How to Add eSIM to
iPhone & iPad
On your iPhone, open Settings, tap Mobile Data, then tap Add eSIM to kick off the setup.
Tap Install with QR Code if the QR code is ready on another screen.
eSIM Manual code
12568050
Choose Install Manually if scanning isn't an option, then type in your SM-DP+ address and code.
Pick your installation method
Before starting QR code installation, read these:
- •Show the QR code on a second device or printout. Your iPhone camera can't scan its own screen.
- •Keep a stable Wi-Fi connection running the whole time.
- •Each QR code works once only. Keep it to yourself.
- •Don't delete the eSIM from your iPhone. An eSIM is not transferable once it's installed.
Before starting manual installation, read these:
- •Each activation code is single-use and works only once.
- •Keep a stable Wi-Fi connection running the whole time.
- •Don't delete the eSIM from your iPhone. An eSIM is not transferable once installed, so deleting it means the plan is gone.
Enter Activation Code
1234 5678 9012
Let's get you set up
Our team is online 24/7 if you need a hand at any point during setup.
- 01Open your email
Pull up your HelloRoam confirmation email on a laptop or second phone so the QR code is easy to scan.
- 02Open Mobile Data settings
On your iPhone, go to Settings > Mobile Data and tap Add eSIM.
- 03Follow the steps
Scan the QR code or enter the manual code, then follow the prompts until setup finishes.
Install eSIM via QR Code
Install eSIM via Activation Code
Active eSIM
This iPhone is ready to activate a HelloRoam eSIM.
1. Scan the QR code
Hold your iPhone camera over the QR code in your HelloRoam email displayed on a second screen. Setup kicks off automatically.
Mobile Data setup
complete
2. Setup complete
Your HelloRoam plan is installed on your iPhone.
Data Plan Labels
3. Label your data plan
Give your HelloRoam line a recognisable name, like "HelloRoam Bali" or "HelloRoam Japan", so it's easy to find later.
Default line
4. Set your default call line
Pick Primary so your home carrier line still handles calls and texts to your Australian number.
Mobile Data
5. Set data line
Set HelloRoam as Secondary for data. Keep Allow Mobile Data Switching off to avoid unexpected charges on your home line.
Install eSIM via QR Code
Install eSIM via Activation Code
Scan QR code
1. Open Settings
Open Settings. Tap Mobile Data, then Add eSIM, then Use QR Code, then Enter Details Manually.
Enter Activation Code
2. Enter your activation details
Grab the SM-DP+ address and Activation Code from your HelloRoam email and paste them into the fields. Tap Next.
Active eSIM
This iPhone is ready to activate a HelloRoam eSIM.
3. eSIM profile installs
Your iPhone starts downloading the eSIM profile straight after you confirm the code.
Mobile Data setup
complete
4. Installation complete
Your HelloRoam plan is now installed on your iPhone. Easy as.
Data Plan Labels
5. Name your data plan
Name the HelloRoam line something easy to recognise, like "HelloRoam Bali" or "HelloRoam UK", so it stands out from your home line.
Default line
6. Pick your default call line
Pick Primary so calls and texts still go through your Australian mobile number.
Mobile Data
7. Set data line
Set HelloRoam as Secondary for data. Keep Allow Mobile Data Switching turned off to avoid surprise charges from your home carrier.
Activate your HelloRoam eSIM on iPhone
Good to know first:
- •Plans set to automatic activation go live when you land. Don't stress if data isn't working before you board.
- •Flip on airplane mode, then reconnect to Wi-Fi before you install. This stops your home carrier (Telstra, Optus, or Vodafone) from charging you.
- •Save this guide as a PDF so you can follow along offline once you touch down.
Open Settings on your iPhone, tap Mobile Data, and find your HelloRoam line.
Switch the HelloRoam line on and set Data Roaming to ON so it connects when you touch down.
Your HelloRoam e-sim is live. You've got data across 185+ countries on local networks with no extra charges.
All sorted. Your plan is live and ready to use.
Your data is live right now. No extra charges, no contracts, no drama.
What is an eSIM? How it works.
An eSIM is a digital SIM built into your phone. Scan a QR code to install it and you're online in minutes. Step-by-step guide
Unlimited data
Up to 5G support
Hotspot sharing
1.
Look for a signal bar at the top of your iPhone screen. Even one bar means your eSIM is connected.
2.
