Settings, General, About, and look at Carrier Lock. If it reads No SIM restrictions, you're sorted. On Android, insert a SIM from a different network. If the phone connects, it's unlocked. In Australia, Telstra processes unlock requests through My Telstra online or by calling 132 200. Optus handles unlocks through the My Optus app or by calling 133 937. Vodafone AU processes requests via your My Vodafone account. All three typically take 2 to 5 business days for fully paid-off devices. Phones bought outright from JB Hi-Fi, Officeworks, or Apple directly arrive unlocked with no wait needed.
If your eSIM is not being recognised, restart your phone and install any pending software updates first. Then confirm the eSIM profile is set to active in your cellular settings. Most recognition issues clear up after a restart. If the problem continues, contact HelloRoam support with your device model and order number. Our team can re-verify or re-issue your activation code.
To check if your phone is carrier-unlocked, open Settings, tap General, then About, and scroll to Carrier Lock. If it reads No SIM restrictions, your handset is unlocked and ready for a HelloRoam eSIM. You can also dial *#06# to display your IMEI alongside an EID. On Android, go to Settings, Connections, SIM Card Manager and look for a carrier lock indicator. If your phone is locked, contact Telstra via My Telstra or 132 200, Optus via My Optus app or 133 937, or Vodafone AU via My Vodafone online. Each carrier unlocks fully paid-off devices within 2 to 5 business days at no charge. Phones bought outright at JB Hi-Fi or Officeworks are unlocked from purchase.
To check if an iPhone is carrier-unlocked, open Settings, tap General, then About, and look for Carrier Lock near the bottom of the screen. If it reads No SIM restrictions, your iPhone is unlocked. A second method: insert a SIM from a different carrier. If it connects, the phone is unlocked. You can also dial *#06# to view your IMEI and check eSIM chip status via EID. Your iPhone must be carrier-unlocked to install a HelloRoam eSIM plan.
iPhone 11 eSIM is fully supported on all three models: iPhone 11, iPhone 11 Pro, and iPhone 11 Pro Max. Apple added eSIM to the iPhone XS and XR in 2018, and every iPhone from the 11 series onwards includes it. Your iPhone 11 eSIM setup requires iOS 12.1 or later and a carrier-unlocked device. The iPhone 11 runs one physical nano-SIM alongside an eSIM, so your Telstra or Optus number stays active while HelloRoam handles travel data in 185+ countries.
Popular eSIM Destinations
Sources
- Apple — eSIM Supported Devices(Accessed April 2026)
- Google — Phones That Support eSIM(Accessed April 2026)
- Samsung — eSIM Supported Devices(Accessed April 2026)