使用條款

2.1 建立帳戶

2.2 帳戶安全

3.1 Purchase Terms

3.2 Device Compatibility

3.3 eSIM Delivery and Activation

4.1 付款方式

快速結帳: Apple Pay、Google Pay、PayPal

4.2 定價與稅費

所有 eSIM 購買均為預付制。價格含適用間接稅。

稅額依您的帳單郵遞區號或地區計算。

「間接稅」指銷售稅、加值型營業稅（VAT）、商品與服務稅（GST）及類似性質的稅種。

4.3 付款方式儲存

4.4 促銷代碼與折扣

• Promotional codes are subject to availability and expiration dates
• Only one promotional code may be used per transaction
• Promotional codes cannot be combined with other offers
• We reserve the right to change or cancel promotions at any time
• Promotional codes are non-transferable and have no cash value

For payments within the EU and UK, your bank may ask you to complete extra verification (such as 3D Secure) to confirm your identity. This is required by payment regulations and helps protect you from fraud.

5.1 協議期限

本協議自您購買 eSIM 時開始生效

本協議持續至您的流量方案到期或點數全部用完為止

5.2 終止

您的流量方案使用完畢或已到期時

HelloRoam 因您違反本條款而暫停您的帳戶時

5.3 終止後事宜

方案結束後若您繼續保留 eSIM 於裝置上，該 eSIM 以「現況」提供，不附任何保證

在您進行下一次購買前，不適用任何相關責任條款

6.1 用戶義務

• Use the service in line with these Terms and Conditions
• Follow all laws and regulations that apply to your use
• Do not use the service for fraud or illegal activity
• Do not copy or sell any information from our platform
• Do not use excessive data in ways that harm network performance for others
• Do not violate any intellectual property rights
• Do not use automated tools to scrape pricing, coverage, or other data from our website for commercial purposes.
• Do not resell or redistribute eSIM plans purchased through HelloRoam.
• Do not use SIM boxes, SIM farms, or similar devices to exploit our data plans.
• Do not use VPNs or proxies to bypass geographic restrictions on data plans.

6.2 促銷與推薦

不得試圖破壞任何促銷活動的公平性或完整性

不允許使用假帳號或虛假身份參與活動

6.3 服務暫停

7.1 服務可用性

We take reasonable steps to keep our service running without interruption

Service depends on the network capacity of our carrier partners

We work with multiple providers to maintain coverage across 185+ countries

7.2 吃到飽流量方案

A fair use policy applies to unlimited data plans

We may apply speed limits if your usage is well above normal levels

These limits protect network quality for all users on the plan

7.3 服務保證

• During network upgrades or maintenance windows
• In areas not covered by our network partners
• Due to factors outside our control such as weather or signal interference

EU Right of Withdrawal

If you live in the EU or EEA, you have a 14-day right to cancel your purchase without giving a reason. This right starts from the date of purchase.

This right ends when you activate your eSIM. By scanning the QR code and activating the eSIM, you agree to start the service immediately and acknowledge that you lose your right of withdrawal.

To exercise your right of withdrawal before activation, contact us at help@helloroam.com with your order number.

Service Availability

HelloRoam does not guarantee a specific uptime percentage. Service quality depends on our carrier partners and local network conditions. We monitor our platform and work to fix issues quickly, but we do not offer financial compensation for downtime caused by third-party networks.

8.1 法定權利

本條款中的任何內容均不影響您作為消費者依法享有的法定權利。

8.2 免責聲明

在法律允許的範圍內，我們不作任何陳述，並排除關於我們服務的所有明示或暗示保證。

8.3 服務終止

我們保留在合理可能的情況下事先通知後停止任何服務的權利。

9.1 所有權

我們平台上的所有內容、商標及智慧財產均屬 HelloRoam 所有或經授權使用，受著作權及智慧財產相關法律的完整保護。

9.2 使用限制

未經我們書面許可，您不得複製、重製、修改、散布或以任何商業方式使用我們平台上的任何內容。

10.1 法定撤回權

您有 14 天的時間可無需說明理由撤回購買申請。

啟用 eSIM 後此撤回權即終止；若已使用部分流量，可能獲得部分退款。

10.2 退款資格

• The eSIM was purchased directly from HelloRoam
• The eSIM has not been activated
• Your request is made within 6 months of purchase

10.3 部分退款

• eSIM 已啟用但僅使用了部分流量
• 網路基礎設施問題導致服務未能完整提供

10.4 裝置相容性退款

若購買後確認裝置不相容或被電信商鎖定，可申請全額退款，不另收費用。

11.1 責任排除

在法律允許的範圍內，我們排除因您使用我們服務所引起的任何損失或損害的全部責任。

我們的總責任上限為您已支付的 12 個月費用或 £100，以金額較高者為準。

本條款不影響我們對詐欺或詐欺性失實陳述所負的相關責任。

11.2 賠償責任

您同意就因您違反本條款所引發的索賠，對 HelloRoam 進行賠償。

您同意就因不當使用我們服務所引發的第三方索賠，對 HelloRoam 進行賠償。

12.1 準據法

本條款受英格蘭及威爾斯法律管轄並依其解釋。

英格蘭及威爾斯法院對本條款相關的任何爭議具有專屬管轄權。

您所在司法管轄區的強制性消費者保護法律亦可能適用，本條款不影響相關權利。

12.2 投訴處理

如有任何投訴，請先聯絡我們的客服團隊。我們將在任何正式爭議程序開始之前盡力解決問題。

13.1 個人資料保護

HelloRoam 處理您的個人資料以提供 eSIM 出國上網服務。

我們可能監控服務使用情況，以持續提升品質並防止未授權存取。

詳細資訊請參閱我們的隱私政策與 Cookie 政策頁面。

14.1 條款變更

We may update these terms from time to time.

• Updated terms will be posted on our website and in the app.
• We'll give you enough notice of significant changes so you can review them.

14.2 權利轉讓

我們可將本條款下的所有權利與義務轉讓給集團內的任何相關公司。

14.3 條款可分割性

若本條款的任何部分被認定為無效或不可執行，其餘條款仍繼續完全有效。

14.4 棄權聲明

若我們未立即行使本條款下的某項權利，並不代表我們放棄該項權利。

14.5 語言版本

若翻譯版本與英文版本的內容存在衝突，以英文版本為準。

14.6 聯絡資訊

HelloRoam offers a referral program that lets you earn rewards by inviting friends to try our eSIM service. By participating, you agree to the following terms.

15.1 Eligibility

• You must have a registered HelloRoam account in good standing
• You must have completed at least one eSIM purchase
• The referred person must be a new HelloRoam customer

15.2 Rewards

• You earn credit when your referred friend makes their first purchase
• Your friend also receives a discount on their first order
• Rewards are applied as account credit for future purchases
• Credit cannot be exchanged for cash or transferred between accounts

15.3 Restrictions

• Self-referrals and duplicate accounts are not allowed
• We may limit the number of referrals per account
• Abuse of the referral program may result in forfeiture of rewards and account suspension

15.4 Program Changes

We may modify, suspend, or discontinue the referral program at any time. Changes will be posted on our website. Pending rewards at the time of any change will be honored.