GDPR Cookies Policy & Privacy
Last updated: February 2026
Contents
- 1. Introduction
- 2. Data Controller Information
- 3. Personal Data We Collect
- 4. Sources of Your Personal Data
- 5. Legal Basis for Processing
- 6. Data Sharing & Recipients
- 7. International Data Transfers
- 8. Your Data Protection Rights
- 9. Data Retention
- 10. Children's Personal Data
- 11. Cookies & Tracking Technologies
- 12. Contact Information
- 13. Referral Program Privacy
1. Introduction
This Privacy Policy ("Notice") explains how your personal data is handled by Future Syncs Limited, UK, operating as HelloRoam ("HelloRoam", "we", "us", or "our"). It covers the personal information you provide or that we collect when you contact us, use our app, visit our website, or purchase our services.
We are required to give you this information, including details about your data protection rights, under the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the UK GDPR.
Does HelloRoam comply with data protection laws?
HelloRoam takes data protection seriously and will never share your personal data with third parties without a proper legal basis. We comply with GDPR, UK data protection laws, and privacy frameworks in North America, Australia, and Latin America. Privacy by design is built into all our services.
2. Data Controller Information
For this Notice, the data controller is Future Syncs Limited, UK, operating as HelloRoam. HelloRoam is responsible for your personal data.
Company:Future Syncs Limited
Brand:HelloRoam (a brand of Future Syncs Limited)
Address:London, United Kingdom
Company Registration:Pending verification
Email:admin@helloroam.com
HelloRoam is committed to protecting your personal data. This Notice tells you exactly how we process it.
3. Personal Data We Collect
We collect and process the following categories of personal data:
| Category | Examples |
|---|---|
| Identity Data | First name, last name, username or similar identifier, title, date of birth |
| Contact Data | Email address, telephone number, billing address, delivery address |
| Financial Data | Payment card details (processed by our payment provider), bank account details |
| Transaction Data | Details about payments to and from you, details of products and services you have purchased from us |
| Technical Data | Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device identifiers |
| Profile Data | Your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses |
| Usage Data | Information about how you use our website, products and services, including eSIM activation data and data consumption patterns |
| Marketing Data | Your preferences in receiving marketing from us and our third parties and your communication preferences |
4. Sources of Your Personal Data
We collect your personal data from the following sources:
Direct Interactions
You give us your identity, contact, and financial data when you fill out forms or contact us by phone, email, or other channels. This includes data you share when you create an account, buy a plan, subscribe, request marketing, enter a promotion, or give us feedback.
Automated Technologies
As you use our website and app, we may automatically collect technical data about your device, browsing activity, and patterns. We do this through cookies, server logs, and similar technologies.
Third Parties
We may receive personal data from third parties including analytics providers, advertising networks, search information providers, payment and delivery services, and identity verification services.
5. Legal Basis for Processing
We only use your personal data when the law allows it. Here are the most common situations:
Contract Performance
Where we need to perform the contract we are about to enter into or have entered into with you.
Legitimate Interests
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Legal Obligation
Where we need to comply with a legal or regulatory obligation.
Consent
Where you have given consent to the processing of your personal data for one or more specific purposes.
Your Right to Withdraw Consent
We only use your personal data when the law allows it. Here are the most common situations:
6. Data Sharing & Recipients
We may share your personal data with the following categories of recipients:
Service Providers
Companies that deliver services on our behalf, including payment processing, data analysis, email delivery, hosting, customer service, and marketing support.
Network Partners
Mobile network operators and eSIM providers who power our connectivity services.
Professional Advisers
Lawyers, bankers, auditors, and insurers who provide legal, financial, and advisory services.
Regulatory Authorities
Government bodies, regulators, law enforcement agencies, courts, and other authorities when required by law.
Data Protection Standards
We require all third parties to respect the security of your personal data and treat it in accordance with the law. We do not allow third-party service providers to use your data for their own purposes. They may only process it for the specific purposes we define.
7. International Data Transfers
We may transfer your personal data to countries outside the UK and European Economic Area (EEA). Whenever we do, we put safeguards in place to make sure your data gets the same level of protection.
• Transfers to countries deemed to provide adequate data protection by the European Commission or UK government.
• Use of specific contracts approved by the European Commission or UK government (Standard Contractual Clauses).
• Transfers to US-based providers certified under the EU-US Data Privacy Framework.
Contact Us About Transfers
Please contact us at privacy@helloroam.com if you want more information about the specific safeguards we use when transferring your personal data outside the UK or EEA.
8. Your Data Protection Rights
You have the following rights under data protection laws:
Right to Access
You can request a copy of the personal data we hold about you.
Right to Rectification
You can ask us to correct inaccurate information or complete incomplete records.
Right to Erasure
You can ask us to delete your personal data, under certain conditions.
Right to Restrict Processing
You can ask us to limit how we process your personal data, under certain conditions.
Right to Object
You can object to how we process your personal data, under certain conditions.
Right to Data Portability
You can ask us to transfer the data we hold to another organization or directly to you, under certain conditions.
How to Exercise Your Rights
To exercise any of the rights listed above, contact us at privacy@helloroam.com. There is no fee to access your data or exercise your rights. We may charge a reasonable fee only if your request is clearly unfounded, repetitive, or excessive.
9. Data Retention
We keep your personal data only as long as we need it, including for any legal, accounting, or reporting requirements.
To decide how long to keep your data, we consider the amount and sensitivity of the data, the risk of harm from unauthorized use, why we collected it, whether we can meet that purpose another way, and the applicable legal requirements.
| Category | Retention Period |
|---|---|
| Account Data | For the duration of your account plus 6 years after closure |
| Transaction Data | 7 years from the date of the transaction |
| Marketing Preferences | Until you unsubscribe or 3 years of inactivity |
| Technical/Usage Data | 13 months from collection |
10. Children's Personal Data
Our services are for people 16 and older. We do not knowingly collect personal data from children under 16. If you're a parent or guardian and think your child has shared data with us, please contact us right away.
If we discover we've collected personal data from a child without parental consent, we'll remove it from our systems promptly.
Parental Notice
If you think we have data from or about a child under 16, please contact us immediately at admin@helloroam.com.
12. Contact Information
If you have questions about this privacy policy or how we handle your data, contact us:
Right to Complain
If you have questions about this privacy policy or how we handle your data, contact us:
13. Referral Program Privacy
When you participate in the HelloRoam referral program, we collect limited technical data to attribute referrals accurately and prevent fraud.
Data Collected
- IP address (anonymized after attribution)
- Browser user-agent string
- Device fingerprint (hashed, non-reversible)
Purpose
This data is used solely to attribute referral purchases to the correct referrer, prevent duplicate or fraudulent claims, and calculate referral rewards. We do not use this data for advertising or sell it to third parties.
Data Retention
Referral attribution data is retained for 90 days after the referred purchase. After this period, the data is automatically deleted. Aggregated, non-personal statistics (total referrals, reward amounts) are kept for accounting purposes.
Your Privacy Matters
We care about your data rights. Our practices are transparent, and you can exercise your rights anytime by contacting us at admin@helloroam.com.
Related Policies
Questions About This Policy?
Have questions about this Privacy Policy or how we handle your data? We're happy to help.
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