Terms & Conditions
Last Updated October 2023
Table of Contents
1. Introduction
Welcome to HelloRoam! These terms explain the rules for using our eSIM services.
By accessing or using our services, you agree to follow these terms.
If you disagree, please avoid using our services.
Key Points
- •Instant eSIM activation available.
- •Coverage in 190+ countries.
- •Reliable 24×7 customer support.
2. User Accounts
User Accounts
Users must create an account to access certain features.
Users must provide correct details during registration.
- • Users must provide correct details during registration.
- • Keep your account details safe and confidential.
- • Users are responsible for all activities on their account.
- • Report any unauthorized use to HelloRoam immediately.
Note: Guest purchases are available but limited in features.
User Responsibilities
User Responsibilities
- • Follow all applicable laws and rules.
- • Use the service for personal, non-commercial use only.
- • Avoid any activity that may disrupt the service.
- • Do not share account access with others.
Our Protections
- • We reserve the right to modify or terminate services.
- • HelloRoam may suspend accounts for violations.
- • We protect user data as per our privacy policy.
- • Fraudulent activities will lead to legal action.
3. Using Our Services
Using Our Services
Step 1: Choose Plan
Pick a data plan for your travel needs.
Step 2: Install eSIM
Follow instructions to install eSIM.
Step 3: Activate and Connect
Activate and start using eSIM globally.
Step 4: Manage in App
Manage account and data from our app.
Purchase Terms
- All purchases are final and non-refundable.
- Check compatibility before buying.
- Keep your payment info secure.
- Review all charges for your plan.
- Reach support for billing help.
Device Compatibility
- • Our eSIM supports most modern smartphones.
- • Check your device specs for eSIM support.
- • Some features need certain OS versions.
Service Delivery
eSIM is delivered instantly after purchase.
Make sure your internet is stable to activate.
Check your email for confirmation details.
Contact support if eSIM not received.
4. Payments and Pricing
Payment Methods
Express Checkout: Pay quickly using supported digital wallets.
Express Checkout
- • Pay quickly using supported digital wallets.
Card Payments
- • We accept major credit and debit cards.
Pricing Information
Prices are displayed in USD unless specified otherwise.
Additional taxes may apply as per location.
Indirect taxes include VAT, GST and other regional taxes.
Data Storage
User data is stored securely as per regulations.
Access to personal data is limited to authorised personnel.
Data retained only as required for service.
Users may request data deletion as per policy.
Promotional Offers
- Promotions are subject to availability and terms.
- Discounts cannot be clubbed with other offers.
- Promo codes must be applied at checkout.
- Promotions valid for limited period only.
- HelloRoam reserves the right to revise promotions.
5. Term & Termination
Service Duration
Data plans remain valid for the mentioned duration after activation.
Unused data expires when the plan ends.
Termination Conditions
Users can end the service anytime via the app.
HelloRoam may stop services for violations.
Post-Termination
Access to eSIM services stops upon termination.
Reactivation may include extra charges.
6. User Obligations
User Obligations
- Provide correct and updated information.
- Use the services as per these terms.
- Do not use the service for any illegal activity.
- Report service issues immediately.
- Keep your account details confidential.
- Respect rights of other users and third parties.
Promotional Rules
Join promotions ethically and lawfully.
Follow specific conditions for each offer.
Service Suspension
Service may be suspended for non-adherence.
Suspension may occur due to payment problems.
Users will be notified via email about suspensions.
Resolving issues may remove suspension.
7. Service Availability
Service Availability
HelloRoam strives to offer uninterrupted service.
Service interruptions may occur during maintenance.
Users will be notified about planned downtimes.
Unlimited Plans
Unlimited plans follow fair usage policy.
Too much usage can slow down your speed.
Fair usage details are mentioned in plan info.
Guarantee Conditions
- Service may not remain stable during outages.
- Refunds are not given for minor issues.
- Reach out to support for major service concerns.
8. Warranties & Guarantees
Statutory Rights
These terms do not affect your legal or statutory rights under applicable law.
No Warranties
HelloRoam provides services on an “as is” basis without warranties.
Service Discontinuation
HelloRoam reserves the right to discontinue services with prior notice.
9. Intellectual Property
Intellectual Property
All content and software belong to HelloRoam and its licensors.
Usage Restrictions
Users are not allowed to copy or share HelloRoam content without approval.
10. Refund Policy
Refund Policy
Users can cancel purchase before activation.
Refunds are processed based on our policy terms.
Eligibility
- Refunds apply only for unused plans.
- Requests should be made within 14 days of purchase.
- Proof of purchase is mandatory for refunds.
Partial Refunds
- Partial refunds may be granted under specific cases.
- Contact support to confirm eligibility for partial refund.
Device Compatibility
Verify your device compatibility before purchase, as refunds are not available for incompatible devices.
11. Limitation of Liability
Limitation of Liability
HelloRoam is not liable for indirect losses.
Liability is capped at the service fee paid.
Users are responsible for any actions under their account.
Indemnity
Users agree to indemnify HelloRoam against third-party claims.
Indemnity covers term breaches and illegal use.
12. Governing Law
Governing Law
These terms are subject to the laws of the region where HelloRoam operates.
Disputes shall be handled only by HelloRoam’s local courts.
Users retain rights under binding local laws.
Legal Compliance
Users must follow all relevant laws and regulations.
13. Data Protection
Data Protection
HelloRoam is committed to protecting user data.
Data is processed as per our privacy policy.
For more info, check our Privacy Policy at /privacy.
14. General Provisions
General Provisions
HelloRoam may update terms with prior notice.
- Continued use means you agree to the changes.
- Users should check terms often for updates.
Assignment
Users cannot assign rights or duties without HelloRoam’s consent.
Severability
If any section is invalid, the rest remains valid.
Waiver
Not enforcing a section is not a waiver of rights.
Language
These terms are in English; translations are for convenience only.
Contact Us
Support: help@helloroam.com
Legal: admin@helloroam.com
Privacy: admin@helloroam.com
Business: admin@helloroam.com
Important Notice
Please read these terms carefully before using HelloRoam services.
By accessing our services, you agree to be bound by these terms and conditions.
Related Policies
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