Privacy Policy
Last updated: February 2026
Contents
- 1. Introduction
- 2. Data Controller Information
- 3. Personal Data We Collect
- 4. Sources of Your Personal Data
- 5. Legal Basis for Processing
- 6. Data Sharing & Recipients
- 7. International Data Transfers
- 8. Your Data Protection Rights
- 9. Data Retention
- 10. Children's Personal Data
- 11. Cookies & Tracking Technologies
- 12. Contact Information
- 13. Referral Program Privacy
1. Introduction
This privacy policy ("Notice") informs you about how your Personal Data is handled by Future Syncs Limited, UK, operating under the brand name HelloRoam ("HelloRoam", "we", "us", or "our"). It sets out the personal information detailed below that relates to you or which you provide to us ("Personal Data"). This Personal Data is collected and processed by HelloRoam or on its behalf by third party service providers when you use our application, website, or contracted services.
We are required to provide you this information, including details of your data protection rights, under the General Data Protection Regulation (EU) 2016/679 ("GDPR"), the UK GDPR, and India's Digital Personal Data Protection Act 2023 (DPDP Act) where applicable.
Does HelloRoam comply with data protection laws?
HelloRoam takes data protection obligations seriously and will not share personal data with third parties without a proper legal basis. We follow global data protection standards, including GDPR, UK data protection laws, and India's Digital Personal Data Protection Act 2023 (DPDP Act), with privacy built into all our services from the ground up.
2. Data Controller Information
For the purposes of this Notice, the controller of your personal data is Future Syncs Limited, UK, operating under the brand name HelloRoam. HelloRoam is fully responsible for your Personal Data.
Company:Future Syncs Limited
Brand:HelloRoam (a brand of Future Syncs Limited)
Address:London, United Kingdom
Company Registration:Pending verification
Email:admin@helloroam.com
HelloRoam is committed to protecting your fundamental right to personal data privacy. This Notice is intended to inform you clearly about how we process your Personal Data.
3. Personal Data We Collect
HelloRoam collects and processes the following categories of personal data:
| Category | Examples |
|---|---|
| Identity Data | First name, last name, username or similar identifier, title, date of birth |
| Contact Data | Email address, phone number, billing address, delivery address |
| Financial Data | Payment card details (processed by our payment provider), bank account details |
| Transaction Data | Details of payments to and from you, details of products and services purchased |
| Technical Data | Internet Protocol (IP) address, login data, browser type and version, time zone, browser plug-in types, operating system, device identifiers |
| Profile Data | Your username and password, purchases or orders placed by you, your interests, preferences, feedback, and survey responses |
| Usage Data | Information about how you use our website, products and services, including eSIM activation data and data consumption patterns |
| Marketing Data | Your preferences for receiving marketing from us and third parties, and your communication preferences |
4. Sources of Your Personal Data
We collect personal data from the following sources:
Direct Interactions
You provide your Identity, Contact, and Financial Data when filling in forms or corresponding with us by phone, email, or other means. This includes data provided when creating an account, purchasing an eSIM plan, subscribing to services, requesting marketing, entering a promotion or survey, or sending us feedback.
Automated Technologies
As you use our website and app, we may automatically collect Technical Data about your device, browsing behaviour, and usage patterns. We collect this data using cookies, server logs, and similar technologies.
Third Parties
We may receive personal data from third parties including analytics providers, advertising networks, search information providers, payment and delivery services, and identity verification services.
5. Legal Basis for Processing
We will use your personal data only when the law permits us to do so. The most common circumstances in which we process your data are:
Contract Performance
Where we must perform the contract we are entering into or have entered into with you.
Legitimate Interests
Where it is necessary for our legitimate interests, provided your interests and fundamental rights do not override those interests.
Legal Obligation
Where we must comply with a legal or regulatory obligation.
Consent
Where you have provided consent for us to process your personal data for one or more specific purposes.
Your Right to Withdraw Consent
We will use your personal data only when the law permits us to do so. The most common circumstances in which we process your data are:
6. Data Sharing & Recipients
We may share your personal data with the following categories of recipients:
Service Providers
Companies providing services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing support.
