Política de Privacitat
Última actualització: Maig de 2026
Contingut
- 1. Introducció
- 2. Informació del responsable del tractament
- 3. Dades personals que recollim
- 4. Fonts de les teves dades personals
- 5. Base legal per al tractament
- 6. Compartició de dades i destinataris
- 7. Transferències internacionals de dades
- 8. Els teus drets de protecció de dades
- 9. Conservació de dades
- 10. Dades personals de menors
- 11. Cookies i tecnologies de seguiment
- 12. Informació de contacte
- 13. California Privacy Rights (CCPA/CPRA)
- 14. Brazil Privacy Rights (LGPD)
- 15. Japan Privacy Rights (APPI)
- 16. Canada Privacy Rights (PIPEDA)
- 17. India Privacy Rights (DPDP Act)
- 18. Additional Regional Privacy Rights
- 19. AI and Machine Learning
- 20. Referral Program Privacy
1. Introduction
Aquesta Política de Privacitat («Avís») explica com Future Syncs Limited, al Regne Unit, que opera com HelloRoam («HelloRoam», «nosaltres», «ens» o «el nostre»), gestiona les teves dades personals. Cobreix la informació que ens proporciones o que recollim quan ens contactes, uses la nostra app, visites el nostre lloc web o contractes els nostres serveis.
Tenim l'obligació de proporcionar-te aquesta informació, incloent-hi els detalls sobre els teus drets de protecció de dades, en virtut del Reglament General de Protecció de Dades (UE) 2016/679 («RGPD») i el RGPD del Regne Unit.
HelloRoam compleix les lleis de protecció de dades?
HelloRoam pren la protecció de dades seriosament i no compartirà mai les teves dades personals amb tercers sense una base legal adequada. Complim el RGPD, les lleis de protecció de dades del Regne Unit i els marcs de privacitat d'Amèrica del Nord, Austràlia i Amèrica Llatina. La privacitat per disseny és una part central de tots els nostres serveis.
We run Data Protection Impact Assessments when we start new services or data processing that may pose a high risk to your rights.
2. Data Controller Information
Per a aquest Avís, el responsable del tractament és Future Syncs Limited, al Regne Unit, que opera com HelloRoam. HelloRoam és responsable de les teves dades personals.
Company:Future Syncs Limited
Brand:HelloRoam (una marca de Future Syncs Limited)
Address:Londres, Regne Unit
Company Registration:15950168
Email:help@helloroam.com
HelloRoam es compromet a protegir les teves dades personals. Aquest Avís t'explica exactament com les tractem.
3. Personal Data We Collect
Recollim i tractem les categories de dades personals següents:
| Categoria | Exemples |
|---|---|
| Dades d'identitat | Nom, cognoms, nom d'usuari o identificador similar, títol, data de naixement |
| Dades de contacte | Adreça electrònica, número de telèfon, adreça de facturació, adreça d'enviament |
| Dades financeres | Dades de la targeta de pagament (processades pel nostre proveïdor de pagaments), dades del compte bancari |
| Dades de transacció | Detalls dels pagaments realitzats i rebuts, detalls dels productes i serveis que has comprat |
| Dades tècniques | Adreça IP, dades d'inici de sessió, tipus i versió del navegador, zona horària i ubicació, tipus i versions de complements del navegador, sistema operatiu i plataforma, identificadors del dispositiu |
| Dades de perfil | El teu nom d'usuari i contrasenya, compres o comandes realitzades, els teus interessos, preferències, comentaris i respostes a enquestes |
| Dades d'ús | Informació sobre com uses el nostre lloc web, productes i serveis, incloses dades d'activació d'eSIM i patrons de consum de dades |
| Dades de màrqueting | Les teves preferències per rebre comunicacions de màrqueting nostres i de tercers i les teves preferències de comunicació |
4. Sources of Your Personal Data
Recollim les teves dades personals de les fonts següents:
Interaccions directes
Ens proporciones dades d'identitat, contacte i financeres quan omplis formularis o ens contactes per telèfon, correu electrònic o altres canals. Això inclou les dades que comparteixes quan crees un compte, compres un pla, et subscrius, sol·licites màrqueting, participas en una promoció o ens envies comentaris.
