eSIM setup · every phone
Installation Guide
Your HelloRoam eSIM installs in under 5 minutes on any compatible phone. No SIM card swap, no shop visits, no waiting for the post. Pick your device below, and we'll walk you through every step to get connected.
Pick Your Device
Every phone brand has a slightly different menu. Choose your device below for screenshots and the exact steps to follow.
Get Connected in Three Steps
Before you fly
Check your emailFind your HelloRoam confirmation email and open it on a second device, so you can scan the QR code with your phone's camera.
Before you fly
Scan the QR codeOpen Settings, then Mobile Data (iPhone) or Connections (Android). Tap Add e-SIM and point your camera at the QR code from your email.
When you land
Switch on data roamingSelect your new HelloRoam line in Settings and switch Data Roaming on. You'll connect to local networks the moment you land.
Before You Get Started
You'll need an unlocked phone that supports e SIM technology. Most iPhones from the XS onwards and most Android phones from 2020 onwards are compatible, though it's worth checking your device settings for an Add eSIM option first. You'll also need a Wi-Fi connection during setup, since the eSIM profile downloads over the internet. Keep your HelloRoam confirmation email open on a second device, like a laptop or tablet, so you can scan the QR code with your phone.
Not sure if your phone supports eSIM? Check compatible devicesWe're here whenever you need us.
Still stuck? Our team is here 24/7 on email, WhatsApp, live chat and in the app.
We've got your back wherever you go.
Need help at any point? Our live chat is here 24/7 to get you sorted.