Network Partners
Mobile network operators and eSIM providers who make our connectivity services possible, including networks in the UAE, UK, USA, Thailand, and Singapore.
Professional Advisers
Lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
Regulatory Authorities
Government bodies, regulators, law enforcement agencies, courts, and other authorities where required by law.
Data Protection Standards
We require all third parties to protect the security of your personal data and to treat it in accordance with applicable law. We do not permit third-party service providers to use your personal data for their own purposes. They may only process your data for specified purposes and strictly according to our instructions.
7. International Data Transfers
We may transfer your personal data to countries outside the UK and the European Economic Area (EEA). Whenever such a transfer takes place, we put appropriate safeguards in place to protect your data to the same standard.
• Transfers to countries the European Commission or UK government has recognised as providing adequate data protection.
• Use of specific contracts approved by the European Commission or UK government (Standard Contractual Clauses).
• Transfers to US-based providers certified under the EU-US Data Privacy Framework.
Contact Us About Transfers
Please write to us at privacy@helloroam.com if you require further information about the specific safeguards we use when transferring your personal data outside the UK or EEA.
8. Your Data Protection Rights
Under data protection laws, you have the following rights in relation to your personal data:
Right to Access
You have the right to request a copy of the personal data HelloRoam holds about you.
Right to Rectification
You have the right to request that we correct information you believe is inaccurate or complete information that is incomplete.
Right to Erasure
You have the right to request that we erase your personal data, subject to certain conditions.
Right to Restrict Processing
You have the right to request that we restrict how we process your personal data, subject to certain conditions.
Right to Object
You have the right to object to our processing of your personal data, subject to certain conditions.
Right to Data Portability
You have the right to request that we transfer data we hold about you to another organisation, or directly to you, subject to certain conditions.
How to Exercise Your Rights
To exercise any of the rights listed above, please write to us at privacy@helloroam.com. You will not be charged a fee for accessing your personal data or exercising your rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.
9. Data Retention
HelloRoam retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
When deciding the appropriate retention period, we consider the volume, nature, and sensitivity of the personal data; the potential risk of harm from unauthorised use or disclosure; the purposes for which we process the data and whether those purposes can be achieved by other means; and the applicable legal requirements.
| Category | Retention Period |
|---|---|
| Account Data | For the duration of your account plus 6 years after closure |
| Transaction Data | 7 years from the date of the transaction |
| Marketing Preferences | Until you unsubscribe or 3 years of inactivity |
| Technical/Usage Data | 13 months from collection |
10. Children's Personal Data
HelloRoam services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us without delay.
If we discover that we have collected personal data from a child without verified parental consent, we will take steps to remove that information from our systems promptly.
Parental Notice
If you believe we may hold any information from or about a child under 16, please contact us immediately at admin@helloroam.com.
12. Contact Information
If you have any questions about this privacy policy or our data practices, you are welcome to contact us through the following channels:
Right to Complain
If you have any questions about this privacy policy or our data practices, you are welcome to contact us through the following channels:
13. Referral Program Privacy
When you participate in the HelloRoam referral program, we collect limited technical data to attribute referrals accurately and prevent fraud.
Data Collected
- IP address (anonymized after attribution)
- Browser user-agent string
- Device fingerprint (hashed, non-reversible)
Purpose
This data is used solely to attribute referral purchases to the correct referrer, prevent duplicate or fraudulent claims, and calculate referral rewards. We do not use this data for advertising or sell it to third parties.
Data Retention
Referral attribution data is retained for 90 days after the referred purchase. After this period, the data is automatically deleted. Aggregated, non-personal statistics (total referrals, reward amounts) are kept for accounting purposes.
Your Privacy Matters
We care about your data rights. Our practices are transparent, and you can exercise your rights anytime by contacting us at admin@helloroam.com.
Related Policies
Questions About This Policy?
Have questions about this Privacy Policy or how we handle your data? We're happy to help.
Get the app. Travel smarter.
Manage your eSIMs from anywhere, at any time.
