Privacy Policy
Last Updated October 2023
Contents
1. Introduction
HelloRoam works to protect your personal information and stay transparent about how we manage your data. This Privacy Policy describes our data collection and use practices.
Our goal is to give you a seamless, secure experience with our eSIM services so you can stay connected globally.
Why Your Privacy Matters
Your privacy comes first – we focus on trust and a safe digital experience.
2. Who We Are
HelloRoam is a trusted global eSIM provider delivering reliable and secure mobile connections.
Company: HelloRoam Pvt. Ltd.
Brand: HelloRoam
Address: 123 Connectivity Lane, Mobile City, USA
Company Registration: Reg. No. 12345678
Email: admin@helloroam.com
For any privacy-related queries, reach out at the above email.
3. What Data We Collect
We collect various kinds of data to deliver and enhance our services. Here’s a quick overview of categories, examples, and uses.
| Category | Examples |
|---|---|
| Personal Information | Name, Email Address |
| Device Information | Device Model, OS Version |
| Usage Data | App Usage Patterns |
| Location Data | GPS Location |
| Payment Information | Credit Card Details |
| Network Data | Network Logs |
| Customer Support Data | Support Tickets |
| Marketing Preferences | Email Subscription Status |
4. How We Collect Data
We collect data from multiple sources to ensure the best service.
Direct Interactions
Information you share directly when using our services.
Automated Technologies
Data automatically collected while using our services.
Third-party Sources
Information from third-party partners.
5. Legal Basis for Processing
We process your data based on the following legal grounds.
Consent
Marketing communications.
Contract
Service provision.
Legal obligation
Compliance with laws.
Vital interests
Safety and emergencies.
Legal basis for processing
We process your data based on the following legal grounds.
6. Who We Share Your Data With
Your data may be shared with trusted partners or entities.
Service Providers
Entities offering IT and system management services.
Professional Advisors
Lawyers, bankers, auditors, and insurers.
Regulatory Authorities
Entities that need reports on processing activities.
Marketing Partners
Partners helping in promotional activities.
Sharing Safeguards
We make sure all data sharing follows applicable data protection laws.
7. International Data Transfers
We use safeguards to keep your data protected.
• Encryption of personal data.
• Regular security checks.
• Access control policies.
Stay Secure
Keep your account details private to stay secure.
8. Your Rights
You have rights over your personal data, including access, correction, and deletion.
Access
Request access to your personal data.
Correction
Request correction of incorrect data.
Deletion
Request deletion of your data.
Restriction
Request restriction of processing.
Data Portability
Request transfer of your data.
Objection
Object to data processing.
Your Data Rights
To exercise your rights, please contact us at support@helloroam.com.
9. Data Retention
Your data is retained as long as necessary for the purposes described in this policy.
Retention duration is defined by legal and operational needs.
| Category | Retention Period |
|---|---|
| Service Data | As long as you use our services. |
| Account Data | Until account deletion. |
| Legal Obligations | As per law. |
| Marketing Data | Until opt-out request. |
10. Children’s Privacy
Our services aren't meant for children below 16 years.
We don’t knowingly collect personal information from children.
16
Parents may reach us at support@helloroam.com with any concerns.
12. Contact Information
If you have any questions about this privacy policy, please reach out to us.
We usually respond within 48 hours.
If you have any questions about this privacy policy, please reach out to us.
Important Notice
This Privacy Policy may change from time to time. Please review it regularly to know how your data is protected.
Related Policies
Contact Us
We value your feedback and are here to help with any queries
Download HelloRoam App
Manage your eSIMs easily and stay connected worldwide.
