개인정보 처리방침

Our Data Processors

We share your data with these trusted service providers. Each one has a data processing agreement with us.

We have Data Processing Agreements in place with all processors listed above.

Affiliate Partners

When you arrive through an affiliate link, we share a referral token with Rewardful to attribute your purchase and calculate rewards. This data is kept for 90 days.

Transfer Mechanisms by Processor

Stripe, Google, Meta, Microsoft, Sentry, VWO, and Vercel transfer data to the United States under Standard Contractual Clauses (SCCs) and the EU-US Data Privacy Framework. Supabase processes data in the US under SCCs. For UK-origin transfers, we use the UK International Data Transfer Agreement (IDTA) alongside SCCs.

권리 행사 방법

위의 권리 중 하나를 행사하려면 help@helloroam.com으로 문의해 주세요. 데이터 접근 또는 권리 행사에는 비용이 들지 않아요. 요청에 근거가 없거나 반복적이거나 과도한 경우에만 합리적인 수수료를 부과할 수 있어요.

쿠키 설정 관리

저희 서비스에서는 쿠키 및 유사 추적 기술을 사용하여 정보를 저장하고 활동을 추적합니다. 여기에는 데이터 수집 및 플랫폼 개선을 위한 비콘, 태그, 스크립트가 포함됩니다.

불만 제기 권리

개인정보 처리방침이나 데이터 처리 방식에 대한 질문이 있으시면 문의해 주세요.

수집하는 개인정보

캘리포니아 거주자로부터 다음 범주의 개인정보를 수집합니다:

• 식별 정보: 이름, 이메일 주소, 계정 자격 증명
• 기기 정보: eSIM 활성화에 사용되는 기기 종류, 운영 체제, 식별자
• 결제 정보: 결제 서비스 제공업체가 안전하게 처리하는 청구 정보
• 사용 데이터: 웹사이트 및 앱 이용 방식
• 인터넷 또는 기타 네트워크 활동: IP 주소, 브라우저 종류, 방문한 페이지

CCPA 요청 제출 방법

위 권리를 행사하려면 help@helloroam.com으로 이메일을 보내주세요. 이름, 이메일 주소, 요청 내용을 포함해 주세요. 서면 위임장이 있거나 법정 대리인인 경우 타인을 대신하여 요청할 수 있습니다.

본인 확인 절차

요청을 처리하기 전에 신원을 확인해야 합니다. 계정에 연결된 이메일 주소 확인을 요청할 수 있으며, 신원 확인을 위한 추가 정보를 요청할 수 있습니다. 45일 이내에 응답합니다. 시간이 더 필요한 경우 사전에 안내해 드립니다.

Legal Bases Under LGPD

We process your personal data based on your consent, to perform a contract with you, to meet a legal obligation, or to serve our legitimate interests. We tell you the applicable legal basis at the time we collect your data.

Your Rights Under LGPD

• Confirmation that we process your personal data and access to a copy of it.
• Correction of incomplete, inaccurate, or outdated data.
• Anonymization, blocking, or deletion of unnecessary or excessive data.
• Portability of your personal data to another service provider.
• Deletion of personal data processed with your consent.
• Information about which public and private entities we share your data with.
• Information about your option to deny consent and the consequences of doing so.
• Withdrawal of consent at any time, free of charge.
• Review of decisions made by automated means that affect your interests.

Purpose of Data Use

We use your personal data to process eSIM orders, manage your account, provide customer support, send service notifications, and improve our platform. We will not use your data for other purposes without notifying you first.

Cross-Border Transfers

Your personal data is transferred to and stored in the United Kingdom. The UK has been recognized as providing an adequate level of personal data protection by the European Commission. We apply equivalent safeguards for transfers under APPI.

Your Rights Under APPI

• Disclosure of the personal data we hold about you.
• Correction of any inaccurate personal data.
• Cessation of use or deletion of your personal data where it is no longer needed.
• Cessation of provision of your personal data to third parties.

How We Apply PIPEDA Principles

• Accountability: We are responsible for all personal information under our control and have designated a privacy contact to oversee compliance.
• Consent: We collect, use, or disclose your personal information only with your knowledge and consent, except where the law permits otherwise.
• Limiting Collection: We collect only the information we need for the identified purposes.
• Accuracy: We keep your personal information as accurate, complete, and up to date as necessary.
• Safeguards: We protect your personal information with security appropriate to its sensitivity.

Your Rights Under PIPEDA

• Access to the personal information we hold about you.
• Challenge the accuracy and completeness of your information and request corrections.
• Withdraw consent for non-essential data collection at any time.

Your Rights Under the DPDP Act

• Access to a summary of the personal data we process and how we use it.
• Correction and updating of inaccurate or incomplete personal data.
• Erasure of personal data that is no longer necessary for the purpose it was collected.
• Grievance redressal through our dedicated grievance mechanism.
• Nomination of another individual to exercise your rights on your behalf in case of death or incapacity.

AI Crawler Access

Our public website content, including eSIM pricing, coverage information, and FAQs, is accessible to AI crawlers. Your account data, personal information, and order history are never exposed to or shared with AI crawlers. We protect all personal data from AI training pipelines.

How We Use AI Internally

We use AI tools to support content research and review customer support quality. These tools process anonymized or aggregated data only. They are not used to make automated decisions about individual users.

When you participate in the HelloRoam referral program, we collect limited technical data to attribute referrals accurately and prevent fraud.

Data Collected

• IP address (anonymized after attribution)
• Browser user-agent string
• Device fingerprint (hashed, non-reversible)

Purpose

This data is used solely to attribute referral purchases to the correct referrer, prevent duplicate or fraudulent claims, and calculate referral rewards. We do not use this data for advertising or sell it to third parties.

Data Retention

Referral attribution data is retained for 90 days after the referred purchase. After this period, the data is automatically deleted. Aggregated, non-personal statistics (total referrals, reward amounts) are kept for accounting purposes.