Pogoji in določila

2.1 Ustvarjanje računa

2.2 Varnost računa

3.1 Purchase Terms

3.2 Device Compatibility

3.3 eSIM Delivery and Activation

4.1 Načini plačila

Hitri nakup: Apple Pay, Google Pay, PayPal

4.2 Cene in davki

Vsi nakupi eSIM so predplačani. Cene vključujejo veljavne posredne davke.

Davek se izračuna na podlagi vaše poštne številke za izstavitev računa.

"Posredni davki" pomeni prometni davek, davek na dodano vrednost (DDV), davek na blago in storitve (GST) in podobne davke.

4.3 Shranjevanje plačilnih metod

4.4 Promocijske kode in popusti

• Promotional codes are subject to availability and expiration dates
• Only one promotional code may be used per transaction
• Promotional codes cannot be combined with other offers
• We reserve the right to change or cancel promotions at any time
• Promotional codes are non-transferable and have no cash value

For payments within the EU and UK, your bank may ask you to complete extra verification (such as 3D Secure) to confirm your identity. This is required by payment regulations and helps protect you from fraud.

5.1 Trajanje sporazuma

Ta sporazum začne veljati, ko kupite eSIM

Sporazum traja do izteka vašega podatkovnega paketa ali porabe kredita

5.2 Prekinitev

Ob porabi ali izteku vašega podatkovnega paketa

Ob prekinitvi s strani HelloRoam zaradi kršitve teh pogojev

5.3 Po prekinitvi

eSIM je zagotovljen "takšen kot je", če ga ne izbrišete z naprave

Nobena odgovornost ne nastane do nadaljnjega nakupa

6.1 Obveznosti uporabnika

• Use the service in line with these Terms and Conditions
• Follow all laws and regulations that apply to your use
• Do not use the service for fraud or illegal activity
• Do not copy or sell any information from our platform
• Do not use excessive data in ways that harm network performance for others
• Do not violate any intellectual property rights
• Do not use automated tools to scrape pricing, coverage, or other data from our website for commercial purposes.
• Do not resell or redistribute eSIM plans purchased through HelloRoam.
• Do not use SIM boxes, SIM farms, or similar devices to exploit our data plans.
• Do not use VPNs or proxies to bypass geographic restrictions on data plans.

6.2 Promocije in napotitve

Ne smete spodkopavati poštenosti ali integritete nobene promocije

Lažne registracije ali fiktivne identitete so prepovedane

6.3 Prekinitev storitve

7.1 Razpoložljivost storitve

We take reasonable steps to keep our service running without interruption

Service depends on the network capacity of our carrier partners

We work with multiple providers to maintain coverage across 185+ countries

7.2 Neomejeni podatkovni paketi

A fair use policy applies to unlimited data plans

We may apply speed limits if your usage is well above normal levels

These limits protect network quality for all users on the plan

7.3 Garancije storitve

• During network upgrades or maintenance windows
• In areas not covered by our network partners
• Due to factors outside our control such as weather or signal interference

EU Right of Withdrawal

If you live in the EU or EEA, you have a 14-day right to cancel your purchase without giving a reason. This right starts from the date of purchase.

This right ends when you activate your eSIM. By scanning the QR code and activating the eSIM, you agree to start the service immediately and acknowledge that you lose your right of withdrawal.

To exercise your right of withdrawal before activation, contact us at help@helloroam.com with your order number.

Service Availability

HelloRoam does not guarantee a specific uptime percentage. Service quality depends on our carrier partners and local network conditions. We monitor our platform and work to fix issues quickly, but we do not offer financial compensation for downtime caused by third-party networks.

8.1 Zakonske pravice

Nič v teh pogojih ne vpliva na vaše zakonske pravice kot potrošnika.

8.2 Brez jamstev

V obsegu, ki ga dovoljuje zakon, ne dajemo nobenih zagotovil in izključujemo vsa jamstva, bodisi izrecna bodisi implicitna, v zvezi z našimi storitvami.

8.3 Prekinitev storitve

Pridržujemo si pravico do prekinitve katere koli storitve po lastni presoji, z razumnim obvestilom, kjer je to mogoče.

9.1 Lastništvo

Vsa vsebina, blagovne znamke in intelektualna lastnina, prikazana na naši platformi, je v lasti HelloRoam ali licencirana HelloRoam in je zaščitena z avtorskimi in drugimi zakoni o intelektualni lastnini.

