Privacy Policy
Last Updated October 2023
Contents
1. Introduction
HelloRoam strives to protect your personal information and ensure transparency in how your data is handled. This Privacy Policy details our data collection and usage.
Our goal is to give you a seamless, safe experience as you use our eSIM services to stay connected globally.
Why Your Privacy Matters
We value your privacy to build trust and provide a secure digital experience.
2. Who We Are
HelloRoam is a global eSIM provider ensuring reliable and secure mobile connectivity.
Company: HelloRoam (Pty) Ltd
Brand: HelloRoam
Address: 123 Connectivity Lane, Mobile City, USA
Company Registration: Reg. No. 12345678
Email: admin@helloroam.com
For privacy-related questions, contact us at the above email.
3. What Data We Collect
We collect various data to provide and enhance our services. Here’s an overview of categories, examples, and purposes.
| Category | Examples |
|---|---|
| Personal Information | Name, Email Address |
| Device Information | Device Model, OS Version |
| Usage Data | App Usage Patterns |
| Location Data | GPS Location |
| Payment Information | Credit Card Details |
| Network Data | Network Logs |
| Customer Support Data | Support Tickets |
| Marketing Preferences | Email Subscription Status |
4. How We Collect Data
We collect data from different sources to ensure quality service.
Direct Interactions
Information you give directly when using our services.
Automated Technologies
Data collected automatically during use.
Third-party Sources
Information obtained from third-party partners.
5. Legal Basis for Processing
We process your data based on the following legal grounds.
Consent
Marketing communications.
Contract
Service provision.
Legal obligation
Compliance with laws.
Vital interests
Safety and emergency situations.
Legal basis for processing
We process your data based on the following legal grounds.
6. Who We Share Your Data With
Your data may be shared with trusted partners and entities.
Service Providers
Entities providing IT and system administration services.
Professional Advisors
Lawyers, bankers, auditors, and insurers.
Regulators
Entities that require reporting on processing activities.
Marketing Partners
Partners assisting with promotional activities.
Sharing Safeguards
We make sure all data sharing complies with local data protection laws.
7. International Data Transfers
We’ve put safeguards in place to protect your data.
• Encryption of personal data.
• Regular security audits.
• Access control policies.
Stay Secure
Keep your account info private for security.
8. Your Rights
You have rights regarding your personal data, including access, correction, and deletion.
Access
Request access to your personal data.
Correction
Request correction of inaccurate data.
Deletion
Request deletion of your data.
Restriction
Request restriction of processing.
Data Portability
Request transfer of your data.
Objection
Object to data processing.
Your Data Rights
To exercise your rights, please contact us at support@helloroam.com.
9. Data Retention
We keep your data for as long as needed to fulfil this policy’s purposes.
Retention times are based on legal and operational needs.
| Category | Retention Period |
|---|---|
| Service Data | As long as you use our services. |
| Account Data | Until account deletion. |
| Legal Obligations | As required by law. |
| Marketing Data | Until opt-out request. |
10. Children’s Privacy
Our services aren’t for children under the age of 16.
We don’t knowingly collect personal information from children.
16
Parents may contact us at support@helloroam.com with any issues.
12. Contact Information
If you have any questions about this privacy policy, please contact us.
We aim to respond within 48 hours.
If you have any questions about this privacy policy, please contact us.
Important Notice
This Privacy Policy can be updated from time to time. Please review it regularly to see how we safeguard your personal info.
Related Policies
Contact Us
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