Tecnologies automatitzades
Quan uses el nostre lloc web i app, podem recollir automàticament dades tècniques sobre el teu dispositiu, l'activitat de navegació i els patrons d'ús. Ho fem mitjançant cookies, registres del servidor i tecnologies similars.
Tercers
Podem rebre dades personals de tercers, com ara proveïdors d'analítica, xarxes publicitàries, proveïdors d'informació de cerca, serveis de pagament i lliurament i serveis de verificació d'identitat.
5. Legal Basis for Processing
Només usem les teves dades personals quan la llei ho permet. Aquestes són les situacions més habituals:
Execució del contracte
Quan necessitem executar el contracte que estem a punt de formalitzar o que ja hem formalitzat amb tu.
Interessos legítims
Quan és necessari per als nostres interessos legítims (o els d'un tercer) i els teus interessos i drets fonamentals no prevalen sobre aquests interessos.
Obligació legal
Quan necessitem complir una obligació legal o reglamentària.
Consentiment
Quan has donat el teu consentiment per al tractament de les teves dades personals per a una o diverses finalitats específiques.
El teu dret a retirar el consentiment
Només usem les teves dades personals quan la llei ho permet. Aquestes són les situacions més habituals:
6. Data Sharing & Recipients
Podem compartir les teves dades personals amb les categories de destinataris següents:
Proveïdors de serveis
Empreses que presten serveis en el nostre nom, inclosos el processament de pagaments, l'anàlisi de dades, el lliurament de correus electrònics, l'allotjament, el servei d'atenció al client i el suport de màrqueting.
Socis de xarxa
Operadors de xarxes mòbils i proveïdors d'eSIM que donen suport als nostres serveis de connectivitat.
Assessors professionals
Advocats, banquers, auditors i asseguradors que presten serveis legals, financers i d'assessorament.
Autoritats reguladores
Organismes governamentals, reguladors, forces de l'ordre, tribunals i altres autoritats quan ho requereix la llei.
Estàndards de protecció de dades
Exigim a tots els tercers que respectin la seguretat de les teves dades personals i les tractin d'acord amb la llei. No permetem que proveïdors de serveis externs usin les teves dades per als seus propis fins. Només les poden tractar per a les finalitats específiques que nosaltres definim.
Our Data Processors
We share your data with these trusted service providers. Each one has a data processing agreement with us.
| Processador | Finalitat |
|---|---|
| Stripe | Payment processing. Card details go directly to Stripe and are never stored on our servers. |
| Supabase | User authentication and account management. |
| Google Analytics (GA4) | Website usage analytics. Only active after you give consent. |
| Google Ads | Conversion tracking for advertising. Only active after you give consent. |
| Google Tag Manager | Tag management for analytics and marketing scripts. |
| Meta (Facebook Pixel) | Marketing analytics and conversion tracking. Only active with marketing consent. |
| Microsoft Clarity | Behavioral analytics and session recordings to improve user experience. Only active with analytics consent. |
| Sentry | Error monitoring and performance tracking. Personal data is automatically redacted. |
| VWO (Visual Website Optimizer) | A/B testing to help us improve the website experience. |
| Vercel | Website hosting, analytics, and performance monitoring. |
| Rewardful | Affiliate referral tracking. Stores a referral token for 90 days when you arrive via an affiliate link. |
We have Data Processing Agreements in place with all processors listed above.
Affiliate Partners
When you arrive through an affiliate link, we share a referral token with Rewardful to attribute your purchase and calculate rewards. This data is kept for 90 days.
7. International Data Transfers
Podem transferir les teves dades personals a països fora del Regne Unit i de l'Espai Econòmic Europeu (EEE). Sempre que ho fem, apliquem mesures de protecció per garantir que les teves dades reben el mateix nivell de protecció.
• Transferències a països que la Comissió Europea o el govern del Regne Unit consideren que ofereixen una protecció de dades adequada.
• Ús de contractes específics aprovats per la Comissió Europea o el govern del Regne Unit (Clàusules Contractuals Tipus).
• Transferències a proveïdors dels Estats Units certificats en el marc del Marc de Privacitat de Dades UE-EUA.
Contacta'ns sobre les transferències
Contacta'ns a help@helloroam.com si vols més informació sobre les mesures específiques que apliquem quan transferim les teves dades personals fora del Regne Unit o de l'Espai Econòmic Europeu.
