Terms & Conditions
Last Updated October 2023
Table of Contents
1. Introduction
Welcome to HelloRoam! These terms explain the rules for using our eSIM services.
By using our services, you agree to comply with these terms.
If you disagree, please do not use them.
Key Points
- •Instant eSIM activation available.
- •Coverage across 190+ countries.
- •Reliable 24/7 customer support.
2. User Accounts
User Accounts
Users must create an account to access certain features.
Users must give correct info during registration.
- • Users must give correct info during registration.
- • Keep your account secure and confidential.
- • Users are responsible for all activity on their account.
- • Report any unauthorised activity to HelloRoam immediately.
Note: Guest purchases are available but restricted.
User Responsibilities
User Responsibilities
- • Follow all applicable laws and rules.
- • Use the service for personal, non-commercial use only.
- • Do not perform actions that disrupt the service.
- • Avoid sharing account access with others.
Our Protections
- • We reserve the right to modify or terminate services.
- • HelloRoam may suspend accounts for violations.
- • We protect user data per our privacy policy.
- • Fraudulent actions are subject to legal consequences.
3. Using Our Services
Using Our Services
Step 1: Choose Your Plan
Choose a data plan for travel.
Step 2: Install eSIM
Follow install steps.
Step 3: Activate and Connect
Activate and connect anywhere.
Step 4: Manage via App
Manage your account in-app.
Purchase Terms
- All sales are final and non-refundable.
- Verify compatibility before purchase.
- Keep payment details secure.
- Check all plan fees.
- Reach support for billing help.
Device Compatibility
- • Our eSIM supports most modern devices.
- • Check device specs for eSIM compatibility.
- • Certain features may require OS updates.
Service Delivery
Instant eSIM delivery after purchase.
Ensure stable internet while activating.
Verify via email for confirmation.
Contact support for delivery issues.
4. Payments and Pricing
Payment Methods
Express Checkout: Pay quickly using supported digital wallets.
Express Checkout
- • Pay quickly using supported digital wallets.
Card Payments
- • We accept major credit and debit cards.
Pricing Information
Prices shown in USD unless otherwise mentioned.
Additional taxes may apply depending on region.
Indirect taxes include VAT, GST and other regional taxes.
Data Storage
User data stored securely per rules.
Access to personal data limited to authorised personnel.
Data kept only while needed for service.
Users may request data deletion per our policy.
Promotional Offers
- Promotions subject to availability and terms.
- Discounts cannot be combined with other offers.
- Promo codes must be entered at checkout.
- Promotions valid for limited time.
- HelloRoam reserves the right to modify promotions.
5. Term & Termination
Service Duration
Data plans stay valid for the stated duration after activation.
Unused data expires at the end of the plan period.
Termination Conditions
Users may cancel service anytime via the app.
HelloRoam may suspend services for violations.
Post-Termination
Access to eSIM services stops upon termination.
Reactivation may include extra costs.
6. User Obligations
User Obligations
- Provide accurate and current info.
- Use services according to these terms.
- Do not misuse the service for illegal purposes.
- Report service issues without delay.
- Keep account info confidential.
- Respect all users’ rights.
Promotional Rules
Take part in promotions legally and fairly.
Follow specific terms for each offer.
Service Suspension
Service can be suspended for non-compliance.
Suspension may occur due to payment delays.
Users will be emailed of suspension.
Resolved issues may lift suspension.
7. Service Availability
Service Availability
HelloRoam strives to keep service uninterrupted.
Maintenance may cause service disruptions.
Users will be informed about planned downtime.
Unlimited Plans
Unlimited plans follow fair usage rules.
Heavy usage may slow your connection.
Fair usage terms appear in plan info.
Guarantee Conditions
- Service reliability not guaranteed during outages.
- No refunds for small disruptions.
- Contact support for major service issues.
8. Warranties & Guarantees
Statutory Rights
These terms do not affect rights protected by South African law.
No Warranties
HelloRoam provides services on an “as is” basis without warranties.
Service Discontinuation
HelloRoam reserves the right to discontinue services with prior notice.
9. Intellectual Property
Intellectual Property
All content and software belong to HelloRoam and its licensors.
Use Restrictions
Users are prohibited from copying or sharing HelloRoam content without consent.
10. Refund Policy
Refund Policy
Users may withdraw before activation.
Refunds are processed in line with policy terms.
Eligibility
- Refunds are available only for unused plans.
- Requests must be made within 14 days of purchase.
- Proof of purchase is required for refunds.
Partial Refunds
- Partial refunds may be available under certain conditions.
- Contact support to check eligibility for partial refund.
Device Compatibility
Confirm your device compatibility before purchase, as no refunds are given for incompatibility.
11. Limitation of Liability
Limitation of Liability
HelloRoam is not liable for indirect damages.
Liability is limited to what was paid for the service.
Users are responsible for any actions under their account.
Indemnity
Users agree to indemnify HelloRoam against third-party claims.
Indemnity covers breach of terms or illegal use.
12. Governing Law
Governing Law
These terms are controlled by the laws where HelloRoam operates.
Disputes go to the exclusive jurisdiction of HelloRoam’s local courts.
Users maintain rights under mandatory local laws.
Legal Compliance
Users must comply with all relevant laws and regulations.
13. Data Protection
Data Protection
HelloRoam is committed to protecting user data.
Data is processed according to our privacy policy.
For details, visit our Privacy Policy at /privacy.
14. General Provisions
General Provisions
HelloRoam may revise terms with notice.
- Continued use implies agreement.
- Users should review terms regularly for changes.
Assignment
Users may not assign any rights or obligations without HelloRoam’s consent.
Severability
If any clause is invalid, the remaining clauses remain valid.
Waiver
Not enforcing a clause doesn’t waive rights.
Language
These terms are provided in English for reference.
Contact Us
Support: help@helloroam.com
Legal: admin@helloroam.com
Privacy: admin@helloroam.com
Business: admin@helloroam.com
Important Notice
Please read these terms carefully before using HelloRoam services.
By accessing our services, you agree to be bound by these terms and conditions.
Related Policies
Need Help?
If you have any questions or need help, get in touch with our support team.
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