Palautuskäytäntö
Viimeksi päivitetty: Toukokuu 2026
Sisältö
1. Full Refund: Unactivated eSIM
Varatasit matkan Thaimaahan mutta suunnitelmat muuttuivat? Ostit Japanin eSIMin väärille päiville? Voit saada täyden palautuksen kaikista HelloRoamin eSIM-paketeista, joita ei ole aktivoitu. Muista: kerran laitteeseen asennettu eSIM ei ole siirrettävissä toiseen laitteeseen.
Kelpoisuusvaatimukset:
- • eSIM has not been activated or installed on a device
- • Refund request submitted within 6 months of purchase
- • QR code has not been scanned
- • No data has been used
2. Device Compatibility Issues
Jos laitteesi ei tue eSIM-teknologiaa tai on operaattorilukkiutunut eikä palvelun käyttö onnistu, olet oikeutettu täyteen palautukseen.
Yleisimmät yhteensopivuusongelmat:
- • Device does not support eSIM technology
- • Device is locked to a specific carrier
- • Software or firmware compatibility blocks activation
- • Regional device restrictions prevent use
3. Service or Connection Issues
Jos koet jatkuvia yhteysongelmia, jotka estävät palvelun käytön asianmukaisen asennusohjeen noudattamisen jälkeen, palautus on mahdollinen.
Hyväksyttävät palveluongelmat:
- • Cannot connect to network after correct eSIM installation
- • Major service disruptions in HelloRoam coverage areas
- • Data speeds consistently below our advertised minimums
- • Total service failure within coverage zones
4. How to Request a Refund
Ota yhteyttä tukeen
Ota yhteyttä sähköpostilla tai chatilla tilaustietojesi kanssa
Anna tiedot
Kerro palautuksen syy ja mahdolliset lisätiedot
Tarkistus ja hyväksyntä
Käsittelemme pyyntösi 24-48 tunnin kuluessa
Vastaanotat palautuksen
Palautus käsitellään alkuperäiselle maksutavalle
5. EU and EEA Statutory Withdrawal Right
If you live in the EU or EEA, consumer law gives you a 14-day right to cancel a distance purchase. This right starts on the date you buy your eSIM plan.
This right ends when you activate the eSIM. By scanning the QR code, you agree to start the service right away and accept that you give up your withdrawal right for that plan.
If you have not activated your eSIM, you can request a full refund within 14 days of purchase. No reason needed.
To withdraw, email help@helloroam.com with your order number and the words 'I wish to withdraw from my purchase.' We will process your refund within 14 days.
6. UK Consumer Rights
UK consumers have similar 14-day cancellation rights under the Consumer Contracts Regulations 2013. The same conditions apply: activation ends the cancellation period.
7. Refund Processing Times
We process approved refunds as fast as possible. Here is what to expect.
- EU and EEA: Refund within 14 days of your cancellation request.
- United Kingdom: Refund within 14 days of your cancellation request.
- All other regions: Refund within 5 to 10 business days.
All refunds go back to the payment method you used at checkout. Stripe processes the return, which may add 1 to 3 business days depending on your bank.
Important Refund Information
• Refunds go back to the original payment method used at checkout
• Processing times vary by payment provider, typically 5-10 business days
• Administrative fees may apply for some refund types
• Refund eligibility may depend on third-party carrier policies
• All refund requests must include proof of purchase (your order confirmation email)
Questions About a Refund?
Our support team is ready to help with refund questions or any issue with your eSIM plan. Reach us by email or start a live chat, and we'll get back to you fast.
Lataa HelloRoam-sovellus
Lataa sovellus parasta eSIM-kokemusta varten. Hallinnoi pakettejasi, seuraa kulutusta ja saat tukea liikkeellä ollessasi.
