Refund Policy
Last Updated October 2023
Table of Contents
1. Introduction
At HelloRoam, we value your experience and offer refunds under specific conditions.
Eligibility for Refund
- • Unused eSIM data packages.
- • Technical issues not resolved by our support team.
- • Cancellation within 14 days of purchase.
- • Proof of purchase required.
2. Refund Eligibility
We understand that issues may occur. Here are common scenarios eligible for refunds.
Common Issues
- • eSIM activation failure.
- • Incorrect data plan applied.
- • Service unavailable in selected region.
- • Customer service unable to resolve the issue.
3. Common Issues
Our refund policy is based on customer satisfaction and service quality.
Non-refundable matters
- • Used data bundles.
- • Change of travel plans.
- • Expired eSIM packages.
- • User error (non-technical).
4. Refund Process
Submit a Request
Contact our support team with your refund request and purchase details.
Verification
Our team will verify your request based on our eligibility criteria.
Approval
Once approved, we’ll start the refund process.
Receive Your Refund
Refunds are processed within 7–10 working days to your original payment method.
Important Notices
• Refunds are subject to eligibility criteria.
• Processing times may vary depending on your bank.
• Contact support for any unresolved issues.
• Keep all purchase confirmations for verification.
• Partial refunds may be offered at our discretion.
Stay Connected Wherever You Travel
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