Masharti na Vigezo

2.1 Kufungua Akaunti

2.2 Usalama wa Akaunti

3.1 Purchase Terms

3.2 Device Compatibility

3.3 eSIM Delivery and Activation

4.1 Njia za Malipo

Malipo ya Haraka: Apple Pay, Google Pay, PayPal

4.2 Bei na Kodi

Manunuzi yote ya eSIM yanalipwa kabla. Bei zinajumuisha Kodi za Moja kwa Moja zinazofaa.

Kodi inakokotolewa kulingana na nambari yako ya msimbo wa posta wa malipo.

"Kodi za Moja kwa Moja" inamaanisha kodi ya mauzo, kodi ya ongezeko la thamani (VAT), kodi ya bidhaa na huduma (GST), na kodi zinazofanana.

4.3 Uhifadhi wa Njia ya Malipo

4.4 Nambari za Utangazaji na Punguzo

• Promotional codes are subject to availability and expiration dates
• Only one promotional code may be used per transaction
• Promotional codes cannot be combined with other offers
• We reserve the right to change or cancel promotions at any time
• Promotional codes are non-transferable and have no cash value

For payments within the EU and UK, your bank may ask you to complete extra verification (such as 3D Secure) to confirm your identity. This is required by payment regulations and helps protect you from fraud.

5.1 Muda wa Mkataba

Mkataba huu unaanza unapununua eSIM

Mkataba unaendelea hadi mpango wako wa data unaisha au mkopo wako unaisha

5.2 Kukomesha

Mpango wako wa data unapotumika au kuisha muda

HelloRoam inaposimamisha akaunti yako kwa kukiuka masharti haya

5.3 Baada ya Kukomesha

eSIM yako inapatikana "kama ilivyo" ukiacha kwenye kifaa chako baada ya mpango kuisha

Hakuna dhima inayotumika hadi ununuzi mwingine utakapofanywa

6.1 Wajibu wa Mtumiaji

• Use the service in line with these Terms and Conditions
• Follow all laws and regulations that apply to your use
• Do not use the service for fraud or illegal activity
• Do not copy or sell any information from our platform
• Do not use excessive data in ways that harm network performance for others
• Do not violate any intellectual property rights
• Do not use automated tools to scrape pricing, coverage, or other data from our website for commercial purposes.
• Do not resell or redistribute eSIM plans purchased through HelloRoam.
• Do not use SIM boxes, SIM farms, or similar devices to exploit our data plans.
• Do not use VPNs or proxies to bypass geographic restrictions on data plans.

6.2 Matangazo na Marejesho

Usijaribu kudhoofisha usawa au uadilifu wa tangazo lolote

Usajili wa uongo na utambulisho wa kubuni havikubaliwi

6.3 Kusimamisha Huduma

7.1 Upatikanaji wa Huduma

We take reasonable steps to keep our service running without interruption

Service depends on the network capacity of our carrier partners

We work with multiple providers to maintain coverage across 185+ countries

7.2 Mipango ya Data Isiyokuwa na Kikomo

A fair use policy applies to unlimited data plans

We may apply speed limits if your usage is well above normal levels

These limits protect network quality for all users on the plan

7.3 Dhamana za Huduma

• During network upgrades or maintenance windows
• In areas not covered by our network partners
• Due to factors outside our control such as weather or signal interference

EU Right of Withdrawal

If you live in the EU or EEA, you have a 14-day right to cancel your purchase without giving a reason. This right starts from the date of purchase.

This right ends when you activate your eSIM. By scanning the QR code and activating the eSIM, you agree to start the service immediately and acknowledge that you lose your right of withdrawal.

To exercise your right of withdrawal before activation, contact us at help@helloroam.com with your order number.

Service Availability

HelloRoam does not guarantee a specific uptime percentage. Service quality depends on our carrier partners and local network conditions. We monitor our platform and work to fix issues quickly, but we do not offer financial compensation for downtime caused by third-party networks.

8.1 Haki za Kisheria

Hakuna kitu katika masharti haya kinachobadilisha haki zako za kisheria kama mteja.

8.2 Hakuna Dhamana

Kwa kiasi sheria inavyoruhusu, hatutoi uwakilishi na tunatenga dhamana zote, wazi au zilizodokezwa, kuhusu huduma zetu.

8.3 Kusimamishwa kwa Huduma

Tunahifadhi haki ya kusimamisha huduma yoyote kwa hiari yetu, na taarifa ya busara inapowezekana.

9.1 Umiliki

Maudhui yote, alama za biashara, na umiliki wa kiakili kwenye jukwaa letu ni ya HelloRoam au tunaruhusu kwetu. Vinazingatiwa na sheria za haki miliki na umiliki wa kiakili.

