Terms & Conditions
Last Updated October 2023
Table of Contents
1. Introduction
Welcome to HelloRoam! These terms and conditions set out the rules for using our eSIM services.
By using our services, you agree to abide by these terms.
If you do not agree, please refrain from using them.
Key Points
- •Instant eSIM activation available.
- •Coverage in over 190 countries.
- •Reliable 24/7 customer support.
2. User Accounts
User Accounts
Users must create an account to access certain features.
Users must provide accurate information during registration.
- • Users must provide accurate information during registration.
- • Keep account details secure and confidential.
- • Users are responsible for all activity on their account.
- • Notify HelloRoam straight away of any unauthorised use.
Note: Guest purchases are available but limited in features.
User Responsibilities
User Responsibilities
- • Comply with all relevant laws and regulations.
- • Use the service for personal, non‑commercial purposes only.
- • Don’t engage in any activity that disrupts the service.
- • Avoid sharing account access with others.
Our Protections
- • We reserve the right to modify or end services.
- • HelloRoam may suspend accounts for violations.
- • We protect user data in line with our privacy policy.
- • Fraudulent activities are subject to legal action.
3. Using Our Services
Using Our Services
1
Step 1: Select Your Plan
Select a data plan for your trip.
2
Step 2: Install eSIM
Follow the instructions to install your eSIM.
3
Step 3: Activate and Connect
Activate your eSIM and enjoy global coverage.
4
Step 4: Manage via App
Manage your account and usage via our app.
Purchase Terms
- All purchases are final and non-refundable.
- Ensure device compatibility before purchase.
- Keep your payment details secure.
- Review all charges linked to your plan.
- Contact support for billing queries.
Device Compatibility
- • Our eSIM works with most modern devices.
- • Check device specifications for eSIM support.
- • Certain features may need specific OS versions.
Service Delivery
eSIM delivery is instant after purchase.
Ensure a stable internet connection for activation.
Check your email for confirmation and steps.
Contact support regarding delivery issues.
4. Payments and Pricing
Payment Methods
Express Checkout: Pay quickly using supported digital wallets.
Express Checkout
- • Pay quickly using supported digital wallets.
Card Payments
- • We accept major credit and debit cards.
Pricing Information
Prices are shown in USD unless stated otherwise.
Additional taxes may apply depending on location.
Indirect taxes include VAT, GST and other regional taxes.
Data Storage
User data is stored securely per regulations.
Access to personal data is restricted to authorised staff.
Data kept only as long as needed for service.
Users may request data deletion per our policy.
Promotional Offers
- Promotions are subject to availability and terms.
- Discounts cannot be combined with other offers.
- Promo codes must be added at checkout.
- Promotions valid for a limited time only.
- HelloRoam reserves the right to amend promotions.
5. Term & Termination
Service Duration
Data plans remain valid for the specified duration after activation.
Unused data expires at the end of the plan term.
Termination Conditions
Users may end service at any time via the app.
HelloRoam may end services for violations.
Post-Termination
Access to eSIM services ends upon termination.
Reactivation may incur additional charges.
6. User Obligations
User Obligations
- Provide accurate and up-to-date information.
- Use services in line with these terms.
- Do not misuse the service for unlawful activities.
- Report any service issues swiftly.
- Keep account credentials confidential.
- Respect the rights of other users and third parties.
Promotional Rules
Join promotions legally and ethically.
Follow the specific terms for each offer.
Service Suspension
Service may be suspended for non-compliance.
Suspensions may result from payment issues.
Users will be informed of suspensions via email.
Resolving issues may lift suspensions.
7. Service Availability
Service Availability
HelloRoam aims to deliver uninterrupted service.
Service interruptions may occur due to maintenance.
Users will be notified of planned downtime.
Unlimited Plans
Unlimited plans are subject to fair usage policies.
Excessive use may result in reduced speeds.
Fair usage terms are provided in plan details.
Guarantee Conditions
- Service continuity is not guaranteed during outages.
- Refunds aren’t issued for minor interruptions.
- Contact support for major service issues.
8. Warranties & Guarantees
Statutory Rights
These terms do not affect your statutory rights under applicable law.
No Warranties
HelloRoam provides services on an "as is" basis without warranties.
Service Discontinuation
HelloRoam reserves the right to discontinue services with prior notice.
9. Intellectual Property
Intellectual Property
All content and software are owned by HelloRoam and its licensors.
Usage Restrictions
Users must not copy or distribute HelloRoam content without consent.
10. Refund Policy
Refund Policy
Users may cancel before activation.
Refunds are processed per our policy terms.
Eligibility
- Refunds apply only to unused plans.
- Requests must be submitted within 14 days of purchase.
- Proof of purchase is required for all refund requests.
Partial Refunds
- Partial refunds may be offered under certain conditions.
- Contact support to check partial refund eligibility.
Device Compatibility
Ensure your device is compatible before purchase, as refunds are not issued for incompatibility.
11. Limitation of Liability
Limitation of Liability
HelloRoam accepts no liability for indirect loss.
Liability is limited to the amount paid for the service.
Users are liable for actions under their account.
Indemnity
Users agree to indemnify HelloRoam against claims from third parties.
Indemnity includes breaches of these terms and unlawful use.
12. Governing Law
Governing Law
These terms are governed by the laws of the jurisdiction in which HelloRoam operates.
All disputes shall fall under the exclusive jurisdiction of HelloRoam’s local courts.
Users retain rights under mandatory local laws.
Legal Compliance
Users must comply with all applicable laws and regulations.
13. Data Protection
Data Protection
HelloRoam is committed to protecting user data.
Data is processed in line with our privacy policy.
For more details, see our Privacy Policy at /privacy.
14. General Provisions
General Provisions
HelloRoam may update these terms with notice.
- Continued use means you accept the changes.
- Users should review the terms regularly.
Assignment
Users may not assign rights or obligations without HelloRoam's consent.
Severability
If any part of these terms is found invalid, the rest remain effective.
Waiver
Not enforcing any part does not waive rights.
Language
These terms are provided in English. Translations are for reference only.
Contact Us
Support: help@helloroam.com
Legal: admin@helloroam.com
Privacy: admin@helloroam.com
Business: admin@helloroam.com
Important Notice
Please read these terms carefully before using HelloRoam services.
By accessing our services, you agree to be bound by these terms and conditions.
Related Policies
Need Help?
If you have questions or need assistance, contact our support team.
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HelloRoam eSIM
Activated
Data Used: 1GB
Data Remaining: 4GB
HelloRoam eSIM
Activated
Data Used: 1GB
Data Remaining: 4GB