9.2 Omejitve

Brez predhodnega pisnega dovoljenja ne smete kopirati, reproducirati, spreminjati, distribuirati ali komercialno uporabljati nobene vsebine z naše platforme.

10.1 Zakonska pravica do odstopa

Imate 14 dni za odstop od nakupa brez navedbe razloga.

Ta pravica preneha ob aktivaciji ali pa prejmete delno vračilo, če so bili podatki porabljeni.

10.2 Upravičenost do vračila

• The eSIM was purchased directly from HelloRoam
• The eSIM has not been activated
• Your request is made within 6 months of purchase

10.3 Delna vračila

• eSIM je bil aktiviran, vendar so bili podatki delno porabljeni
• Težave z omrežno infrastrukturo so preprečile popolno dostavo storitve

10.4 Vračila za nekompatibilnost naprave

Popolno vračilo je na voljo, če se po nakupu ugotovi, da je vaša naprava nekompatibilna ali zaklenjena pri operaterju.

11.1 Izključitev odgovornosti

V obsegu, ki ga dovoljuje zakon, izključujemo vso odgovornost za kakršno koli izgubo ali škodo, ki izhaja iz vaše uporabe naših storitev.

Naša skupna odgovornost je omejena na 12 mesecev stroškov, ki ste jih plačali, ali 100 £, odvisno od tega, kar je večje.

To ne vpliva na našo odgovornost za goljufijo ali goljufivo napačno predstavitev.

11.2 Odškodnina

Strinjate se, da nas odškodujete za kakršne koli zahtevke, ki izhajajo iz vaše kršitve teh pogojev.

Strinjate se, da nas odškodujete za kakršne koli zahtevke, ki izhajajo iz nepravilne uporabe naših storitev.

12.1 Merodajno pravo

Ti pogoji se urejajo po zakonih Anglije in Walesa.

Sodišča Anglije in Walesa so pristojna za morebitne spore.

V vaši jurisdikciji lahko veljajo tudi drugi obvezni zakoni o varstvu potrošnikov.

12.2 Pritožbe

Če imate pritožbo, najprej kontaktirajte našo ekipo za podporo strankam. Prizadevali si bomo rešiti morebitne težave, preden bo potrebno formalno reševanje sporov.

13.1 Varstvo podatkov

Obdelujemo osebne podatke za zagotavljanje naših storitev.

Storitve lahko nadzorujemo in izboljšujemo ter preprečujemo nepooblaščeno uporabo.

Za vse podrobnosti glejte našo Politiko zasebnosti in Politiko piškotkov.

14.1 Sprememba pogojev

We may update these terms from time to time.

• Updated terms will be posted on our website and in the app.
• We'll give you enough notice of significant changes so you can review them.

14.2 Prenos

Svoje pravice in obveznosti iz teh pogojev lahko prenesemo na katero koli skupinsko podjetje.

14.3 Ločljivost

Če se katera koli določba teh pogojev izkaže za neveljavno ali neizvršljivo, preostale določbe ostanejo v polni veljavi.

14.4 Odpoved pravici

Naša neuveljavljanje katere koli pravice iz teh pogojev ne pomeni odrekanja tej pravici.

14.5 Jezik

V primeru kakršne koli razlike med prevedenimi različicami prevlada angleška različica teh pogojev.

14.6 Kontaktni podatki

HelloRoam offers a referral program that lets you earn rewards by inviting friends to try our eSIM service. By participating, you agree to the following terms.

15.1 Eligibility

• You must have a registered HelloRoam account in good standing
• You must have completed at least one eSIM purchase
• The referred person must be a new HelloRoam customer

15.2 Rewards

• You earn credit when your referred friend makes their first purchase
• Your friend also receives a discount on their first order
• Rewards are applied as account credit for future purchases
• Credit cannot be exchanged for cash or transferred between accounts

15.3 Restrictions

• Self-referrals and duplicate accounts are not allowed
• We may limit the number of referrals per account
• Abuse of the referral program may result in forfeiture of rewards and account suspension

15.4 Program Changes

We may modify, suspend, or discontinue the referral program at any time. Changes will be posted on our website. Pending rewards at the time of any change will be honored.