Refund Policy
Last Updated October 2023
Table of Contents
1. Introduction
At HelloRoam, we value your experience and offer refunds under specific conditions.
Refund Eligibility
- • Unused eSIM data bundles.
- • Technical issues not resolved by our support team.
- • Cancellation within 14 days of purchase.
- • Proof of purchase required.
2. Refund Eligibility
We understand issues can occur. Here are common refund-eligible scenarios.
Common Issues
- • eSIM activation failed.
- • Incorrect data plan applied.
- • Service not available in the selected region.
- • Customer service unable to fix issue.
3. Common Issues
Our refund policy is based on customer satisfaction and service quality.
Non-refundable issues
- • Used data bundles.
- • Change of travel plans.
- • Expired eSIM packages.
- • User error (non-technical).
4. Refund Process
Submit a Request
Contact our support team with your refund request and purchase details.
Verification
Our team will verify your request based on our eligibility criteria.
Approval
Once approved, we’ll begin the refund process.
Receive Your Refund
Refunds are processed within 7–10 business days to your original payment method.
Important Notices
• Refunds are subject to eligibility rules.
• Processing times may vary depending on your bank.
• Contact support for unresolved issues.
• Keep proof of purchase for verification.
• Partial refunds may be offered at our discretion.
Need Help?
Our customer support team is ready to assist with refund queries.
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