How to Install eSIM on
iPhone and iPad
On your iPhone, open Settings, tap Cellular, then tap Add Cellular Plan to start the eSIM setup.
If the QR code is open on another screen or device, tap Install with QR Code to scan it.
eSIM Activation Code
12568050
Tap Install Manually if you can't scan the QR code, then enter the SM-DP+ address and activation code.
How do you want to install your eSIM?
A few things to keep in mind before you start QR code installation:
- •Show the QR code on a second screen or print it out. You cannot scan it from the same phone.
- •Stay on a stable Wi-Fi connection throughout the process.
- •Each QR code is single-use. Keep it private.
- •Do not delete the eSIM from your device. An eSIM is not transferable once it is installed.
A few things to keep in mind before you start manual installation:
- •Each activation code works only once, so keep it safe.
- •Stay on a stable Wi-Fi connection throughout the process.
- •Do not remove the eSIM from your device. An eSIM is not transferable once installed, and deleting it means buying a new plan.
Enter Activation Code
1234 5678 9012
Get set up in three steps
Our team is available 24/7 if you need a hand at any point during installation.
- 01Find your confirmation email
Open your HelloRoam confirmation email on a second device or computer so you can scan the QR code with your iPhone.
- 02Open Cellular settings
On your iPhone, go to Settings > Cellular and tap Add eSIM to begin.
- 03Complete the setup
Scan the QR code or enter the activation code manually, then follow the on-screen prompts to finish.
Activate eSIM with a QR Code
Activate eSIM with a Manual Code
Active eSIM
This iPhone is ready to add a HelloRoam eSIM plan.
1. Aim at the QR code
Point your iPhone camera at the QR code in your HelloRoam email on a second screen. Installation starts on its own.
Setup done
you're ready
2. Installation done
Your HelloRoam plan is installed on your iPhone and ready to activate.
Data Plan Labels
3. Name your data plan
Give your HelloRoam line a name you'll recognise, like "HelloRoam USA", so it's easy to find later.
Default line
4. Default call line
Pick Primary so your existing number still handles calls and messages from family and colleagues.
Cellular Data
5. Choose data line
Set HelloRoam as Secondary for data. Turn off Allow Mobile Data Switching to prevent your iPhone from falling back to your home carrier.
Activate eSIM with a QR Code
Activate eSIM with a Manual Code
Scan the QR code
1. Open iPhone Settings
Open Settings. Tap Cellular, then Add eSIM or Add Data Plan, then Use QR Code, then Enter Details Manually.
Enter Activation Code
2. Enter your details
Paste the SM-DP+ address and Activation Code from your HelloRoam email into the matching fields. Tap Next.
Active eSIM
This iPhone is ready to add a HelloRoam eSIM plan.
3. eSIM profile installs
Your iPhone will begin downloading the eSIM profile. The process starts on its own after you confirm the code.
Setup done
you're ready
4. Installation done
Your HelloRoam plan is installed on your iPhone and ready to activate for your trip.
Data Plan Labels
5. Name your data plan
Give your HelloRoam line a name so you can tell it apart from your home carrier (for example, "HelloRoam USA" or "HelloRoam Mexico").
Default line
6. Default call line
Pick Primary so your existing number stays active for calls and messages.
Cellular Data
7. Choose data line
Choose Secondary for your HelloRoam data line. Keep Allow Mobile Data Switching turned off to avoid unexpected charges from your home carrier.
Activate your HelloRoam eSIM on iPhone
Good to know before you start:
- •Automatic-activation plans go live when you land at your destination. Data will not work before you travel.
- •Turn on airplane mode, then reconnect to Wi-Fi so your Bell, Rogers, or Telus plan does not charge you during setup.
- •Save this guide as a PDF so you can follow along offline once you arrive.
Open Settings on your iPhone and tap Cellular. Find your HelloRoam line in the list.
Tap your HelloRoam line, turn it on, and set Data Roaming to ON so your plan works when you land.
Your HelloRoam eSIM is active. You now have data in 185+ countries with no extra fees.
All set. Your plan is live and ready when you arrive.
Start using data right away. No extra charges, no daily fees, no surprises.
What is an eSIM and how does it work?
An eSIM is a built-in digital SIM card. Scan a QR code to load a data plan on your iPhone in minutes. Step-by-step guide
Unlimited plans available
5G speeds supported
Wi-Fi hotspot included
1.
Check the status bar at the top of your iPhone for at least one signal bar from your HelloRoam line.