Transfer Mechanisms by Processor
Stripe, Google, Meta, Microsoft, Sentry, VWO, and Vercel transfer data to the United States under Standard Contractual Clauses (SCCs) and the EU-US Data Privacy Framework. Supabase processes data in the US under SCCs. For UK-origin transfers, we use the UK International Data Transfer Agreement (IDTA) alongside SCCs.
8. Your Data Protection Rights
Tens els drets següents en virtut de les lleis de protecció de dades:
Dret d'accés
Pots sol·licitar una còpia de les dades personals que tenim sobre tu.
Dret de rectificació
Pots demanar-nos que corregim informació inexacta o que completem registres incomplets.
Dret de supressió
Pots demanar-nos que eliminem les teves dades personals, en determinades condicions.
Dret a la limitació del tractament
Pots demanar-nos que limitem com tractem les teves dades personals, en determinades condicions.
Dret d'oposició
Pots oposar-te a com tractem les teves dades personals, en determinades condicions.
Dret a la portabilitat de les dades
Pots demanar-nos que transferim les dades que tenim a una altra organització o directament a tu, en determinades condicions.
Retirar el consentiment
Pots retirar el teu consentiment en qualsevol moment quan el tractament es basi en el consentiment.
Dret de reclamació
Pots presentar una reclamació davant una autoritat de control.
We do not use solely automated decision-making, including profiling, that produces legal effects concerning you or similarly significantly affects you.
Com exercir els teus drets
Per exercir qualsevol dels drets indicats, contacta'ns a help@helloroam.com. No hi ha cap cost per accedir a les teves dades o exercir els teus drets. Podem cobrar una tarifa raonable únicament si la teva sol·licitud és clarament infundada, repetitiva o excessiva.
9. Data Retention
Conservem les teves dades personals només durant el temps necessari, inclosos els requisits legals, comptables o d'informació.
Per decidir quant de temps conservem les teves dades, tenim en compte la quantitat i la sensibilitat de les dades, el risc de danys derivats d'un ús no autoritzat, la raó per la qual les vam recollir, si podem assolir aquest objectiu d'una altra manera i els requisits legals aplicables.
| Category | Retention Period |
|---|---|
| Dades del compte | Durant la vigència del teu compte i 6 anys després del tancament |
| Dades de transacció | 7 anys a partir de la data de la transacció |
| Preferències de màrqueting | Fins que et donis de baixa o 3 anys d'inactivitat |
| Dades tècniques i d'ús | 13 mesos des de la recollida |
10. Children's Personal Data
Els nostres serveis estan adreçats a persones de 16 anys o més. No recollim conscientment dades personals de menors de 16 anys. Si ets pare, mare o tutor legal i creus que el teu fill ens ha facilitat dades, posa't en contacte amb nosaltres de seguida.
Si descobrim que hem recollit dades personals d'un menor sense el consentiment dels pares, les eliminarem dels nostres sistemes de forma immediata.
Avís als pares
Si creus que tenim dades d'un menor de 16 anys, contacta'ns immediatament a help@helloroam.com.
12. Contact Information
Si tens preguntes sobre aquesta política de privacitat o sobre com gestionem les teves dades, contacta'ns:
Dret de reclamació
Si tens preguntes sobre aquesta política de privacitat o sobre com gestionem les teves dades, contacta'ns:
13. California Privacy Rights (CCPA/CPRA)
If you live in California, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) give you specific rights over your personal information. This section explains those rights and how to use them.
HelloRoam does not sell personal information as defined under the CCPA.
Personal Information We Collect
We collect the following categories of personal information from California residents:
- Identifiers: name, email address, and account credentials
- Device information: device type, operating system, and identifiers used for eSIM activation
- Payment information: billing details processed securely by our payment provider
- Usage data: how you interact with our website and app
- Internet or other network activity: IP address, browser type, and pages visited
Right to Know
You can ask us what personal information we have collected about you, where it came from, why we collected it, and who we share it with.
Right to Delete
You can ask us to delete the personal information we have collected from you. Some exceptions apply, such as when we need the data to complete a transaction or meet a legal obligation.
Right to Opt Out
You can ask us not to sell or share your personal information. HelloRoam does not sell personal information, so this right is already honored by default.