Go to Settings, tap Mobile Data, select your HelloRoam line, and confirm Data Roaming is ON.
FAQs
Digital SIM technology is supported on iPhone XS, iPhone XS Max, iPhone XR, and all newer models including iPhone 11, 12, 13, 14, 15, and 16 series released from September 2018 onwards.
Yes! You can install your plan manually without a QR code on iPhone. Go to Settings > Cellular > Add Cellular Plan > Enter Details Manually.
If you don't see the 'Add Cellular Plan' option on your iPhone, verify these 4 requirements: (1) Your iPhone model is compatible, (2) Your iOS version is 12.1 or later, (3) Your device is carrier-unlocked, (4) You're not in a restricted region.
Yes! iPhone supports Dual SIM Dual Standby (DSDS) with one physical nano-SIM and one digital profile active simultaneously since iPhone XS.
Switch between your digital and physical SIM on iPhone by navigating to Settings > Cellular. You'll see both lines listed as separate entries.
Yes, iPhone 14 fully supports digital SIM technology with enhanced capabilities. All iPhone 14 models can store up to 8 profiles and have 2 active simultaneously.
Install your plan on iPhone 15 in 3 steps: (1) Go to Settings > Cellular > Add eSIM, (2) Select 'Use QR Code' and scan, or 'Enter Details Manually', (3) Tap 'Add Cellular Plan'.
iPhone 16 series includes advanced digital connectivity: stores up to 8 profiles, activates 2 simultaneously, supports Quick Transfer, and includes improved 5G connectivity.
If your iPhone won't scan the QR code, try these fixes: Clean camera lens, display QR at full brightness, hold 6-12 inches away, ensure good lighting, or use manual installation.
Plan activation on iPhone typically takes 2-10 minutes depending on your WiFi connection speed and network conditions.
Yes! Digital SIM works on iPad models released from 2018 onwards including iPad Pro, iPad Air, iPad, and iPad mini with cellular capability.
Delete your plan from iPhone: Settings > Cellular > tap the line > 'Remove Cellular Plan' > Confirm. WARNING: Once deleted, you cannot restore the same profile.
Rename your plan: Settings > Cellular > tap the line > 'Cellular Plan Label' > choose preset or create 'Custom Label'.
iPhone can store up to 8 digital profiles simultaneously starting from iPhone XS. However, you can only have 2 profiles active at the same time.
Yes, you must enable Data Roaming for your HelloRoam plan to work when traveling abroad. Go to Settings > Cellular > [Your Line] > toggle 'Data Roaming' to ON.
Select network manually: Settings > Cellular > [Your Line] > 'Network Selection' > turn OFF 'Automatic' > select preferred network from list.
Yes, your iPhone must be carrier-unlocked to install and use digital SIM from HelloRoam or any third-party provider.
Set your plan as primary: Settings > Cellular > 'Cellular Data' > select your HelloRoam line.
Yes! Transfer your plan using Quick Transfer during iPhone setup (iPhone XS or newer, iOS 16+). Select 'Transfer eSIMs' when prompted.
Reset network settings: Settings > General > Transfer or Reset iPhone > Reset > 'Reset Network Settings'. This erases WiFi passwords but NOT your profiles.
Yes, you can use any VPN app with HelloRoam on iPhone without restrictions. VPN works smoothly over your connection.
Yes, iMessage works perfectly with your plan on iPhone. Your iMessage identity remains linked to your Apple ID.
No, iOS updates do NOT delete or affect your installed profiles on iPhone. Your plans remain active after software updates.
WiFi calling availability depends on your home carrier's support for digital WiFi calling—it's controlled by your primary carrier, not HelloRoam.
Airplane mode disables ALL cellular connections. To use data in airplane mode, enable Airplane Mode then turn WiFi ON separately.
Check data usage: Settings > Cellular > scroll to 'Cellular Data' section > view usage per app under your line.
Access cellular settings: Settings > Cellular (or 'Mobile Data'). Here you'll find all controls for managing your eSIM.
Try these troubleshooting steps: Verify Data Roaming is ON, restart iPhone, toggle line OFF then ON, select network manually, reset network settings.
No, iPhone and Apple Watch use separate cellular profiles that cannot be shared. Apple Watch requires its own cellular plan.
Check compatibility: Settings > General > About > 'Model Number' should be iPhone XS or newer. Also check Settings > Cellular for 'Add Cellular Plan' option.
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