2.
Open Settings, tap Cellular, select your HelloRoam line, and confirm Data Roaming is ON.
FAQs
Digital SIM technology is supported on iPhone XS, iPhone XS Max, iPhone XR, and all newer models including iPhone 11, 12, 13, 14, 15, and 16 series released from September 2018 onwards.
Yes! You can install your plan manually without a QR code on iPhone. Go to Settings > Cellular > Add Cellular Plan > Enter Details Manually.
If you don't see the 'Add Cellular Plan' option on your iPhone, verify these 4 requirements: (1) Your iPhone model is compatible, (2) Your iOS version is 12.1 or later, (3) Your device is carrier-unlocked, (4) You're not in a restricted region.
Yes! iPhone supports Dual SIM Dual Standby (DSDS) with one physical nano-SIM and one digital profile active simultaneously since iPhone XS.
Switch between your digital and physical SIM on iPhone by navigating to Settings > Cellular. You'll see both lines listed as separate entries.
Yes, iPhone 14 fully supports digital SIM technology with enhanced capabilities. All iPhone 14 models can store up to 8 profiles and have 2 active simultaneously.
Install your plan on iPhone 15 in 3 steps: (1) Go to Settings > Cellular > Add eSIM, (2) Select 'Use QR Code' and scan, or 'Enter Details Manually', (3) Tap 'Add Cellular Plan'.
iPhone 16 series includes advanced digital connectivity: stores up to 8 profiles, activates 2 simultaneously, supports Quick Transfer, and includes improved 5G connectivity.
If your iPhone won't scan the QR code, try these fixes: Clean camera lens, display QR at full brightness, hold 6-12 inches away, ensure good lighting, or use manual installation.
Plan activation on iPhone typically takes 2-10 minutes depending on your WiFi connection speed and network conditions.
Yes! Digital SIM works on iPad models released from 2018 onwards including iPad Pro, iPad Air, iPad, and iPad mini with cellular capability.
Delete your plan from iPhone: Settings > Cellular > tap the line > 'Remove Cellular Plan' > Confirm. WARNING: Once deleted, you cannot restore the same profile.
Rename your plan: Settings > Cellular > tap the line > 'Cellular Plan Label' > choose preset or create 'Custom Label'.
iPhone can store up to 8 digital profiles simultaneously starting from iPhone XS. However, you can only have 2 profiles active at the same time.
Yes, you must enable Data Roaming for your HelloRoam plan to work when traveling abroad. Go to Settings > Cellular > [Your Line] > toggle 'Data Roaming' to ON.
Select network manually: Settings > Cellular > [Your Line] > 'Network Selection' > turn OFF 'Automatic' > select preferred network from list.
Yes, your iPhone must be carrier-unlocked to install and use digital SIM from HelloRoam or any third-party provider.
Set your plan as primary: Settings > Cellular > 'Cellular Data' > select your HelloRoam line.
Yes! Transfer your plan using Quick Transfer during iPhone setup (iPhone XS or newer, iOS 16+). Select 'Transfer eSIMs' when prompted.
Reset network settings: Settings > General > Transfer or Reset iPhone > Reset > 'Reset Network Settings'. This erases WiFi passwords but NOT your profiles.
Yes, you can use any VPN app with HelloRoam on iPhone without restrictions. VPN works smoothly over your connection.
Yes, iMessage works perfectly with your plan on iPhone. Your iMessage identity remains linked to your Apple ID.
No, iOS updates do NOT delete or affect your installed profiles on iPhone. Your plans remain active after software updates.
WiFi calling availability depends on your home carrier's support for digital WiFi calling—it's controlled by your primary carrier, not HelloRoam.
Airplane mode disables ALL cellular connections. To use data in airplane mode, enable Airplane Mode then turn WiFi ON separately.
Check data usage: Settings > Cellular > scroll to 'Cellular Data' section > view usage per app under your line.
Access cellular settings: Settings > Cellular (or 'Mobile Data'). Here you'll find all controls for managing your eSIM.
Try these troubleshooting steps: Verify Data Roaming is ON, restart iPhone, toggle line OFF then ON, select network manually, reset network settings.
No, iPhone and Apple Watch use separate cellular profiles that cannot be shared. Apple Watch requires its own cellular plan.
Check compatibility: Settings > General > About > 'Model Number' should be iPhone XS or newer. Also check Settings > Cellular for 'Add Cellular Plan' option.
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