Right to Non-Discrimination
We will not treat you differently or deny you services because you chose to exercise any of your California privacy rights.
How to Submit a CCPA Request
To exercise any of the rights above, email us at help@helloroam.com. Include your name, email address, and a description of your request. You may also submit a request on behalf of another person if you have written authorization or hold power of attorney.
Verification Process
We need to verify your identity before we can process your request. We will ask you to confirm the email address linked to your account and may request additional information to confirm your identity. We will respond to your request within 45 days. If we need more time, we will let you know.
14. Brazil Privacy Rights (LGPD)
Brazil's Lei Geral de Proteção de Dados (LGPD) applies to HelloRoam when we process personal data from individuals in Brazil. This section explains your rights and how we handle your data under Brazilian law.
Legal Bases Under LGPD
We process your personal data based on your consent, to perform a contract with you, to meet a legal obligation, or to serve our legitimate interests. We tell you the applicable legal basis at the time we collect your data.
Your Rights Under LGPD
- Confirmation that we process your personal data and access to a copy of it.
- Correction of incomplete, inaccurate, or outdated data.
- Anonymization, blocking, or deletion of unnecessary or excessive data.
- Portability of your personal data to another service provider.
- Deletion of personal data processed with your consent.
- Information about which public and private entities we share your data with.
- Information about your option to deny consent and the consequences of doing so.
- Withdrawal of consent at any time, free of charge.
- Review of decisions made by automated means that affect your interests.
Data Protection Officer
Our Data Protection Officer handles privacy matters for Brazilian residents. Contact them at help@helloroam.com with the subject line "LGPD Request." We will respond within the timeframes required by Brazilian law.
If you believe we have not handled your data correctly, you have the right to file a complaint with Brazil's national data protection authority, the Autoridade Nacional de Proteção de Dados (ANPD), at gov.br/anpd.
15. Japan Privacy Rights (APPI)
Japan's Act on Protection of Personal Information (APPI) applies when we process personal data from individuals in Japan. We handle your data in line with APPI requirements and the guidelines issued by Japan's Personal Information Protection Commission (PPC).
Purpose of Data Use
We use your personal data to process eSIM orders, manage your account, provide customer support, send service notifications, and improve our platform. We will not use your data for other purposes without notifying you first.
Cross-Border Transfers
Your personal data is transferred to and stored in the United Kingdom. The UK has been recognized as providing an adequate level of personal data protection by the European Commission. We apply equivalent safeguards for transfers under APPI.
Your Rights Under APPI
- Disclosure of the personal data we hold about you.
- Correction of any inaccurate personal data.
- Cessation of use or deletion of your personal data where it is no longer needed.
- Cessation of provision of your personal data to third parties.
To exercise your rights or to submit a complaint, email us at help@helloroam.com. You may also contact the Personal Information Protection Commission (PPC) at ppc.go.jp.
16. Canada Privacy Rights (PIPEDA)
Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) applies to HelloRoam's handling of personal information from Canadian residents. We follow the fair information principles that PIPEDA requires.
How We Apply PIPEDA Principles
- Accountability: We are responsible for all personal information under our control and have designated a privacy contact to oversee compliance.
- Consent: We collect, use, or disclose your personal information only with your knowledge and consent, except where the law permits otherwise.
- Limiting Collection: We collect only the information we need for the identified purposes.
- Accuracy: We keep your personal information as accurate, complete, and up to date as necessary.
- Safeguards: We protect your personal information with security appropriate to its sensitivity.
Your Rights Under PIPEDA
- Access to the personal information we hold about you.
- Challenge the accuracy and completeness of your information and request corrections.
- Withdraw consent for non-essential data collection at any time.
To make a privacy request, email us at help@helloroam.com. If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca.
17. India Privacy Rights (DPDP Act)
India's Digital Personal Data Protection Act 2023 (DPDP Act) applies when we process personal data from individuals in India. HelloRoam acts as a Data Fiduciary under this law and processes your data only for clear, lawful purposes.
Your Rights Under the DPDP Act
- Access to a summary of the personal data we process and how we use it.
- Correction and updating of inaccurate or incomplete personal data.
- Erasure of personal data that is no longer necessary for the purpose it was collected.
- Grievance redressal through our dedicated grievance mechanism.
