Privacy Policy
Last updated: Febuary 2026
Contents
- 1. Introduction
- 2. Data Controller Information
- 3. Personal Data We Collect
- 4. Sources of Your Personal Data
- 5. Legal Basis for Processing
- 6. Data Sharing & Recipients
- 7. International Data Transfers
- 8. Your Data Protection Rights
- 9. Data Retention
- 10. Children's Personal Data
- 11. Cookies & Tracking Technologies
- 12. Contact Information
- 13. Referral Program Privacy
1. Introduction
This Privacy Policy ("Notice") sets out how Future Syncs Limited, UK, trading as HelloRoam ("HelloRoam", "we", "us", or "our"), handles your personal data. It covers all personal information you provide or that we collect when you contact us, use our app or website, or buy an eSIM plan from us.
We are required by law to give you this information and to tell you about your rights under the General Data Protection Regulation (EU) 2016/679 ("GDPR"), the UK GDPR, and South Africa's Protection of Personal Information Act ("POPIA").
Does HelloRoam comply with POPIA and GDPR?
HelloRoam will not share your personal data with any third party without a lawful basis for doing so. We follow POPIA (South Africa's Protection of Personal Information Act), GDPR, UK data protection law, and applicable privacy frameworks in Australia and North America. Data protection is built into how we work, not added as an afterthought.
2. Data Controller Information
The data controller for this Notice is Future Syncs Limited, UK, trading as HelloRoam. HelloRoam decides how and why your personal data is processed.
Company:Future Syncs Limited
Brand:HelloRoam (a brand of Future Syncs Limited)
Address:London, United Kingdom
Company Registration:Pending verification
Email:admin@helloroam.com
HelloRoam is committed to handling your personal data responsibly. This Notice explains what we do with it and why.
3. Personal Data We Collect
HelloRoam collects and processes the following types of personal data:
| Category | Examples |
|---|---|
| Identity Data | First name, last name, username or similar identifier, title, date of birth |
| Contact Data | Email address, telephone number, billing address, delivery address |
| Financial Data | Payment card details (processed by our payment provider), bank account details |
| Transaction Data | Details about payments to and from you, details of products and services you have purchased from us |
| Technical Data | Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device identifiers |
| Profile Data | Your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses |
| Usage Data | Information about how you use our website, products and services, including eSIM activation data and data consumption patterns |
| Marketing Data | Your preferences in receiving marketing from us and our third parties and your communication preferences |
4. Sources of Your Personal Data
We gather your personal data from the following sources:
Direct Interactions
When you fill in forms, call us, send an email, or use any other channel to contact us, you give us personal data directly. This includes data you share when registering an account, buying a plan, signing up for marketing, entering a promotion, or giving us feedback.
Automated Technologies
As you use our website and app, we may collect technical data about your device, browsing activity, and usage patterns automatically. We do this through cookies, server logs, and similar tools.
Third Parties
We may receive personal data from third parties such as analytics providers, advertising networks, search providers, payment processors, and identity verification services.
5. Legal Basis for Processing
HelloRoam only processes your personal data when the law allows. Here are the main situations where we do so:
Contract Performance
Where we need to perform the contract we are about to enter into or have entered into with you.
Legitimate Interests
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Legal Obligation
Where we need to comply with a legal or regulatory obligation.
Consent
Where you have given consent to the processing of your personal data for one or more specific purposes.
Your Right to Withdraw Consent
HelloRoam only processes your personal data when the law allows. Here are the main situations where we do so:
6. Data Sharing & Recipients
HelloRoam may share your personal data with these categories of recipients:
Service Providers
Businesses that provide services on our behalf, including payment processing, data analysis, email delivery, web hosting, customer support, and marketing.
Network Partners
Mobile network operators and eSIM providers that power our connectivity services.
Professional Advisers
Legal, banking, audit, and insurance professionals who provide professional services to HelloRoam.
Regulatory Authorities
Government bodies, regulators, law enforcement, courts, and other authorities when the law requires it.
Data Protection Standards
All third parties who handle your personal data must keep it secure and treat it as the law requires. HelloRoam does not let any third-party service provider use your data for their own purposes. They may only process it for the purposes we have set out.
7. International Data Transfers
We may need to transfer your personal data to countries outside the UK and European Economic Area (EEA). When we do, we put safeguards in place so your data gets the same level of care it would receive at home.
• Transfers to countries that the European Commission or UK government have recognised as providing adequate data protection.
• Use of Standard Contractual Clauses approved by the European Commission or UK government.
• Transfers to US-based providers certified under the EU-US Data Privacy Framework.
Ask About Transfers
Contact us at privacy@helloroam.com if you want details about the specific safeguards we use when sending your personal data outside the UK or EEA.
8. Your Data Protection Rights
South African law (POPIA) and international data protection law give you rights over your personal data. The Information Regulator oversees POPIA compliance in South Africa.
Right to Access
You can ask for a copy of the personal data HelloRoam holds about you.
Right to Rectification
You can ask us to correct information that is wrong or fill in information that is missing.
Right to Erasure
You can ask us to delete your personal data, subject to certain conditions.
Right to Restrict Processing
You can ask us to limit how we process your personal data, subject to certain conditions.
Right to Object
You can object to how we process your personal data, subject to certain conditions.
Right to Data Portability
You can ask us to send the data we hold about you to another organisation, or directly to you, subject to certain conditions.
How to Exercise Your Rights
To act on any of the rights below, contact us at privacy@helloroam.com. There is no charge to access your data or use any of these rights. We may apply a reasonable fee only if a request is clearly unfounded, repetitive, or excessive.
9. Data Retention
HelloRoam keeps your personal data only as long as we need it, including for any legal, accounting, or reporting obligations.
To decide how long to keep your data, we look at the volume and sensitivity of the data, the risk of harm if it were misused, why we need it and whether we could meet that need another way, and what the law requires.
| Category | Retention Period |
|---|---|
| Account Data | For the duration of your account plus 6 years after closure |
| Transaction Data | 7 years from the date of the transaction |
| Marketing Preferences | Until you unsubscribe or 3 years of inactivity |
| Technical/Usage Data | 13 months from collection |
10. Children's Personal Data
HelloRoam's services are for people aged 16 and over. We do not knowingly collect personal data from anyone under 16. If you are a parent or guardian who believes your child has given us their data, please contact us straight away.
If we find out that we have collected personal data from a child without proper parental consent, we will delete it from our systems without delay.
Parental Notice
If you think we have data from or about a child under 16, contact us immediately at admin@helloroam.com.
12. Contact Information
For questions about this privacy policy or how we handle your personal data, get in touch:
Right to Complain
For questions about this privacy policy or how we handle your personal data, get in touch:
13. Referral Program Privacy
When you participate in the HelloRoam referral program, we collect limited technical data to attribute referrals accurately and prevent fraud.
Data Collected
- IP address (anonymized after attribution)
- Browser user-agent string
- Device fingerprint (hashed, non-reversible)
Purpose
This data is used solely to attribute referral purchases to the correct referrer, prevent duplicate or fraudulent claims, and calculate referral rewards. We do not use this data for advertising or sell it to third parties.
Data Retention
Referral attribution data is retained for 90 days after the referred purchase. After this period, the data is automatically deleted. Aggregated, non-personal statistics (total referrals, reward amounts) are kept for accounting purposes.
Your Privacy Matters
We care about your data rights. Our practices are transparent, and you can exercise your rights anytime by contacting us at admin@helloroam.com.
Related Policies
Questions About This Policy?
Have questions about this Privacy Policy or how we handle your data? We're happy to help.
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