eSIM Supported Phones: Get Help Any Time
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Choose your preferred way to reach us. We are available 24/7 to help.
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Message us via email
Send your eSIM questions to help@helloroam.com and our support team will reply.
Phone
+44 203 916 6249
FAQs
How do I contact HelloRoam customer support?
You can reach HelloRoam support 24/7, in your own language, through these channels: (1) live chat on our website or in the app, (2) email at help@helloroam.com for detailed questions (reply within 24 hours), (3) WhatsApp for quick questions and troubleshooting, or (4) the contact form on this page. You can also call our support line on +44 203 916 6249. For urgent issues during travel, use live chat or WhatsApp.
What are HelloRoam's customer support hours?
HelloRoam provides 24/7 customer support every day of the year, including holidays and weekends. Our support team is always available to help, whatever your time zone, and answers in your own language by live chat, WhatsApp or email. Support replies within 24 hours. For urgent activation issues, we recommend live chat.
How long does it take to get a response from HelloRoam support?
HelloRoam support is available 24/7 by live chat, WhatsApp and email at help@helloroam.com, in your own language, and replies within 24 hours. For installation or activation problems, live chat lets you troubleshoot step by step with an agent. If your eSIM has not yet connected in your destination, support can issue a new one.
Can I get help installing my eSIM if I'm having trouble?
Yes, HelloRoam provides free installation support through all contact channels. Our support team can guide you step-by-step through the installation process via live chat, send detailed installation videos for your specific device, troubleshoot QR code scanning issues, or provide manual activation codes if needed. We support installation on eSIM-compatible devices including iPhone, Samsung, Google Pixel, and more.
What information should I include when contacting support?
For faster resolution, include: (1) Your order ID or email used for purchase, (2) Device model and operating system version (e.g., iPhone 14, iOS 17.2), (3) Clear description of the issue with screenshots if possible, (4) Destination country and current location, (5) Error messages received during installation or activation. Providing these details helps our support team diagnose and resolve your issue in the first response.
Does HelloRoam offer phone support?
Yes. HelloRoam has a staffed support phone line on +44 203 916 6249. You can also reach our team by live chat, email at help@helloroam.com, WhatsApp and in-app messaging, and email gets a reply within 24 hours. Text channels let our agents send you screenshots, QR codes and installation guides, and you keep a written record of every troubleshooting step for future reference.