Terms & Conditions
Last Updated October 2023
Table of Contents
1. Introduction
Welcome to HelloRoam! These terms explain how to use our eSIM services.
By using our services, you agree to these terms.
If you disagree, please refrain from using them.
Key Points
- •Instant eSIM activation available.
- •Coverage in 190+ countries.
- •Reliable 24/7 customer support.
2. User Accounts
User Accounts
Users must create an account to access certain features.
Users must provide correct info during sign-up.
- • Users must provide correct info during sign-up.
- • Keep account details secure and private.
- • Users are responsible for all actions under their account.
- • Notify HelloRoam immediately if you notice unauthorized use.
Note: Guest purchases are available but limited in functionality.
User Responsibilities
User Responsibilities
- • Comply with all applicable laws and regulations.
- • Use the service for personal, non-commercial use only.
- • Do not engage in activities that may disrupt service.
- • Avoid sharing account access with others.
Our Protections
- • We reserve the right to modify or stop services.
- • HelloRoam may suspend accounts for policy violations.
- • We protect user data according to our privacy policy.
- • Fraudulent actions may lead to legal proceedings.
3. Using Our Services
Using Our Services
1
Step 1: Choose Plan
Select a data plan matching your travel.
2
Step 2: Install eSIM
Follow steps to install.
3
Step 3: Activate and Connect
Activate and connect worldwide.
4
Step 4: Manage via App
Manage usage with our app.
Purchase Terms
- All payments are final and non-refundable.
- Ensure device compatibility before purchase.
- Keep payment info safe during payment.
- Review all plan fees and charges.
- Contact support for billing issues.
Device Compatibility
- • Our eSIM works with most modern devices.
- • Check your device specs for eSIM support.
- • Some features may require certain OS versions.
Service Delivery
Instant delivery after purchase.
Ensure stable internet for activation.
Verify via email for activation details.
Contact support for any delivery issues.
4. Payments and Pricing
Payment Methods
Express Checkout: Pay quickly using supported digital wallets.
Express Checkout
- • Pay quickly using supported digital wallets.
Card Payments
- • We accept major credit and debit cards.
Pricing Information
Prices are displayed in USD unless otherwise specified.
Extra taxes may apply by location.
Indirect taxes include GST, VAT, and other local taxes.
Data Storage
User data stored securely in compliance with regulations.
Access to personal data restricted to authorised staff.
Data retained only as required for service provision.
Users may request data deletion per policy.
Promotional Offers
- Promotions subject to availability and conditions.
- Discounts cannot be used with other offers.
- Promo codes must be added at checkout.
- Promotions valid for limited period.
- HelloRoam reserves the right to modify promotions.
5. Term & Termination
Service Duration
Data plans are valid for the set duration after activation.
Unused data expires at the plan’s end.
Termination Conditions
Users may end service anytime via the app.
HelloRoam may end services for violations.
Post-Termination
Access to eSIM services stops once terminated.
Reactivation may require additional fees.
6. User Obligations
User Obligations
- Provide accurate and current information.
- Use services according to these terms.
- Do not misuse the service for illegal purposes.
- Report issues promptly.
- Keep account login details secure.
- Respect the rights of others.
Promotional Rules
Join promotions ethically.
Follow terms for each offer.
Service Suspension
Service may be suspended for violations.
Suspension may be caused by payment issues.
Users will receive email notifications.
Resolved issues may lift suspension.
7. Service Availability
Service Availability
HelloRoam aims to offer uninterrupted service.
Disruptions may occur for maintenance.
Users will be notified about scheduled downtimes.
Unlimited Plans
Unlimited plans are bound by fair usage policy.
Excessive usage may slow speeds.
Fair usage details stated in plan info.
Guarantee Conditions
- Service stability not guaranteed during outages.
- No refunds for minor disruptions.
- Contact support for major issues.
8. Warranties & Guarantees
Statutory Rights
These terms don’t affect your rights under Singapore law.
No Warranties
HelloRoam provides services on an “as is” basis without warranties.
Service Discontinuation
HelloRoam reserves the right to discontinue services with prior notice.
9. Intellectual Property
Intellectual Property
All HelloRoam content and software are owned by HelloRoam and its licensors.
Use Restrictions
Users cannot copy or distribute HelloRoam content without approval.
10. Refund Policy
Refund Policy
Users may cancel before activation.
Refunds are processed per policy terms.
Eligibility
- Refunds are only valid for unused plans.
- Requests must be made within 14 days after purchase.
- Proof of purchase is required for all refunds.
Partial Refunds
- Partial refunds may apply under set conditions.
- Contact support to confirm eligibility for partial refund.
Device Compatibility
Check device compatibility before purchase, as refunds aren’t available for incompatible devices.
11. Limitation of Liability
Limitation of Liability
HelloRoam is not liable for indirect damages.
Liability is capped at the amount paid for the service.
Users are responsible for actions on their account.
Indemnity
Users agree to indemnify HelloRoam against third-party claims.
Indemnity includes breaches and illegal use.
12. Governing Law
Governing Law
These terms are governed by the laws of the jurisdiction where HelloRoam operates.
Disputes are subject to the exclusive jurisdiction of HelloRoam’s local courts.
Users retain rights under mandatory local laws.
Legal Compliance
Users must comply with all applicable laws and regulations.
13. Data Protection
Data Protection
HelloRoam is committed to protecting user data.
Data is processed in line with our privacy policy.
For details, see our Privacy Policy at /privacy.
14. General Provisions
General Provisions
HelloRoam may revise terms with notice.
- Continued use means consent to updates.
- Users should check the terms regularly.
Assignment
Users must not assign rights or responsibilities without HelloRoam’s consent.
Severability
If a part is invalid, the rest remains effective.
Waiver
Not enforcing a clause isn’t a waiver.
Language
These terms are in English; translations are for reference only.
Contact Us
Support: help@helloroam.com
Legal: admin@helloroam.com
Privacy: admin@helloroam.com
Business: admin@helloroam.com
Important Notice
Please read these terms carefully before using HelloRoam services.
By accessing our services, you agree to be bound by these terms and conditions.
Related Policies
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HelloRoam eSIM
Activated
Data Used: 1GB
Data Remaining: 4GB
HelloRoam eSIM
Activated
Data Used: 1GB
Data Remaining: 4GB
