Terms & Conditions
Last Updated October 2023
Table of Contents
1. Introduction
Welcome to HelloRoam! These terms describe the rules for using our eSIM services.
By using our services, you agree to these terms.
If you disagree, please stop using our services.
Key Points
- •Instant eSIM activation available.
- •Coverage in 190+ countries worldwide.
- •Reliable 24/7 customer support.
2. User Accounts
User Accounts
Users must create an account to access certain features.
Users must provide accurate info during sign-up.
- • Users must provide accurate info during sign-up.
- • Account details must be kept secure and private.
- • Users are responsible for all activity under their account.
- • Notify HelloRoam immediately of any unauthorized use.
Note: Guest purchases are available but limited.
User Responsibilities
User Responsibilities
- • Comply with all laws and regulations.
- • Use the service for personal, non-commercial use only.
- • Avoid any activity that interferes with service.
- • Do not share account access with others.
Our Protections
- • We reserve the right to change or end services.
- • HelloRoam may suspend accounts for violations.
- • We protect user data following our privacy policy.
- • Fraudulent activity may result in legal action.
3. Using Our Services
Using Our Services
Step 1: Choose Plan
Choose a data plan for your trip.
Step 2: Install eSIM
Follow install steps for eSIM.
Step 3: Activate and Connect
Activate and connect globally.
Step 4: Manage via App
Manage your data via app.
Purchase Terms
- All purchases are final and non-refundable.
- Verify device compatibility first.
- Keep payment info safe.
- Review all fees on your plan.
- Contact support for billing questions.
Device Compatibility
- • Our eSIM works with most modern devices.
- • Check your device for eSIM compatibility.
- • Some features may need specific OS versions.
Service Delivery
Instant eSIM delivery after purchase.
Ensure steady internet for activation.
Check email for confirmation and steps.
Contact support for delivery issues.
4. Payments and Pricing
Payment Methods
Express Checkout: Pay quickly using supported digital wallets.
Express Checkout
- • Pay quickly using supported digital wallets.
Card Payments
- • We accept major credit and debit cards.
Pricing Information
Prices are displayed in USD unless otherwise noted.
Additional taxes may apply based on location.
Indirect taxes include VAT, GST, and other regional taxes.
Data Storage
User data is securely stored per regulations.
Access to personal data is limited to authorized staff.
Data retained only as required for service.
Users may request data deletion per policy.
Promotional Offers
- Promotions are subject to availability and conditions.
- Discounts cannot be combined with other offers.
- Promo codes must be applied at checkout.
- Promotions valid for a limited time only.
- HelloRoam reserves the right to modify promotions.
5. Term & Termination
Service Duration
Data plans are valid for the specified period after activation.
Unused data expires at the plan’s end.
Termination Conditions
Users can cancel service anytime through the app.
HelloRoam may cancel services for violations.
Post-Termination
Access to eSIM services ends upon termination.
Reactivation may have extra fees.
6. User Obligations
User Obligations
- Provide accurate, up-to-date information.
- Use services according to these terms.
- Don’t misuse the service for illegal activities.
- Report service issues promptly.
- Keep your account credentials private.
- Respect other users’ and third parties’ rights.
Promotional Rules
Take part in promotions ethically and legally.
Follow the terms for each promotional offer.
Service Suspension
Service may be suspended for non-compliance.
Suspension may occur due to payment issues.
Users will be emailed if suspended.
Issue resolution may restore the service.
7. Service Availability
Service Availability
HelloRoam works to ensure uninterrupted service.
Service interruptions may happen due to maintenance.
Users will be alerted of scheduled downtime.
Unlimited Plans
Unlimited plans are governed by fair usage policy.
Heavy use may cause reduced speed.
Fair usage details are listed in plan descriptions.
Guarantee Conditions
- Service consistency isn’t guaranteed during outages.
- Refunds aren’t available for minor interruptions.
- Contact support for any serious service issue.
8. Warranties & Guarantees
Statutory Rights
These terms don’t override legal rights under applicable laws.
No Warranties
HelloRoam provides services on an “as is” basis without warranties.
Service Discontinuation
HelloRoam reserves the right to discontinue services with prior notice.
9. Intellectual Property
Intellectual Property
All content and software are owned by HelloRoam and its licensors.
Usage Restrictions
Users may not reproduce or distribute HelloRoam content without permission.
10. Refund Policy
Refund Policy
Users may cancel prior to activation.
Refunds are processed based on policy terms.
Eligibility
- Refunds are only for unused plans.
- Requests must be made within 14 days of purchase.
- Proof of purchase is needed for all refund requests.
Partial Refunds
- Partial refunds may apply in special cases.
- Contact support to confirm partial refund eligibility.
Device Compatibility
Please check your device compatibility before buying, as refunds aren’t available for incompatibility.
11. Limitation of Liability
Limitation of Liability
HelloRoam isn’t liable for indirect damages.
Liability is limited to the amount paid for the service.
Users are liable for actions under their account.
Indemnity
Users agree to indemnify HelloRoam against third-party claims.
Indemnity includes breaches of these terms or unlawful use.
12. Governing Law
Governing Law
These terms are governed by the laws where HelloRoam operates.
Disputes are under the exclusive authority of HelloRoam’s local courts.
Users keep rights under mandatory local laws.
Legal Compliance
Users must adhere to all applicable laws and regulations.
13. Data Protection
Data Protection
HelloRoam is committed to protecting user data.
Data is processed according to our privacy policy.
For details, see the Privacy Policy at /privacy.
14. General Provisions
General Provisions
HelloRoam may update terms with notice.
- Continued use means acceptance of updates.
- Users should review terms regularly for changes.
Assignment
Users cannot transfer rights or obligations without HelloRoam’s approval.
Severability
If any clause is invalid, the rest remain enforceable.
Waiver
Not enforcing any part does not waive rights.
Language
These terms are offered in English; translations are for convenience only.
Contact Us
Support: help@helloroam.com
Legal: admin@helloroam.com
Privacy: admin@helloroam.com
Business: admin@helloroam.com
Important Notice
Please read these terms carefully before using HelloRoam services.
By accessing our services, you agree to be bound by these terms and conditions.
Related Policies
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