Refund Policy
Last Updated October 2023
Table of Contents
1. Introduction
At HelloRoam, we value your experience and offer refunds under certain conditions.
Refund Eligibility
- • Unused eSIM data packages.
- • Technical issues not fixed by our support team.
- • Cancellation within 14 days of purchase.
- • Proof of purchase required.
Conditions ApplyProcessing Time 7-10 business days
2. Eligibility for Refund
We understand problems can happen. Here are common situations that qualify for refunds.
Common Issues
- • eSIM activation failed.
- • Incorrect data plan applied.
- • Service not available in chosen region.
- • Customer support unable to resolve issue.
Resolution FirstVerification Required
3. Common Issues
Our refund policy depends on customer satisfaction and service quality.
Non-refundable issues
- • Used data packages.
- • Change of travel plans.
- • Expired eSIM packages.
- • User error (non-technical).
Terms ApplyRefund Basis
4. Refund Process
1
Submit a Request
Contact our support team with your refund request and purchase details.
2
Verification
Our team will verify your request according to our eligibility terms.
3
Approval
Once approved, we’ll initiate the refund process.
4
Receive Your Refund
Refunds are processed in 7–10 business days to your original payment method.
Important Notices
• Refunds are subject to eligibility conditions.
• Processing times may vary by your bank.
• Contact support for any unresolved issues.
• Keep all purchase confirmations for verification.
• Partial refunds may be offered at our discretion.
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