HelloRoam ni mtoa huduma wa eSIM duniani kote, anayetoa data ya simu ya mkononi papo hapo katika nchi zaidi ya 175. Nunua mipango ya eSIM ya kulipa mapema bila malipo ya ziada, bila mkataba, na uanzishaji wa haraka.

Sera ya Urejeshaji

Ilisasishwa mwisho: Januari 2026

Yaliyomo

1. Urejeshaji Kamili: eSIM Isiyowashwa
2. Matatizo ya Uoanifu wa Kifaa
3. Matatizo ya Huduma au Muunganisho
4. Jinsi ya Kuomba Urejeshaji
5. Taarifa Muhimu za Urejeshaji
6. Wasiliana na Msaada

1. Full Refund: Unactivated eSIM

Ulipanga safari lakini ukabatilisha? Ulinunua mpango wa Japani lakini ukabadilisha tarehe zako? Hakuna shida. Unaweza kupata urejeshaji kamili kwa eSIM yoyote ya HelloRoam ambayo haijawashwa. Kumbuka: eSIM ikiisha sakinishwa kwenye kifaa, haiwezi kuhamishiwa kifaa kingine.

Mahitaji ya Ustahili:

• eSIM has not been activated or installed on a device
• Refund request submitted within 6 months of purchase
• QR code has not been scanned
• No data has been used

Urejeshaji wa Asilimia 100 UnapatikanaMuda wa kufanya kazi: Siku 5 hadi 10 za biashara

2. Device Compatibility Issues

Ikiwa simu yako haitumii eSIM, au imefungwa kwa mtoa huduma anayezuia huduma yetu, unastahili urejeshaji kamili. Hatukuadhibu kwa mipaka ya vifaa.

Matatizo ya Kawaida ya Uoanifu:

• Device does not support eSIM technology
• Device is locked to a specific carrier
• Software or firmware compatibility blocks activation
• Regional device restrictions prevent use

Urejeshaji Kamili UnapatikanaUthibitishaji wa kifaa unaweza kuhitajika kabla ya kufanya kazi

3. Service or Connection Issues

Ukifuata hatua zetu za usanidi lakini bado huwezi kuungana, au ukipitia usumbufu mkubwa wa huduma katika eneo linalofunikwa, unaweza kustahili urejeshaji wa sehemu au kamili. Wasiliana na msaada na tutachunguza.

Matatizo ya Huduma Yanayostahili:

• Cannot connect to network after correct eSIM installation
• Major service disruptions in HelloRoam coverage areas
• Data speeds consistently below our advertised minimums
• Total service failure within coverage zones

Urejeshaji wa Sehemu au KamiliKulingana na data iliyotumika na ukubwa wa tatizo

4. How to Request a Refund

Wasiliana na Msaada

Wasiliana nasi kwa barua pepe au mazungumzo ya moja kwa moja ukiwa na nambari yako ya agizo na tatizo

Shiriki Maelezo

Tuambie kwa nini unahitaji urejeshaji na ushiriki maelezo yoyote ya ziada

Tunaangalia Kesi Yako

Timu yetu inaangalia kesi yako ndani ya masaa 24 hadi 48 na kujibu moja kwa moja

Urejeshaji Umetolewa

Marejesho yaliyoidhinishwa yanarudishwa kwa njia yako ya asili ya malipo

Important Refund Information

• Refunds go back to the original payment method used at checkout

• Processing times vary by payment provider, typically 5-10 business days

• Administrative fees may apply for some refund types

• Refund eligibility may depend on third-party carrier policies

• All refund requests must include proof of purchase (your order confirmation email)

Questions About a Refund?

Our support team is ready to help with refund questions or any issue with your eSIM plan. Reach us by email or start a live chat, and we'll get back to you fast.

Email Support Live Chat

Pata Programu ya HelloRoam

Pata programu ya HelloRoam ili kudhibiti mipango yako, kuangalia matumizi ya data, na kuwasiliana na msaada ukiwa njiani. Inafanya kazi kwenye iPhone na Android.

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