9.2 Vikwazo

Huwezi kunakili, kuzalisha, kubadilisha, kusambaza, au kutumia kibiashara maudhui yoyote kutoka kwa jukwaa letu bila ruhusa yetu ya maandishi.

10.1 Haki ya Kisheria ya Kujiondoa

Una siku 14 kujiondoa kwa ununuzi wako bila kutoa sababu.

Haki hii inaisha unapoamilisha eSIM, au unaweza kupata kurudishwa pesa kwa sehemu ikiwa data fulani imetumika.

10.2 Ustahili wa Kurudishwa Pesa

• The eSIM was purchased directly from HelloRoam
• The eSIM has not been activated
• Your request is made within 6 months of purchase

10.3 Kurudishwa Pesa kwa Sehemu

• eSIM iliamilishwa lakini sehemu tu ya data ilitumika
• Matatizo ya miundombinu ya mtandao yalizuia uwasilishaji kamili wa huduma

10.4 Kurudishwa Pesa kwa Utangamano wa Kifaa

Kurudishwa pesa kamili kunapatikana ikiwa kifaa chako kinagundulika kuwa hakitangamani au kimefungwa na mtoa huduma baada ya ununuzi.

11.1 Utekezaji wa Dhima

Kwa kiasi sheria inavyoruhusu, tunatenga dhima yote kwa upotezaji au uharibifu wowote kutoka kwa matumizi yako ya huduma zetu.

Dhima yetu yote imewekewa kikomo cha malipo ya miezi 12 uliyolipa au £100, yoyote iliyo kubwa.

Hii haiathiri dhima yetu ya udanganyifu au uwakilishi wa udanganyifu.

11.2 Fidia

Unakubali kutulipa dhidi ya madai yanayotokana na ukiukaji wako wa masharti haya.

Unakubali kutulipa dhidi ya madai kutoka kwa matumizi yasiyofaa ya huduma zetu.

12.1 Sheria Inayosimamia

Masharti haya yanasimamishwa na sheria za Uingereza na Wales.

Mahakama za Uingereza na Wales zina mamlaka juu ya migogoro yoyote.

Sheria za lazima za ulinzi wa watumiaji katika eneo lako la kisheria zinaweza pia kutumika.

12.2 Malalamiko

Ikiwa una malalamiko, wasiliana kwanza na timu yetu ya msaada. Tutafanya kazi kutatua tatizo kabla ya mchakato wowote rasmi wa mgogoro kuanza.

13.1 Ulinzi wa Data

HelloRoam inashughulikia data ya kibinafsi ili kutoa huduma zetu za eSIM.

Tunaweza kufuatilia matumizi ya huduma ili kuhakikisha ubora na kuzuia ufikiaji usioidhinishwa.

Kwa maelezo kamili, angalia Sera yetu ya Faragha na Sera ya Vidakuzi.

14.1 Mabadiliko ya Masharti

We may update these terms from time to time.

• Updated terms will be posted on our website and in the app.
• We'll give you enough notice of significant changes so you can review them.

14.2 Uhamishaji

Tunaweza kuhamisha haki na wajibu wetu chini ya masharti haya kwa kampuni yoyote katika kikundi chetu.

14.3 Kutenganishwa

Ikiwa sehemu yoyote ya masharti haya inagundulika kuwa batili au haiwezi kutekelezwa, masharti yaliyobaki yanabaki katika nguvu kamili.

14.4 Kuachilia

Tukikosa kutumia haki chini ya masharti haya, hiyo haimaanishi tunaiacha.

14.5 Lugha

Ikiwa kuna mgongano kati ya toleo lililotafsiriwa na toleo la Kiingereza la masharti haya, toleo la Kiingereza linashinda.

14.6 Maelezo ya Mawasiliano

HelloRoam offers a referral program that lets you earn rewards by inviting friends to try our eSIM service. By participating, you agree to the following terms.

15.1 Eligibility

• You must have a registered HelloRoam account in good standing
• You must have completed at least one eSIM purchase
• The referred person must be a new HelloRoam customer

15.2 Rewards

• You earn credit when your referred friend makes their first purchase
• Your friend also receives a discount on their first order
• Rewards are applied as account credit for future purchases
• Credit cannot be exchanged for cash or transferred between accounts

15.3 Restrictions

• Self-referrals and duplicate accounts are not allowed
• We may limit the number of referrals per account
• Abuse of the referral program may result in forfeiture of rewards and account suspension

15.4 Program Changes

We may modify, suspend, or discontinue the referral program at any time. Changes will be posted on our website. Pending rewards at the time of any change will be honored.