Privacy Policy
Last updated: January 2025
Contents
- 1. Introduction
- 2. Data Controller Information
- 3. Personal Data We Collect
- 4. Sources of Your Personal Data
- 5. Legal Basis for Processing
- 6. Data Sharing & Recipients
- 7. International Data Transfers
- 8. Your Data Protection Rights
- 9. Data Retention
- 10. Children's Personal Data
- 11. Cookies & Tracking Technologies
- 12. Contact Information
1. Introduction
This privacy policy ("Notice") is intended to inform you about how your Personal Data will be handled by Future Syncs Limited, UK, operating under the brand name HelloRoam ("HelloRoam", "we", "us", or "our") and sets out the information including personal information detailed below relating to you or which you provide to us ("Personal Data") that will be collected and processed by HelloRoam and/or on its behalf by its third party service providers when you contact us through our channels, such as our application, website or, once you have contracted for our services.
We are required to give you this information, including to inform you about your data protection rights, under the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the UK GDPR.
Does HelloRoam comply with data protection laws?
HelloRoam takes its data protection obligations seriously and will never share personal data with any third parties without the proper legal basis. We are committed to compliance with data protection and privacy regulations globally, including GDPR, UK data protection laws, and relevant privacy frameworks in North America, Australia, and Latin America, with privacy by design integrated into all our services.
2. Data Controller Information
For the purposes of this Notice, the controller of your personal data is Future Syncs Limited, UK, operating under the brand name HelloRoam. HelloRoam is responsible for your Personal Data.
Company: Future Syncs Limited
Brand: HelloRoam (a brand of Future Syncs Limited)
Address: London, United Kingdom
Company Registration: Pending verification
Email: admin@helloroam.com
HelloRoam is committed to respecting your fundamental right to the protection of your Personal Data and this Notice is intended to inform you about the processing of your Personal Data by us.
3. Personal Data We Collect
We collect and process the following categories of personal data:
| Category | Examples |
|---|---|
| Identity Data | First name, last name, username or similar identifier, title, date of birth |
| Contact Data | Email address, telephone number, billing address, delivery address |
| Financial Data | Payment card details (processed by our payment provider), bank account details |
| Transaction Data | Details about payments to and from you, details of products and services you have purchased from us |
| Technical Data | Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device identifiers |
| Profile Data | Your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses |
| Usage Data | Information about how you use our website, products and services, including eSIM activation data and data consumption patterns |
| Marketing Data | Your preferences in receiving marketing from us and our third parties and your communication preferences |
4. Sources of Your Personal Data
We collect personal data from the following sources:
Direct Interactions
You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you create an account, purchase our products, subscribe to our services, request marketing, enter a competition, promotion or survey, or give us feedback.
Automated Technologies
As you interact with our website and app, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
Third Parties
We may receive personal data about you from various third parties including analytics providers, advertising networks, search information providers, payment and delivery services, and identity verification services.
5. Legal Basis for Processing
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Contract Performance
Where we need to perform the contract we are about to enter into or have entered into with you.
Legitimate Interests
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Legal Obligation
Where we need to comply with a legal or regulatory obligation.
Consent
Where you have given consent to the processing of your personal data for one or more specific purposes.
Your Right to Withdraw Consent
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
6. Data Sharing & Recipients
We may share your personal data with the following categories of recipients:
Service Providers
Companies that provide services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service and marketing assistance.
Network Partners
Mobile network operators and eSIM providers who enable our connectivity services.
Professional Advisers
Lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
Regulatory Authorities
Government bodies, regulators, law enforcement agencies, courts and other authorities where required by law.
Data Protection Standards
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
7. International Data Transfers
We may transfer your personal data to countries outside the UK and European Economic Area (EEA). Whenever we transfer your personal data out of the UK or EEA, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards.
• Transfers to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission or UK government.
• Use of specific contracts approved by the European Commission or UK government (Standard Contractual Clauses).
• Transfers to US-based providers certified under the EU-US Data Privacy Framework.
Contact Us About Transfers
Please contact us at privacy@helloroam.com if you want further information on the specific mechanism used by us when transferring your personal data out of the UK or EEA.
8. Your Data Protection Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data:
Right to Access
You have the right to request a copy of the personal data we hold about you.
Right to Rectification
You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure
You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object
You have the right to object to our processing of your personal data, under certain conditions.
Right to Data Portability
You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
How to Exercise Your Rights
If you wish to exercise any of the rights set out above, please contact us at privacy@helloroam.com. You will not have to pay a fee to access your personal data or to exercise any of your other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
9. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
| Category | Retention Period |
|---|---|
| Account Data | For the duration of your account plus 6 years after closure |
| Transaction Data | 7 years from the date of the transaction |
| Marketing Preferences | Until you unsubscribe or 3 years of inactivity |
| Technical/Usage Data | 13 months from collection |
10. Children's Personal Data
Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.
If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
Parental Notice
If you believe we might have any information from or about a child under 16, please contact us immediately at privacy@helloroam.com.
12. Contact Information
If you have any questions about this privacy policy or our privacy practices, please contact us:
Right to Complain
If you have any questions about this privacy policy or our privacy practices, please contact us:
Your Privacy Matters
We care about your Data Rights. Our Data Practices are transparent and you can exercise your data rights anytime by contacting us at admin@helloroam.com.
Related Policies
Questions About This Policy?
If you have any questions about this Privacy Policy or our data practices, please don't hesitate to contact us.
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