Refund Policy
अंतिम बार update: मई 2026
विषय सूची
1. Full Refund: Unactivated eSIM
Bangkok की trip cancel हो गई या USA का plan बाद के लिए postpone करना पड़ा? कोई बात नहीं। HelloRoam eSIM जो अभी तक activate नहीं हुई है, उस पर full refund मिलता है। याद रखें: एक बार device पर install होने के बाद eSIM दूसरे device पर transfer नहीं होती।
Eligibility की शर्तें:
- • eSIM has not been activated or installed on a device
- • Refund request submitted within 6 months of purchase
- • QR code has not been scanned
- • No data has been used
2. Device Compatibility Issues
अगर आपका phone eSIM support नहीं करता, या किसी carrier पर locked है जिससे हमारी service use नहीं हो सकती, तो आपको full refund मिलता है। Hardware की limitation के लिए हम आपको penalize नहीं करते।
आम Compatibility समस्याएं:
- • Device does not support eSIM technology
- • Device is locked to a specific carrier
- • Software or firmware compatibility blocks activation
- • Regional device restrictions prevent use
3. Service or Connection Issues
अगर setup guide follow करने के बाद भी connect नहीं हो पा रहे, या coverage area में बड़ी service disruption है, तो partial या full refund मिल सकता है। Support से संपर्क करें, हम जांच करेंगे।
Qualifying Service समस्याएं:
- • Cannot connect to network after correct eSIM installation
- • Major service disruptions in HelloRoam coverage areas
- • Data speeds consistently below our advertised minimums
- • Total service failure within coverage zones
4. How to Request a Refund
Support से संपर्क करें
अपना order number और समस्या के साथ email या live chat से contact करें
जानकारी दें
रिफंड की वजह बताएं और जरूरी details share करें
Case Review
हमारी team 24-48 घंटों में आपके case की review करेगी और सीधे जवाब देगी
रिफंड मिला
Approved रिफंड original payment method पर वापस भेजा जाएगा
5. EU and EEA Statutory Withdrawal Right
If you live in the EU or EEA, consumer law gives you a 14-day right to cancel a distance purchase. This right starts on the date you buy your eSIM plan.
This right ends when you activate the eSIM. By scanning the QR code, you agree to start the service right away and accept that you give up your withdrawal right for that plan.
If you have not activated your eSIM, you can request a full refund within 14 days of purchase. No reason needed.
To withdraw, email help@helloroam.com with your order number and the words 'I wish to withdraw from my purchase.' We will process your refund within 14 days.
6. UK Consumer Rights
UK consumers have similar 14-day cancellation rights under the Consumer Contracts Regulations 2013. The same conditions apply: activation ends the cancellation period.
7. Refund Processing Times
We process approved refunds as fast as possible. Here is what to expect.
- EU and EEA: Refund within 14 days of your cancellation request.
- United Kingdom: Refund within 14 days of your cancellation request.
- All other regions: Refund within 5 to 10 business days.
All refunds go back to the payment method you used at checkout. Stripe processes the return, which may add 1 to 3 business days depending on your bank.
Important Refund Information
• Refunds go back to the original payment method used at checkout
• Processing times vary by payment provider, typically 5-10 business days
• Administrative fees may apply for some refund types
• Refund eligibility may depend on third-party carrier policies
• All refund requests must include proof of purchase (your order confirmation email)
Questions About a Refund?
Our support team is ready to help with refund questions or any issue with your eSIM plan. Reach us by email or start a live chat, and we'll get back to you fast.
App download करें HelloRoam App
बेहतरीन eSIM experience के लिए HelloRoam app download करें। Plans manage करें, data usage देखें, और चलते-फिरते support पाएं। iPhone और Android दोनों पर काम करता है।
