Refund Policy
Last Updated October 2023
Table of Contents
1. Introduction
At HelloRoam, we value your journey and provide refunds under certain conditions.
Refund Eligibility
- • Unused eSIM data packs.
- • Technical issues unresolved by our support team.
- • Cancellation within 14 days of purchase.
- • Proof of purchase required.
2. Refund Eligibility
We understand that issues can happen. Here are common cases eligible for refunds.
Common Issues
- • eSIM activation failed.
- • Wrong data plan applied.
- • Service not available in selected region.
- • Customer support couldn’t resolve the issue.
3. Common Issues
Our refund policy is based on customer satisfaction and service quality.
Non-refundable issues
- • Used data packs.
- • Change in travel plans.
- • Expired eSIM packs.
- • User error (non-technical).
4. Refund Process
Submit a Request
Contact our support team with your refund request and purchase details.
Verification
Our team will check your request as per eligibility criteria.
Approval
Once approved, we’ll begin the refund process.
Receive Your Refund
Refunds are processed in 7–10 business days to your original payment method.
Important Notices
• Refunds are subject to eligibility rules.
• Processing time may differ based on your bank.
• Reach out to support for unresolved issues.
• Keep purchase confirmations for verification.
• Partial refunds may be given at our discretion.
Need Help?
Our customer support team is ready to assist you with refund inquiries.
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Download the HelloRoam app to manage your eSIMs easily.
