隱私政策

Our Data Processors

We share your data with these trusted service providers. Each one has a data processing agreement with us.

We have Data Processing Agreements in place with all processors listed above.

Affiliate Partners

When you arrive through an affiliate link, we share a referral token with Rewardful to attribute your purchase and calculate rewards. This data is kept for 90 days.

Transfer Mechanisms by Processor

Stripe, Google, Meta, Microsoft, Sentry, VWO, and Vercel transfer data to the United States under Standard Contractual Clauses (SCCs) and the EU-US Data Privacy Framework. Supabase processes data in the US under SCCs. For UK-origin transfers, we use the UK International Data Transfer Agreement (IDTA) alongside SCCs.

如何行使你的權利

如需行使上述任何權利，請透過 help@helloroam.com 聯絡我們。查閱資料或行使權利均不收費。僅在你的請求明顯毫無根據、重複提出或過度時，我們才可能收取合理費用。

管理 Cookie 偏好設定

我們在服務中使用 Cookie 及類似追蹤技術來儲存資訊並追蹤活動，包括信標、標籤及腳本，協助我們收集資料並改善平台。

申訴權利

如對本隱私政策或我們處理資料的方式有疑問，請透過以下方式聯絡我們：

我們收集的個人資訊類別

我們從加州居民收集以下類別的個人資訊：

• 識別資訊：姓名、電子郵件地址及帳號登入資訊
• 裝置資訊：裝置類型、作業系統，以及用於eSIM啟用的裝置識別碼
• 付款資訊：由我們的付款服務商安全處理的帳單詳細資料
• 使用資料：你與我們網站及應用程式的互動方式
• 網際網路或其他網路活動：IP位址、瀏覽器類型及瀏覽頁面

如何提交CCPA請求

如需行使上述任何權利，請發送電子郵件至 help@helloroam.com。請提供你的姓名、電子郵件地址，以及請求說明。若你已取得書面授權或持有委託書，亦可代表他人提交請求。

身份驗證程序

我們在處理你的請求前，需要驗證你的身份。我們將要求你確認與帳號綁定的電子郵件地址，並可能要求提供額外資訊以核實你的身份。我們將在45天內回覆你的請求。如需更多時間，我們會事先通知你。

Legal Bases Under LGPD

We process your personal data based on your consent, to perform a contract with you, to meet a legal obligation, or to serve our legitimate interests. We tell you the applicable legal basis at the time we collect your data.

Your Rights Under LGPD

• Confirmation that we process your personal data and access to a copy of it.
• Correction of incomplete, inaccurate, or outdated data.
• Anonymization, blocking, or deletion of unnecessary or excessive data.
• Portability of your personal data to another service provider.
• Deletion of personal data processed with your consent.
• Information about which public and private entities we share your data with.
• Information about your option to deny consent and the consequences of doing so.
• Withdrawal of consent at any time, free of charge.
• Review of decisions made by automated means that affect your interests.

Purpose of Data Use

We use your personal data to process eSIM orders, manage your account, provide customer support, send service notifications, and improve our platform. We will not use your data for other purposes without notifying you first.

Cross-Border Transfers

Your personal data is transferred to and stored in the United Kingdom. The UK has been recognized as providing an adequate level of personal data protection by the European Commission. We apply equivalent safeguards for transfers under APPI.

Your Rights Under APPI

• Disclosure of the personal data we hold about you.
• Correction of any inaccurate personal data.
• Cessation of use or deletion of your personal data where it is no longer needed.
• Cessation of provision of your personal data to third parties.

How We Apply PIPEDA Principles

• Accountability: We are responsible for all personal information under our control and have designated a privacy contact to oversee compliance.
• Consent: We collect, use, or disclose your personal information only with your knowledge and consent, except where the law permits otherwise.
• Limiting Collection: We collect only the information we need for the identified purposes.
• Accuracy: We keep your personal information as accurate, complete, and up to date as necessary.
• Safeguards: We protect your personal information with security appropriate to its sensitivity.

Your Rights Under PIPEDA

• Access to the personal information we hold about you.
• Challenge the accuracy and completeness of your information and request corrections.
• Withdraw consent for non-essential data collection at any time.

Your Rights Under the DPDP Act

• Access to a summary of the personal data we process and how we use it.
• Correction and updating of inaccurate or incomplete personal data.
• Erasure of personal data that is no longer necessary for the purpose it was collected.
• Grievance redressal through our dedicated grievance mechanism.
• Nomination of another individual to exercise your rights on your behalf in case of death or incapacity.

AI Crawler Access

Our public website content, including eSIM pricing, coverage information, and FAQs, is accessible to AI crawlers. Your account data, personal information, and order history are never exposed to or shared with AI crawlers. We protect all personal data from AI training pipelines.

How We Use AI Internally

We use AI tools to support content research and review customer support quality. These tools process anonymized or aggregated data only. They are not used to make automated decisions about individual users.

When you participate in the HelloRoam referral program, we collect limited technical data to attribute referrals accurately and prevent fraud.

Data Collected

• IP address (anonymized after attribution)
• Browser user-agent string
• Device fingerprint (hashed, non-reversible)

Purpose

This data is used solely to attribute referral purchases to the correct referrer, prevent duplicate or fraudulent claims, and calculate referral rewards. We do not use this data for advertising or sell it to third parties.

Data Retention

Referral attribution data is retained for 90 days after the referred purchase. After this period, the data is automatically deleted. Aggregated, non-personal statistics (total referrals, reward amounts) are kept for accounting purposes.