HelloRoam on ülemaailmne eSIM-teenusepakkuja, mis pakub kohest mobiilset internetti rohkem kui 185 riigis. Ostke ettemakstud eSIM-pakette ilma lisatasudeta, ilma lepinguta ja kohese aktiveerimisega.

Tagasimaksepoliitika

Viimati uuendatud: Mai 2026

Sisukord

1. Täielik tagasimakse - teenusest loobumine
2. Seadme ühilduvusprobleemid
3. Ühendus- või teenusprobleemid
4. Kuidas tagasimakset taotleda
5. EU and EEA Withdrawal Right
6. UK Consumer Rights
7. Refund Processing Times

1. Full Refund: Unactivated eSIM

Reisiplaanid muutusid? Mõistame, et see juhtub. Täielik tagasimakse on võimalik, kui teie eSIM ei ole aktiveeritud.

Tingimused:

• eSIM has not been activated or installed on a device
• Refund request submitted within 6 months of purchase
• QR code has not been scanned
• No data has been used

100% tagasimakse saadavalTöötlemisaeg: 5-10 tööpäeva

2. Device Compatibility Issues

Kui teie seade ei ühildu eSIM tehnoloogiaga või on operaatoriga lukustatud ja te ei saa teenust kasutada, on teil õigus täielikule tagasimaksele.

Levinud ühilduvusprobleemid:

• Device does not support eSIM technology
• Device is locked to a specific carrier
• Software or firmware compatibility blocks activation
• Regional device restrictions prevent use

Täielik tagasimakse saadavalSeadme kinnitamine võib olla vajalik

3. Service or Connection Issues

Kui teil esineb pidevaid ühendusprobleeme, mis takistavad teenuse kasutamist vastavalt lubadustele, hoolimata tõrkeotsingu juhiste järgimisest.

Vastavad teenusprobleemid:

• Cannot connect to network after correct eSIM installation
• Major service disruptions in HelloRoam coverage areas
• Data speeds consistently below our advertised minimums
• Total service failure within coverage zones

Osaline/täielik tagasimakseSõltub kasutusest ja probleemi tõsidusest

4. How to Request a Refund

Võtke ühendust toega

Võtke ühendust e-posti või vestluse kaudu, esitades tellimuse andmed

Esitage teave

Jagage tagasimakse põhjust ja kõiki asjakohaseid üksikasju

Läbivaatus ja heakskiit

Vaatame teie taotluse läbi 24-48 tunni jooksul

Saate tagasimakse

Tagasimakse laekub algsele makseviisile

5. EU and EEA Statutory Withdrawal Right

If you live in the EU or EEA, consumer law gives you a 14-day right to cancel a distance purchase. This right starts on the date you buy your eSIM plan.

This right ends when you activate the eSIM. By scanning the QR code, you agree to start the service right away and accept that you give up your withdrawal right for that plan.

If you have not activated your eSIM, you can request a full refund within 14 days of purchase. No reason needed.

To withdraw, email help@helloroam.com with your order number and the words 'I wish to withdraw from my purchase.' We will process your refund within 14 days.

6. UK Consumer Rights

UK consumers have similar 14-day cancellation rights under the Consumer Contracts Regulations 2013. The same conditions apply: activation ends the cancellation period.

7. Refund Processing Times

We process approved refunds as fast as possible. Here is what to expect.

EU and EEA: Refund within 14 days of your cancellation request.
United Kingdom: Refund within 14 days of your cancellation request.
All other regions: Refund within 5 to 10 business days.

All refunds go back to the payment method you used at checkout. Stripe processes the return, which may add 1 to 3 business days depending on your bank.

Important Refund Information

• Refunds go back to the original payment method used at checkout

• Processing times vary by payment provider, typically 5-10 business days

• Administrative fees may apply for some refund types

• Refund eligibility may depend on third-party carrier policies

• All refund requests must include proof of purchase (your order confirmation email)

Questions About a Refund?

Our support team is ready to help with refund questions or any issue with your eSIM plan. Reach us by email or start a live chat, and we'll get back to you fast.

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