- Nomination of another individual to exercise your rights on your behalf in case of death or incapacity.
As a Data Fiduciary, HelloRoam collects only the personal data needed to provide our eSIM services. We keep it secure, use it only for stated purposes, and delete it when it is no longer needed. We do not process the personal data of children without verifiable parental consent.
To raise a grievance or exercise any DPDP right, email us at help@helloroam.com with the subject line "DPDP Request." We will acknowledge your request within 48 hours and resolve it within the timeframe required by law.
18. Additional Regional Privacy Rights
HelloRoam operates in 185+ countries. In addition to GDPR, CCPA, LGPD, APPI, PIPEDA, and the DPDP Act, the following regional laws may apply to you depending on where you live.
South Africa (POPIA)
South Africa's Protection of Personal Information Act (POPIA) gives you rights to access, correct, and delete your personal data. Cross-border transfers require adequate protection. To exercise your rights or file a complaint, contact us at help@helloroam.com or reach the Information Regulator at inforegulator.org.za.
Thailand (PDPA)
Thailand's Personal Data Protection Act (PDPA) requires your consent for most processing. You have the right to access, correct, delete, and port your data, and to object to processing. To exercise your rights or complain to the Personal Data Protection Committee (PDPC), contact us at help@helloroam.com.
Singapore (PDPA)
Singapore's Personal Data Protection Act (PDPA) requires your consent before we collect, use, or disclose your personal data. You can withdraw consent at any time. We notify affected individuals promptly in the event of a data breach. Contact help@helloroam.com for any PDPA-related request.
Turkey (KVKK)
Turkey's Personal Data Protection Law (KVKK) requires explicit consent for cross-border data transfers. You have the right to know whether your data is processed, access it, request correction or deletion, and object to automated decisions. To submit a request or file a complaint with the KVKK Board, contact us at help@helloroam.com.
Switzerland (nFADP)
Switzerland's revised Federal Act on Data Protection (nFADP) applies to both natural and legal persons. You have the right to access your data, correct inaccuracies, and object to certain processing. We notify the Federal Data Protection and Information Commissioner (FDPIC) of significant data breaches. Contact help@helloroam.com with any nFADP request.
Indonesia (UU PDP)
Indonesia's Personal Data Protection Law (UU PDP) requires your consent for data collection and cross-border transfers. We maintain a designated Data Protection Officer to oversee compliance. To exercise your rights or raise a concern, email help@helloroam.com.
China (PIPL)
China's Personal Information Protection Law (PIPL) requires us to notify you and obtain separate consent before transferring your personal data outside China. We process data from Chinese residents only for the purposes clearly stated at the time of collection. Contact help@helloroam.com for any PIPL-related request.
19. AI and Machine Learning
HelloRoam uses AI tools carefully and only where they improve our service without compromising your privacy. We do not use AI in ways that produce automated decisions with legal or similarly significant effects on individual users.
AI Crawler Access
Our public website content, including eSIM pricing, coverage information, and FAQs, is accessible to AI crawlers. Your account data, personal information, and order history are never exposed to or shared with AI crawlers. We protect all personal data from AI training pipelines.
How We Use AI Internally
We use AI tools to support content research and review customer support quality. These tools process anonymized or aggregated data only. They are not used to make automated decisions about individual users.
HelloRoam does not sell user data to AI companies, data brokers, or any third parties for AI model training purposes.
20. Referral Program Privacy
When you participate in the HelloRoam referral program, we collect limited technical data to attribute referrals accurately and prevent fraud.
Data Collected
- IP address (anonymized after attribution)
- Browser user-agent string
- Device fingerprint (hashed, non-reversible)
Purpose
This data is used solely to attribute referral purchases to the correct referrer, prevent duplicate or fraudulent claims, and calculate referral rewards. We do not use this data for advertising or sell it to third parties.
Data Retention
Referral attribution data is retained for 90 days after the referred purchase. After this period, the data is automatically deleted. Aggregated, non-personal statistics (total referrals, reward amounts) are kept for accounting purposes.
Your Privacy Matters
We care about your data rights. Our practices are transparent, and you can exercise your rights anytime by contacting us at help@helloroam.com.
Related Policies
Questions About This Policy?
Have questions about this Privacy Policy or how we handle your data? We're happy to help.
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